Rheya Ramsamy
Point Cook
Summary
Dedicated professional with a strong foundation in customer service and administration, demonstrated through exceptional communication skills and consistently positive customer feedback. Proficient in stock counting, teamwork, and maintaining food hygiene standards, with a proven ability to address customer needs and provide tailored recommendations. Recognised for attention to detail and a positive attitude, contributing to seamless operations and enhanced customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Ice Cream Shop Staff
Sprinkles Ice Creamery- Lollies n More
Tarneit, Victoria
08.2023 - Current
- Managed stock levels for optimal availability of products.
- Handled complaints professionally, resulting in improved customer relationships.
- Employed effective communication skills whilst dealing with diverse clientele on a daily basis.
- Improved customer satisfaction by delivering excellent service always ensuring to promote a positive atmosphere in the shop.
- Maintained high standards of personal hygiene adhering to company guidelines at all times.
Sample Collector
Intertek
, Victoria
09.2023 - 10.2024
- Performed primary and composite sampling of cereals, pulses, and oilseeds to verify cargo quality
- Inspection and Documentation: Completing detailed inspection reports for each shipment, including recording weights, seal numbers, and any observed anomalies.
- Conducted specialised sampling techniques tailored to cargo type using appropriate industry-approved equipment
- Sample Preparation: Properly preparing samples, including combining primary samples, creating container samples, and a final composite sample, labeling them with Intertek labels, and packaging them for transport.
- Quality Control: Maintaining clean and functional sampling equipment and reporting any equipment issues. Observing and documenting loading processes, noting any deviations or contamination.
- Dispatched samples promptly to laboratory with inspection report using Toll or StarTrack
- Ensured compliance with relevant sampling standards and company procedures
- Maintained PPE and ensured physical fitness for role
- Created and maintained invoicing records for completed projects using Excel
Waitress
Babycino On Main Cafe
Point Cook, Victoria
01.2023 - 03.2023
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Collaborated with team to ensure timely and precise food preparation
- Boosted customer satisfaction by resolving queries on orders and specialised items
- Consistently upheld high service standards under pressure
- Prepared a range of meals and drinks like smoothies, coffees, sandwiches and desserts
Waitress
Buono Italia Restaurant
Point Cook, Victoria
04.2022 - 10.2022
- Ensured smooth restaurant operation by effectively managing reservations system.
- Ensured compliance with health regulations through effective cleaning practices in the dining area.
- Demonstrated excellent multitasking abilities for timely delivery of orders.
- Maintained clean and organised dining area for customer comfort.
Claims Administrator
Ward Medication Management
03.2018 - 01.2020
- Provided support with processing medication reviews and quality use of medication claims
- Proficiency in the use the pharmacy program's administrator system
- Assisted with reconciling of invoices using Xero
- Assisted in general administrative tasks
Education
Bachelor of Science - Science
Deakin University
Waurn Ponds, Victoria 03.2023 -
Victorian Certificate of Education - Subjects: Biology, Chemistry, Mathematics, Italian, English and History
Emmanuel College Notre Dame Campus
Point Cook, Victoria /2017 - /2022
Skills
- Effective communication: Shown by actively listening understand customer preferences and provide personalized assistance
- Outstanding customer service: Highlighted by customer google reviews and through understanding and addressing customer needs, including assisting with food and beverage selection and recommendations
- Stock counting
- Attention to detail
- Teamwork
- Positive attitude
- Food Hygiene
Affiliations
- Pilates
- Hiking
- Travelling
- Baking and cooking
- Reading
Accomplishments
- Successfully completed Pyjama Angel training, showcasing dedication to fostering positive relationships with children and providing educational support as part of the Love of Learning Program
- Year 11 House Leader position for 2021
- Winner of the My Own Business Challenge at NAB 2019: I pitched an idea for reducing waste in schools using gamification and loyalty/reward schemes for schools and students
- Multiple Excellence in Academic Achievement awards (2017-2020)
- VCE completion with English, Further Maths, Chemistry, Biology, Italian, History (2022)
Languages
Italian
Elementary
Afrikaans
Beginner
Certification
SITHFAB021 - Provide Responsible Service of Alcohol - VIC (2025)
References
References available upon request.
Timeline
Sample Collector
Intertek
09.2023 - 10.2024
Ice Cream Shop Staff
Sprinkles Ice Creamery- Lollies n More
08.2023 - Current
Bachelor of Science - Science
Deakin University
03.2023 -
Waitress
Babycino On Main Cafe
01.2023 - 03.2023
Waitress
Buono Italia Restaurant
04.2022 - 10.2022
Claims Administrator
Ward Medication Management
03.2018 - 01.2020
Victorian Certificate of Education - Subjects: Biology, Chemistry, Mathematics, Italian, English and History
Emmanuel College Notre Dame Campus
/2017 - /2022
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