RHIA ALTHAM
Northam,W.A
Summary
Dynamic Restaurant Manager with a proven track record at Mang Inasal Philippines, excelling in operational efficiency and customer relations. Expert in inventory management and staff training, driving sales optimization and ensuring health compliance. Recognized for resolving conflicts effectively and enhancing team performance, contributing to a consistently high-quality dining experience. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
17
17
years of professional experience
Work History
Restaurant Manager
Mang Inasal Philippines (Manna Foods & Beverage Philippines Inc.)
Manila, Philippines
06.2010 - 06.2018
- Oversaw daily operations to ensure efficient restaurant service and customer satisfaction.
- Trained and mentored staff to enhance service quality and operational efficiency.
- Managed inventory levels to maintain stock availability and minimize waste.
- Implemented promotional campaigns to attract customers and boost sales performance.
- Coordinated staff schedules to optimize coverage during peak hours and special events.
- Conducted regular inspections to ensure compliance with health and safety regulations.
- Resolved customer complaints promptly to maintain positive dining experiences.
- Collaborated with suppliers to negotiate contracts and secure quality ingredients for menu items.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Maintained detailed records of sales transactions and daily shift reports.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Ensured compliance with all food safety regulations and sanitation standards.
- Assisted with kitchen preparation during peak times as needed.
- Optimized profits by controlling food, beverage and labor costs.
- Adhered to all health department regulations regarding food storage and preparation.
- Managed accounts payable, accounts receivable and payroll.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Established policies for cash handling procedures to maximize security measures.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Shift Manager
Mang Inasal Philippines
Iloilo City, Philippines
01.2004 - 07.2008
- Supervised daily operations and staff performance during scheduled shifts.
- Trained new employees on company policies and operational procedures.
- Managed inventory levels and ensured proper stock distribution.
- Coordinated shift schedules to maintain adequate staffing levels.
- Ensured compliance with food safety regulations and quality standards.
- Maintained cleanliness and organization of work area.
- Identified needs of customers promptly and efficiently.
- Conducted training in equipment operations and safety procedures, briefing employees of hazards associated with work.
- Directed and coordinated production activities, encouraging employees to meet specifications.
- Observed and monitored utilization of equipment.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Kept records of employees' attendance and working hours for accurate calculation of billable cycle.
Sales Associate
Robinsons (Handyman Hardware)
Iloilo City, Philippines
03.2003 - 12.2003
- Assisted customers in selecting tools and hardware for various projects.
- Maintained inventory levels by restocking shelves and organizing merchandise.
- Provided product information and recommendations based on customer needs.
- Ensured compliance with safety standards while demonstrating equipment use.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Worked with fellow sales team members to achieve group targets.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Demonstrated product features and benefits for customers' needs.
Counter Checker
SM Department Store (MMSI)
Iloilo City, Philippines
09.2002 - 02.2003
- Verified product counts and ensured accurate inventory records.
- Assisted in training new employees on counter procedures.
- Utilized scanning tools for efficient item tracking.
- Implemented safety protocols during inventory checks.
- Provided excellent customer service during checkout processes.
- Assisted customers with locating desired items throughout the store.
- Processed payments from customers in a timely manner.
- Completed opening and closing duties such as restocking supplies, counting registers, and preparing deposits.
- Organized the checkout area to maintain an orderly appearance.
- Checked expiration dates on products prior to sale and removal of outdated items.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Processed customer payments quickly and returned exact change and receipts.
- Welcomed customers, offering assistance to help find store items.
Computer Assistant
Cadiz City Engineer's Office (Local Government Unit)
Cadiz City, Negros Occidental, Philippines
01.2001 - 06.2002
- Assisted in preparing engineering documents and reports for project evaluation.
- Coordinated office supplies and inventory to support engineering operations.
- Organized project files and documentation for easy access by team members.
- Supported the engineering team in scheduling meetings and maintaining calendars.
- Maintained positive working relationship with fellow staff and management.
- Collected, analyzed and reported on data for use in operational planning.
- Ensured compliance with company policies related to IT standards by monitoring user activities.
- Maintained records of data communication transactions, problems, and remedial actions or installation activities.
- Performed variety of clerical and administrative duties pertaining to on-site support.
Education
Certified Restaurant Manager
Jollibee Plaza
Manila Philippines03-2017
5's Good Housekeeping
Mang Inasal
Iloilo City Philippines03-2008
Basic Management Training Program 2
Mang Inasal
Iloilo City Philippines05-2007
Basic Management Training Program 1
Mang Inasal
Iloilo City Philippines09-2006
Excellent Customer Service
Mang Inasal
Iloilo City Philippines04-2005
Computer Programmer - Computer Programming
Palmares Computer College
Iloilo City Philippines03-2000
MS Overview, System Analysis And Design
Palmares Computer College
Iloilo City Philippines10-1999
Skills
- Food safety
- Customer relations
- Inventory management
- Staff training
- Health compliance
- Sales optimization
- Problem solving
- Time management
- Effective communication
- Operational efficiency
- Cost control
- Recruitment strategies
- Performance evaluation
- Conflict resolution
- Team leadership
Timeline
Restaurant Manager
Mang Inasal Philippines (Manna Foods & Beverage Philippines Inc.)
06.2010 - 06.2018
Shift Manager
Mang Inasal Philippines
01.2004 - 07.2008
Sales Associate
Robinsons (Handyman Hardware)
03.2003 - 12.2003
Counter Checker
SM Department Store (MMSI)
09.2002 - 02.2003
Computer Assistant
Cadiz City Engineer's Office (Local Government Unit)
01.2001 - 06.2002
Certified Restaurant Manager
Jollibee Plaza
5's Good Housekeeping
Mang Inasal
Basic Management Training Program 2
Mang Inasal
Basic Management Training Program 1
Mang Inasal
Excellent Customer Service
Mang Inasal
Computer Programmer - Computer Programming
Palmares Computer College
MS Overview, System Analysis And Design
Palmares Computer College
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