Rhianna Madonis
Toowoomba,QLD
Summary
At Tokyo Train, I honed my expertise and elevated team motivation, leading to enhanced customer satisfaction and a positive dining atmosphere. My adeptness in communication and food safety awareness significantly reduced complaints, showcasing my ability to drive results and maintain high service standards. Patient Waitress Trainer with 2 years of experience training and assigning tasks to new servers. Committed to onboarding servers with proper knowledge and skills. Well-versed in helping new waiters memorize menu and explaining preparation methods of menu items. Independent individual comfortable working under pressure in fast-paced environment.
Overview
3
3
years of professional experience
Work History
Waitress Trainer
Tokyo Train
01.2022 - Current
- Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
- Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
- Maintained consistent customer satisfaction rates through attentive listening skills and prompt issue resolution when necessary.
- Provided support during high volume periods by efficiently managing multiple tables simultaneously without compromising service quality.
- Promoted teamwork among staff members through collaboration efforts and fostering a positive work atmosphere.
- Assisted new hires in acclimating to the workplace by providing support, encouragement, and guidance throughout their training period.
- Implemented proper food handling procedures for a clean and safe dining environment, resulting in fewer customer complaints.
Education
High School Diploma -
Centenary Heights State High School
Toowoomba, QLD11.2026
Skills
- Team motivation
- Body Language Awareness
- Patience and Tact
- Constructive Feedback
- Role Modeling
- Energy and enthusiasm
- Food safety awareness
- Efficient Movement
Timeline
Waitress Trainer
Tokyo Train
01.2022 - Current
High School Diploma -
Centenary Heights State High School
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