Rhian Bailey
Launceston,TAS
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
FOH Supervisor
Burger Junkie
Launceston, TAS
03.2024 - Current
- Monitored cash flow at all times to ensure accuracy in financial transactions.
- Ensured compliance with local liquor laws by verifying valid ID from customers when necessary.
- Directed and supervised the daily operations of front-of-house staff, ensuring quality service standards.
- Resolved customer complaints promptly and efficiently while maintaining a positive attitude.
- Established clear communication between FOH staff members by providing regular updates during shifts.
- Responded quickly to any operational issues that arose throughout the shift.
Retail Worker
JB HI-FI Launceston
Launceston, TAS
10.2023 - Current
- Maintained an organized store environment by restocking shelves and organizing displays.
- Provided excellent customer service by answering questions, resolving problems and addressing complaints in a professional manner.
- Maintained accurate records of all transactions using POS software systems.
- Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
- Created a positive environment that encouraged skill development, teamwork, and sportsmanship.
People & Culture Assistant
pitt&sherry
Launceston, TAS
01.2022 - 03.2023
- Provided onboarding and coaching to new hires to help each feel comfortable in job positions and prepared to handle various responsibilities.
- Supported onboarding of new employees by hosting orientation sessions.
- Oversaw necessary onboarding activities, addressing questions to speed up process.
- Organized and maintained confidential records for office employee files, health records and protected information.
- Communicated with applicants to maintain engagement during recruiting.
- Onboarded new employees in time reporting and payroll systems.
- Analyzed balance sheets for mistakes and inaccuracies.
Duty Manager
Star Theatre
Launceston, TAS
08.2020 - 01.2022
- Created positive work environment for employees and delivered exceptional customer service.
- Maintained professionalism in customer interactions, answered concerns and resolved problems with friendly and knowledgeable approach.
- Handled employee problems in absence of general manager.
- Collaborated with upper management to improve productivity of operations.
- Provided ongoing training to address staff needs.
- Interviewed applicants, recommended individuals for hiring and evaluated staff performance.
Front of House Team Member
bread&butter
Launceston, TAS
07.2019 - 07.2021
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Protected customers by regularly cleaning and sanitizing work areas and equipment.
- Restocked counter and customer areas to maintain adequate items levels for expected needs.
- Maintained calm demeanor during high-volume periods and special events.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Created complex, hand-crafted beverages based upon customer preferences.
Education
High School Diploma -
Riverside High School
Riverside, TAS12.2021
Some College (No Degree) - Cert IV In Human Resource
NDA
Launceston, TASSkills
- Critical Thinking
- Active Listening
- Friendly, Positive Attitude
- Customer Service
- Computer Skills
- Reliable & Trustworthy
- People Skills
- Team Member Motivation
Refrences
- Michael Stevens, JB Hi-Fi Home Launceston (Sales Manager) 0418199741
- Josh Harris Buger Junkie (Owner) 0409708329
Timeline
FOH Supervisor
Burger Junkie
03.2024 - Current
Retail Worker
JB HI-FI Launceston
10.2023 - Current
People & Culture Assistant
pitt&sherry
01.2022 - 03.2023
Duty Manager
Star Theatre
08.2020 - 01.2022
Front of House Team Member
bread&butter
07.2019 - 07.2021
High School Diploma -
Riverside High School
Some College (No Degree) - Cert IV In Human Resource
NDA
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