Rhett Tronc

'Rhett was employed due to his ability to lead a team and his ability to expand on our Pillar of Thought Leadership. We were looking for a Safety Leadership expert who challenges the norm and looks outside standard embedded processes to find the best solutions. Rhett has worked extensively on building a solid Leadership focus within his internal and external safety network and has been active in implementing many different initiatives to support his overall Zero Harm agenda.

Working in direct correlation with our People and Culture team, Rhett led the roll out of the Own Better project as our starting point to build staff engagement which is a critical first step in getting our teams onboard with our direction. The ongoing support Rhett has given our team in preparing and rolling out the 'Out and About' strategy has been immense. It has been supportive and driven to ensure all team members understand their role and how they can be best supported to deliver on the objectives.

My summary on Rhett to date is that he was employed in the hope we got a Zero Harm Advisor who gave us Leadership within Zero Harm. He has given us that and certainly more. His commitment to Zero Harm is wrapped up in Leadership, Staff Engagement, Culture, Team Building, Communication and accountability. It is a package that you often can’t find but works so well when it clicks'. - Matt Ward (UAM Qld - State Manager)

Professional Experience: Compliance and Safety Management

Compliance Leadership / Supportive Leadership:

• Ensured compliance across diverse business units, aligning seamlessly with regulatory and legislative requirements.
• Demonstrated a proven track record in managing internal audits and inspections, emphasizing attention to detail and an unwavering commitment to upholding the highest standards.

Collaborative Compliance Initiatives:

• Collaboratively produced and reviewed compliance targets and objectives, fostering a comprehensive approach to regulatory adherence within the organization. (Out and About Project / Own Better Project)

Zero Harm Management and Safety Culture:

• Developed Zero Harm Management Plans, Emergency Response Plans, Safe Work Method Statements (SWMS), and associated documentation. (UAM Qld)
• Supported Operational Managers and Field Supervisors in Zero Harm-related projects and tasks, dedicated to fostering a safety-first culture within organizations.

Investigation and Reporting Excellence:

• Led both minor and Incident Cause Analysis Method (ICAM) investigations into safety incidents, producing detailed reports for stakeholders (Energy Queensland).
• Coached Managers, Supervisors, and field staff on auditing, toolbox presentations, and reporting quality information in alignment with organizational pillars and client agreements.

Risk Management and Safety Programs:

• Actively engaged in risk management by inspecting vehicles, equipment, and medical supplies for operability and safety. (PLR / OHS / Asset Inspection)
• Managed safety and health programs, ensuring strict compliance with occupational health and safety regulations. (Return to Work / Suitable Duties Plans)

Injury Management and Return-to-Work Strategies:

• Investigated, resolved, and reported on occurrences documented on employee incident and accident reports. (Fatality)
• Supported Injury Management programs with thorough investigation, support, and effective return-to-work strategies.

Digital Transformation in Safety:

• Spearheading the transition from basic safety platforms to all encompassing digital safety management systems, resulting in improved workplace safety and enhanced employee productivity.

Proactive Safety Measures:

• Inspected and evaluated workplace environments, equipment, and practices to verify compliance with safety standards and government regulations.
• Conducted safety training and education programs, illustrating a commitment to proactive safety measures. (Risk Management)

Commitment to Continuous Improvement:

• Actively participated in business safety committee meetings and health and safety audits, contributing valuable insights to enhance safety protocols.
• Identified root causes of accidents through in-depth investigations, implementing effective prevention strategies to mitigate future risks.

Overall Contribution:

• Demonstrated comprehensive expertise in compliance, safety management, and risk mitigation.
• Proactively contributed to the improvement of safety protocols, fostering a culture of transparency, accountability, and continuous improvement.
• Led digital transformation initiatives, showcasing adaptability and a forward-thinking approach to workplace safety.

'It was clear he possessed the hunger, heart and acumen to learn and grow. With that dedication, he became the top producer on my team within 6 months. Rhett has a profoundly high level of EQ, able to communicate sincerely and connect with seemingly any person he encounters. He is the very definition of a team player, building and supporting his peers by offering himself to the betterment of the group'. (Justin Wyatt - Vice President @ Phoenix LiDAR Systems).

'Rhett has been pivotal in my success at FARO - Public Safety. His expertise, timeliness, professionalism and work ethic have helped the ANZ region grow in areas that without his support, would not have been able. Rhett is one of the best in the industry without a doubt' .(Aaron Chan - Senior Executive, Telecommunications).

• Ensured Regulatory Compliance: Spearheaded initiatives to ensure stringent compliance across diverse business units, meticulously aligning operations with both regulatory and legislative requirements to uphold organisational integrity.
• Strategic Key Account Management: Managed key accounts within the Public Safety Sector, fostering existing relationships and cultivating new business partnerships across sectors such as Police, Fire, Private, Security, Crash, and Disaster Management. Demonstrated an adept understanding of client needs and industry dynamics to drive mutually beneficial collaborations.
• Global Communication Proficiency: Effectively communicated with clients and team members across geographically dispersed regions including Asia Pacific, Europe, and the United States of America. Leveraged various communication channels, including screen share, in-person meetings, online presentations, phone, and email, to ensure seamless and comprehensive engagement.
• Collaborative Sales and Marketing Initiatives: Collaborated closely with sales and marketing leaders to formulate and execute impactful public relation campaigns. Coordinated advertising efforts to enhance brand visibility and recognition within the Public Safety Vertical, contributing to the overall success of the organization (presented at ANZ Disaster and Emergency Management Conference).
• Record-Breaking Sales Performance: Achieved a remarkable milestone by surpassing sales revenue targets set for the Asia Pacific region in both 2018 and 2019. Acknowledged as the top-performing account manager within the Public Safety Vertical during these years.
• Dynamic Presentation Delivery: Delivered compelling presentations at prestigious Australia/New Zealand Disaster & Emergency forums, showcasing a capacity to effectively communicate complex information and represent the organisation at high-profile events.
• Strategic Opportunity Sourcing: Proactively identified and pursued new opportunities to introduce innovative products and services to potential customers, contributing significantly to business growth and market expansion.
• Team Integration Leadership: Motivated and collaborated with onboarding team members, playing a pivotal role in successfully integrating new employees into the organisational culture. Fostered a positive and collaborative onboarding experience to enhance team cohesion. (India / ASEAN team members)
• Client Outreach Optimization: Collaborated directly with the marketing team to strategically refocus client outreach efforts, resulting in a substantial increase in qualified inbound account leads. Applied insights and market trends to enhance the effectiveness of client engagement strategies.
• Exceptional Verbal Communication: Leveraged excellent verbal communication skills to engage customers in meaningful conversations. Skillfully determined customer needs and requirements, establishing rapport and ensuring a client-centric approach to business interactions.

Professional Experience: National Business Operations Manager

Australian Internships

Key Responsibilities:

• Oversaw national operations for Australian Internships, managing internal relationships with team members and senior management, as well as external stakeholders on a national and international scale (Japan / USA).

Achievements:

• Spearheaded a remarkable 44% increase in intern delivery compared to the previous year's results and achieved a 22% improvement over the previous decade's average.
• Produced the best financial quarters in the past 10 years of Australian Internships' operation, achieving unprecedented success with a reduced staffing team.

Fitness Industry Training RTO

Key Responsibilities:

• Led and managed the premier and innovative, Fitness Industry Training Registered Training Organisation (RTO), overseeing a small team across diverse business functions, including sales, program development, compliance, marketing development, and administration.

Achievements:

• Managed strategic and operational plans aligned with the RTO, resulting in significant improvements in the School-Based Traineeship Program, with a placement increase exceeding 100% compared to previous years.
• Successfully led the organisation to achieve excellence in fitness education and training.

Multiphase Fitness Franchise / Business Manager Health & Fitness

Key Responsibilities:

• Managed all operational aspects of a multi-location fitness franchise with five locations in Queensland and Victoria.

Achievements:

• Awarded Qld Franchise Clubs of the Year in 2012 (Jetts Fitness) among 150+ clubs, securing recognition as the 2nd Fastest Growing Company in Australia at the time.
• Won Qld Franchise Group of the Year in the Australian/New Zealand Network in 2012.
• Implemented impactful community support initiatives across multiple organizations.
• Demonstrated leadership resilience by assuming owner responsibilities in the absence of the business owner, ensuring business continuity for over six months.

Overall Contribution:

• Demonstrated a consistent track record of strategic leadership, operational excellence, and achievement across various national businesses.
• Successfully increased productivity, financial performance, and community engagement in diverse organisations, showcasing adaptability and effective management skills.
• Proven ability to lead teams, drive positive change, and achieve outstanding results in dynamic and challenging business environments.

"Rhett's ability as a POD Leader was outstanding. He displayed excellent problem solving, planning, OH & S, and at all times displayed a calm demeanour' (Keith Wood - Operations Lead).

Some of my achievements were:

Professional Experience: Disaster/Recovery Event Leadership

Senior Team Leader - Christchurch Earthquake Disaster

Key Responsibilities:

• Led a senior team of over 50 staff during the Christchurch Earthquake Disaster, overseeing critical aspects such as Audit & Compliance, WH&S, Team Performance, Risk Management, Disaster Management, and Change Management.

Strategic Development and Implementation:

• Developed and implemented innovative strategies, processes, and protocols, achieving a remarkable 50% increase in productivity within an ever-changing and volatile environment.
• Continuously identified and successfully implemented improved processes and protocols to address the urgent needs of the community during the disaster.

Operational Excellence:

• Elevated inspection averages from 3.1 to 6.0 within two weeks in the disaster zone, showcasing effective leadership and control resulting in a 50% increase in productivity.
• Orchestrated the seamless transition of over 400 staff from a paper-based assessing system to a fully online assessing operation, demonstrating adaptability and change management expertise.

Safety and Well-being Initiatives:

• Developed and implemented team safety strategies adopted across the EQC for 700 staff, prioritizing the well-being of the workforce during the disaster and recovery efforts.
• Managed and led the sensitive claims team, providing support to community members directly affected by family loss and addressing sensitive complaints with empathy and professionalism.

Compassionate and Empathetic Leadership:

• Demonstrated professionalism, compassion, and empathy in the face of a serious and challenging event, ensuring the well-being of both the team and the community.
• Provided assistance to displaced families and actively engaged in community support initiatives throughout the disaster and recovery phases.

Quality Information and Reporting:

• Provided quality information and thorough reporting, contributing to positive outcomes and informed decision-making during the disaster and recovery efforts.
• Ensured transparency and accountability in reporting, supporting effective communication and collaboration with internal and external stakeholders.

Overall Contribution:

• Made a significant impact by not only efficiently managing operations during a critical disaster but also by leading initiatives that positively affected the community and the well-being of team members.
• Contributed to the resilience and recovery of the affected community through strategic leadership, operational excellence, and a commitment to safety, empathy, and professionalism.

• Facilities Management: Demonstrated expertise in overseeing and optimising our business facilities to ensure operational efficiency and a conducive work environment.
• Sales and Marketing: Proven track record in devising and implementing effective sales and marketing strategies to drive business growth and enhance brand visibility.
• Account Management: Adept at cultivating and managing client relationships, ensuring satisfaction and fostering long-term partnerships.
• Change Management: Successfully navigated and implemented organisational changes, facilitating smooth transitions and minimising disruption.
• Workplace Health and Safety: Extensive experience in developing and enforcing protocols to ensure a safe and compliant work environment.
• Personal training Services: Established proficiency in delivering personalised training services, promoting health and wellness for individuals and groups.
• Coaching and Mentoring: Dedicated to fostering individual and team growth through coaching and mentoring initiatives, unlocking their full potential.
• Team Building experiences: Skilled in designing and executing team-building activities to enhance collaboration and synergy.
• Developed and created Health Retreats: Successfully conceptualised and brought to fruition health retreats, contributing to a holistic well-being approach to one's life.

Professional Background: Queensland Police Service (17 Years)

15 Years in Detective Services - Covert and Overt Capacities

Leadership and Operations Management:

• Led and managed teams in both Minor and Major Criminal Investigations/Operations within the Queensland Police Service.
• Managed teams ranging from 10 to 40 Detectives, demonstrating effective leadership in dynamic and challenging law enforcement environments.

Specialised Operations:

• Conducted protracted specialist operations across various units, including the Organised Crime Investigative Group, State Drug Investigation Squad (Plantation Unit), Property Crime Investigations Group, EAGLE Task Force, Sex Offences Investigations Squad, and regional Criminal Investigation Branches.

Achievements and Expertise:

• Utilised close personal protection skills as part of specialist operations, ensuring the safety of both team members and the public.
• Served as a Firearms Training Officer, contributing to the skill development and readiness of law enforcement personnel.
• Distinguished as a Specialist Juvenile Aid & Child Abuse Investigator, demonstrating a commitment to addressing sensitive and complex cases.

Investigation and Documentation:

• Successfully completed thousands of minor to major investigations, showcasing a comprehensive understanding of criminal investigative procedures.
• Gathered over 10,000 statements and formal records of interview, highlighting attention to detail and thoroughness in evidence collection.

Legal Proceedings and Testimonies:

• Testified under oath in administrative hearings and criminal court cases across various legal forums, including Magistrates, District, Supreme, and the High Court of Australia.
• Demonstrated a high level of professionalism and expertise in legal proceedings, contributing to the successful resolution of cases.

Versatility and Continuous Learning:

• Adapted to the evolving nature of law enforcement, engaging in diverse roles and responsibilities to address the dynamic challenges faced by the Queensland Police Service.
• Continued professional development to stay abreast of the latest investigative techniques, legal requirements, and law enforcement best practices.

Overall Contribution:

• Provided dedicated and exemplary service to the Queensland Police for 17 years, contributing significantly to the maintenance of public safety and the successful resolution of criminal investigations.

My extensive experience, leadership capabilities, and specialised skills make me a strong candidate for positions that require a profound understanding of law enforcement, strategic management, risk and safety, and the ability to navigate complex investigations and operations.