Travel
Rheyanna Pagkaliwagan
Sydney,NSW
Summary
Reliable employee seeking a position within the Tourism Industry. Enthusiastic and eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of building relationships with clients and training in problem-solving. Motivated to learn, grow and excel in the industry.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
Work History
Small Business Owner
Self Employed Services
Sydney, NSW
03.2020 - Current
- Determined business plan, mission statement and vision.
- Sought ways to improve processes and services provided.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Creating a website and consistently creating content to grow customer base, as well as build loyalty
- Promoted business via social media to generate leads and maximize brand identity.
Preschool Ballet Teacher
Tiny Tutus Pty Ltd
Various Locations, NSW
05.2015 - Current
- Leading a class with independence
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Developed and maintained courteous and effective working relationships.
- Maintained excellent attendance record, consistently arriving to work on time.
- Going beyond expectation, resolved conflicts and negotiated mutually beneficial agreements between parties.
- Friendly, Approachable, Engaging, Self-confident and Interactive
- Responsible and mature- Trusted with keys and codes to venues.
- Ability to sell Company's services and products
Warehouse Order Picker
THE ICONIC - Fulfillment Centre
Yennora, NSW
05.2021 - 08.2021
- Reach daily KPI targets to fulfill goals
- Checked inventory and selected products from specific locations based upon availability.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Followed orders precisely for correct items, sizes and quantities.
- Improved operations through consistent hard work and dedication.
Retail Sales Assistant
Fast Future Brands
Various Locations, NSW
08.2010 - 03.2020
- Used POS system to process sales, returns, online orders and gift card activations.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Going above and beyond to help customers complete purchases, locate items and join reward programs.
- Assisted customers with prompt and polite support in-person
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with team members to prove track records and achieve target results.
Sales Associate
Baku Swim Australia
Various Locations, NSW
06.2015 - 05.2016
- Selling and achieving targets as an individual and a team (KPI based)
- High level of commitment, willing to work at various locations when needed.
- Positive attitude and motivated towards self-development
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new and potential customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
Bachelor of Tourism Management - Tourism Management
University of Western Sydney
Kingswood, NSW 03.2010 - 03.2015
Skills
MS Office
Interests
Creating Travel Itineraries
Content Creating
Creativity and Design
Researching places to see, eat, do
Timeline
Warehouse Order Picker
THE ICONIC - Fulfillment Centre
05.2021 - 08.2021
Small Business Owner
Self Employed Services
03.2020 - Current
Sales Associate
Baku Swim Australia
06.2015 - 05.2016
Preschool Ballet Teacher
Tiny Tutus Pty Ltd
05.2015 - Current
Retail Sales Assistant
Fast Future Brands
08.2010 - 03.2020
Bachelor of Tourism Management - Tourism Management
University of Western Sydney
03.2010 - 03.2015
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