Rhett Tronc

• Experienced Zero Harm (Safety) Leader with a proven track record in enhancing workplace safety, implementing comprehensive safety programs, and fostering a culture of safety among employees. Skilled in risk assessment, regulatory compliance, and incident investigation in the Utilities / Energy Sector.
• Conduct regular safety audits and inspections to identify hazards and ensure compliance with safety regulations, and in accordance with the Critical Risk Program.
• Developed and implemented safety protocols and procedures to reduce workplace accidents and injuries.
• Led safety training and workshops (EG. Toolbox / Human Operational Performance Workshops / Committees) to educate and improve team member performance.
• Created and implemented plans to support safety and continuous improvement (Eg. Emergency Response Testing / Investigations methodologies & reporting).
• Collaborated with team members at all organisational levels to create a proactive Zero Harm Culture.
• Led comprehensive incident investigations to determine root causes, prevent future occurrences, and identify gaps and opportunities for improving safety and performance. Adopted a collaborative approach with the Injury Management Team, focusing on effective Return to Work strategies and ensuring seamless reintegration of employees.
• Monitored and analysed safety performance metrics to identify trends and areas for improvement.
• Successfully led investigation initiatives that led improved reporting and communication with client (Energy Sector / Utilities).
• Collaboratively produced and implemented a project focused on compliance targets and objectives, fostering a comprehensive approach to regulatory adherence in the organisation (Out and About Project / Own Better Project).
• Coached, Managers / Supervisors / Field Staff, in investigations, quality reporting, compliance in alignment with the organisational pillars and contractual obligations.
• Led collaborative efforts in stretch goal reporting for the 'Community of Practice' in Excavation and Trenching (Energy Networks Business), driving improved safety standards and operational excellence. Reviewed, analysed and reported on more than 22,000 tasks from a 3 year period. Identified trends and gaps, and provided recommendations for best practice improvements, significantly enhancing operational efficiency and safety standards.
• Expert in process and policy review, including Safe Work Method Statements (SWMS) and Working Instructions. Provided comprehensive support for existing and new contracts, ensuring adherence to the Delivery Governance Management System.
• Led digital transformation initiatives, showcasing adaptability and forward-thinking approach to workplace safety and more.

'Rhett’s approach to creating effective and enduring relationships with stakeholders to set and achieve successful safety outcomes is second to none. His passion for quality, continuous improvement and empowering those around him is a credit to the high standard he sets for himself. Rhett demonstrates unwavering integrity and dedication to every task he undertakes'. Annie Marcon - People and Culture Business Partner

'Rhett was employed due to his ability to lead a team and his ability to expand on our Pillar of Thought Leadership. We were looking for a Safety Leadership expert who challenges the norm and looks outside standard embedded processes to find the best solutions. Rhett has worked extensively on building a solid Leadership focus within his internal and external safety network and has been active in implementing many different initiatives to support his overall Zero Harm agenda. The ongoing support Rhett has given our team in preparing and rolling out the 'Out and About' strategy has been immense. It has been supportive and driven to ensure all team members understand their role and how they can be best supported to deliver on the objectives. Rhett was employed in the hope we got a Zero Harm Advisor who gave us Leadership within Zero Harm. He has given us that and certainly more. His commitment to Zero Harm is wrapped up in Leadership, Staff Engagement, Culture, Team Building, Communication and accountability. It is a package that you often can't find but works so well when it clicks'. Matt Ward (UAM Qld - State Manager)

Skilled in: Risk Assessment & Mitigation in Utilities - Energy Networks / Safety Training & Development / Injury Management and Return to Work Strategies / Regulatory Compliance / Incident Investigation & Root Cause Analysis, Emergency Response Planning / Safety Performance Metrics & Reporting / Stakeholder Engagement / Auditing & Inspection / Training, Education & Continuous Improvement / Leadership & Team Collaboration.

• I spearheaded business development initiatives in the 3D technology sector, specifically targeting public safety clients such as Police Services, Fire Services, Australian Defence Force, Crash Reconstructionists and others.
• Have developed and executed strategic sales plans to expand the adoption of Faro Technologies' 3D solutions in public safety applications.
• Conducted needs assessments and delivered tailored presentations and demonstrations to showcase the benefits of 3D technology for crime scene investigation, fire incident analysis, crash analysis & reconstruction, crash safety development, private security operations (reconnaissance / forward advance / event planning / data and evidence analysis), defence applications and more.
• Fostered and maintained strong relationships with key stakeholders in public safety organisations, ensuring alignment with their operational needs and objectives.
• Collaborated with cross-functional teams in ASEAN / Americas / EMEA / APAC, to ensure seamless integration and implementation of 3D technology solutions, providing ongoing support and training to clients.
• I successfully increased market penetration of Faro Technologies' 3D solutions within the APAC Public Safety sector, resulting in surpassing sales revenue targets by 120% in both 2018 and 2019.
• I was recognised for outstanding performance in business development, contributing to the expansion of Faro Technologies' footprint in the public safety market APAC (2018 & 2019).
• Secured significant contract with major public safety agencies, including the Australian Defence Force, Queensland Police Service, Northern Territory Police, Western Australian Police, NSW Police, Australian Federal Police, South Australian Police, NSW Fire Service, enhancing their operational capabilities with advanced 3D technology.
• Played a pivotal role in the adoption of 3D technology for critical applications, such as crime scene reconstruction and fire incident analysis, improving efficiency and accuracy for public safety clients.
• Delivered compelling presentations (ANZ Disaster & Emergency forum / All Police Services Australia Wide).

'It was clear he possessed the hunger, heart and acumen to learn and grow. With that dedication, he became the top producer on my team within 6 months. Rhett has a profoundly high level of EQ, able to communicate sincerely and connect

with seemingly any person he encounters. He is the very definition of a team player, building and supporting his peers by offering himself to the betterment of the group'. Justin Wyatt - Vice President @ Phoenix Lidar Systems

Rhett has been pivotal in my success at FARO - Public Safety. His expertise,timeliness, professionalism and work ethic have helped the ANZ region grow in areas that without his support, would not have been able. Rhett is one of the best in the industry without a doubt'. Aaron Chan - Senior Executive, Telecommunications.

Skilled in: Strategic Sales & Business Development / Public Safety & Defence Force expertise / 3D technology solutions and applications / Client Relationship Management / Sales Force CRM / Needs Assessments and Solutions Presentations / CRoss-functional collaboration / Contract Negotiation & Management / Training & Support for technology implementation.

I am an accomplished Business Operations Manager, with extensive experience across a range of key customer facing businesses. Specifically in this time I was the Business Operations Manager of:

• 4 Jetts Fitness Clubs (AMM)
• Australian Internships (AI)
• Fitness Industry Training (FIT)
• 2008 - 2010 Performed Fitness Director duties for owner/operator business.

I have a proven track record in project management (change management / new club setup), driving sales growth, securing key contracts, and enhancing operational capabilities for each of these organisations.

• Streamlined Operations: I optimised operational process across each business, leading to increased efficiency. At AI I spearheaded a 44% increase in intern delivery in 6 months and produced the highest recorded delivery of any quarter in the previous 10 years with a heavily reduced number of team members.
• Team Leadership: Managed and mentored teams of 5 - 50 at any one time, fostering a culture of high performance and professional development. At AMM, awarded Qld Franchise Clubs of the Year out of 150+ clubs, securing recognition as the fastest growing company in Australia at the time.
• Client Relations: Enhanced client satisfaction by implementing feedback-driven improvements and maintaining strong client retention rates. Created and implemented impactful community support initiatives at AMM.
• Regulatory Compliance: Ensured compliance with industry standards and regulations, successfully passing all audits (FIT) and maintaining operational integrity.

Key Responsibilities:

Performed the role of Team Leader, leading between 40 - 70 team members at any one time. Personally led a smaller team solely responsible for all sensitive claims (pertaining to death). Oversaw critical aspects such as:

• Audit & Compliance
• Work Health and Safety
• Operational Performance
• Risk Management
• Disaster Management
• Change Management

To understand the enormity of the event, it claimed the lives of 185 people, damaged approximately 90% of greater Christchurch Housing, estimated at being over AUD 53bn of insured loss and over AUD 77bn economic loss to the country.

Emergency Response Coordination: Led a team in the immediate aftermath of the Major earthquakes, coordinating emergency response efforts to ensure timely and efficient support for affected residents.

Claims Management: Developed and implemented innovative strategies, processes, and protocols which achieved a 50% increase in team performance, within an ever-changing and volatile environment.

I was responsible for elevating inspection averages from 3.1 - 6.0 within 2 weeks across the disaster zone.

Operational Excellence: I orchestrated the seamless transition of over 400 staff from a paper-based assessing system to a fully online assessing operation, demonstrating adaptability and change management expertise.

Resource Allocation: Managed the allocation of resources and personnel to high-priority areas, optimising the effectiveness of relief operations and infrastructure repairs.

Leadership: Demonstrated professionalism, compassion, and empathy in the face of a serious and challenging event, ensuring the well-being of both the team and the community.

Provided assistance to displaced families and actively engaged in community support initiatives throughout the disaster and recovery phases.

'Rhett's ability as a POD Leader was outstanding. He displayed excellent problem solving, planning, OH & S, and at all times displayed a calm demeanour'. Keith Wood - Disaster Recovery Operations Lead.

Professional Experience: I have been an experienced law enforcement professional with a strong background in risk management and safety. I am a proven expertise in threat assessment, strategic planning, operational safety, and training. I am adept at developing and implementing risk mitigation strategies, ensuring compliance with legislative and regulatory standards, as well fostering a culture of making the community and all it's members safe.

Operational Management: I have successfully led and managed teams in both Covert and Overt Criminal Investigations, overseeing teams ranging between 10 - 60 Detectives. My leadership has been demonstrated in dynamic, highly challenging and often volatile environments, where I consistently ensured operational effectiveness and team cohesion.

Risk Management / Threat Assessment & Mitigation: Have conducted comprehensive risk assessments and identified potential threats in various operational contexts.

• Lead detective in Major and Organised Covert and Overt Operations (State Drug Inv Group / Organised Crime Investigative Group / Sex Offences Investigative Group / E.A.G.L.E Task Force / Armed Robbery Squad SB / Property Crime Investigative Group).
• Close Personal Protection (Dignitary) Officer & Covert Operations (Strategic Planning / Fwd Advances / Reconnaissance / Event Planning / Dignitary Protection)

Developed and implemented strategic plans to mitigate identified risks, ensuring the safety and security of personnel and assets.

I have utilised investigative techniques to uncover and neutralise potential threats, contributing to a safer environment.

Strategic Planning & Incident Management:

• Led major criminal investigations (Murder / Importation / Trafficking / Production / Supply / Rape / Serious Offences Against the Person / Abduction / Extortion / Armed Robbery / Serious Property Related Offences and more), applying strategic planning to manage risks and achieve successful outcomes.
• Coordinated emergency response efforts and managed critical incidents, minimising risks and ensuring swift resolution.
• Collaborated in counter-agency operations with with Australian Federal Police / Interpol / Victorian Police / NSW Police / South Australian Police / Northern Territory Police / Customs, contributing to coordinated law enforcement efforts.

Operational Safety and Protocol Development:

• Established and enforced rigorous protocols and standard operating procedures for firearms training and operational deployments (Armed Robbery S.O.P's)
• Conducted safety and training evaluations, ensuring regulatory / legislative compliance and best practice. (Firearms Training Officer)
• Training both team members and members of the community in operational safety, risk awareness and crisis management, enhancing overall personal safety.

Training Competencies:

• Search and Seizure
• Evidence gathering
• Investigation Methodologies
• Electronic Evidence
• Interviewing techniques
• Statement gathering
• Evidence Standards
• Governance / Legal adherence
• Specialist services
• Human Source management (Informants / Covert Operative)
• Use of Subject Matter Experts (SME)
• Firearms Training / Operational Survival
• Close Personal Protection Officer (qualified)
• Recon / Forward Advance / Event Planning
• Use of Electronic Technologies
• and much more.

Service Achievements:

• Evidence: given in Magistrates / District / Supreme / High Courts throughout Australia.
• Operational Expertise across Major and Organised Crime Investigations.
• Specialist Detective: in Organised Crime Investigative Group, State Drug Investigative Group (Plantation Unit), Property Crime Investigation Group (Covert Operations), E.A.G.L.E Task Force, Sexual Offences Investigation Squad, Child Abuse, Juvenile Aid and more.
• Recognised for saving person from burning semi trailer (1992).
• Close Personal Protection Officer: Trained and served as a Personal Dignitary Protection Officer, ensuring dignitary protection and leveraging skills in risk assessment, strategic and forward planning, surveillance and mitigation.
• Firearms Training Officer: contributed to the professional development and readiness of law enforcement personnel.