Rhiahna Jackson

Operations Manager of three out of six of the Espresso Engine cafes (Turbot Street, Green Square, Ann street)

Approximate weekly kilogram usage of coffee beans:

- Turbot Street - 120kgs

- Green Square - 70kgs

- Ann Street - 90kgs

• Managing and completing weekly rosters for 25 staff
• Simultaneously making coffees and controlling all actions and movements of staff within the cafe
• Overseeing all daily activities and processes to ensure efficient and quality products and service to ensure customer satisfaction
• Setting daily stations for employees with consideration of employees individual strengths and weaknesses
• Being approachable and establishing positive relationships between myself and the floor staff
• Effectively communicating between floor staff and higher management within the company
• Controlling daily stock levels and daily ordering
• New staff member onboarding, overseeing trials, and training new staff members on every station of the cafe to an exceptional level
• Analysing the monthly Profit and Loss statements and suggesting improvements
• The duties mentioned about and of the duties mentioned within the 2IC/Supervisor section below were accomplished within this role

• Set overall vision and provide team leadership
• Responsible for assisting manager with work flow
• Opening the shop, setting up all of the stations such as the coffee machines, cooker area and dish area in preparation for the day
• Creating quality coffee - adjusting the grind and dosage, steaming milk for correct froth ratios
• Serving customers and handling customer complaints
• Counting cash and completing end of day sheets including gross daily sales, net daily sales and wage percentages
• Closing and locking up of the shop

• Completing Payroll cycle for approx 40 employees every week on Xero
• Paying employee superannuation payments quarterly
• Paying accounts payable bills and rent
• Cross-referencing invoices and resolving discrepancies
• Paying in-house transfers

• Rostering staff with their availability in consideration
• Serving customers and dealing with complaints
• Making smoothies and smoothie bowls, food preparation
• Handling money, using point of sale, ordering stock
• Opening and Closing of shop (setting up for the day, cleaning, counting money, eftpos, locking up)