Summary
Overview
Work History
Education
Skills
Timeline
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Rhiannan Partridge

Adelaide,South Australia

Summary

Proven track record in enhancing service delivery and operational efficiency at Datacom through expert trend analysis and teamwork. Excelled in data-driven decision-making and problem resolution, significantly improving business outcomes. Skilled in fostering collaboration and implementing strategic improvements, demonstrating exceptional attention to detail and critical thinking abilities.

Overview

14
14
years of professional experience

Work History

Real-Time Analyst

Datacom
05.2019 - Current
  • Collaborated with management to develop targeted action plans for addressing performance gaps.
  • Established strong relationships with business partners, facilitating open communication channels for proactive problem solving.
  • Monitored real-time adherence rates, identifying potential risks to service delivery goals and taking corrective actions when needed.
  • Evaluated current processes to develop improvement plans.
  • Gathered, documented, and modeled data to assess business trends.
  • Produced detailed and relevant reports for use in making business decisions.

Customer Service Representative

Datacom
06.2018 - 05.2019
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.

Hospitality Worker

Various
11.2010 - 12.2018
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Delivered excellent customer service to support company reputation and patron satisfaction.
  • Trained new staff on best practices in customer service, resulting in improved overall performance metrics.

Education

Bachelor of Security Studies -

Macquarie University
Sydney, NSW
09.2024

Certificate IV Leadership And Management -

TIME Education
01.2024

Skills

  • Data Collection
  • Trend Analysis
  • Teamwork and Collaboration
  • Problem-Solving
  • Attention to Detail
  • Critical Thinking
  • Organization and Time Management
  • Problem Resolution
  • Decision-Making

Timeline

Real-Time Analyst

Datacom
05.2019 - Current

Customer Service Representative

Datacom
06.2018 - 05.2019

Hospitality Worker

Various
11.2010 - 12.2018

Bachelor of Security Studies -

Macquarie University

Certificate IV Leadership And Management -

TIME Education

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Rhiannan Partridge