Summary
Overview
Work History
Education
Skills
Timeline
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Rhiannan Thompson

Burpengary,QLD

Summary

Experienced Shift Manager, customer service worker, kitchen hand, barista, and animal care worker. Highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems, remaining calm and customer focused at all times, and managing team members effectively to ensure quality, cleanliness and service is always 100%. Passionate about customer service and hospitality, with 4.5 years background in the field.

Overview

5
5
years of professional experience

Work History

Shift Manager

McDonald's
12.2022 - Current
  • Monitored daily and weekly key performance indicators to maintain on-track status.
  • Was responsible for the rostering of 100 crew members for 8 months, where I scheduled staff to establish adequate coverage during peak business hours, and was required to work within a budget set by superiors, which I consistently met.
  • Ensured strict adherence to WHS
  • Consistently exhibited calm demeanor during periods of high volume or unusual events to keep store operating smoothly and set positive example for shift team.
  • Have food safety training, where I am responsible for ensuring the food safety of red meats, white meats, eggs, etc. are met and continually monitor this safety issue and quality standard throughout my shift.
  • Handle large sums of cash when counting tills, entering deposits, completing till skims or safe counts. I am trusted by my superiors too complete these tasks.

Crew Member

McDonald's
08.2019 - 12.2022
  • I have worked counter/customer service, cafe and production in the kitchen
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • I became a crew trainer in 2020, where I trained new team members on procedures, customer service, and sales techniques.

Animal Boarding Attendant

All Pets Caboolture
02.2021 - 01.2022
  • Fed and watered animals to provide necessary nutrients and keep pets healthy.
  • Would have up to 35 dogs and 20 cats in my care during busier periods..
  • Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
  • Handled a variety of different species safely and confidently during routine care tasks such as feeding, grooming, medication administration, and enclosure maintenance.
  • Successfully acclimated newly arrived animals into their new environment through gradual introductions and close monitoring of interactions with other residents at the facility.
  • Observed animal behaviour, health, and food consumption to support ongoing monitoring efforts by veterinary staff.

Education

No Degree -

Morayfield State High School
Morayfield, QLD
12.2021

Skills

  • Cash Handling
  • Ability to remain calm in stressful situations, and think and act quickly
  • Customer service focus
  • Workplace Health and Safety
  • Accurate money handling
  • Staff Motivation
  • Punctual and Reliable
  • Handling Customer Complaints
  • Energetic and Enthusiastic
  • Training and mentoring
  • Food Safety
  • Fast learner: able to pick new things up fast, and willing to complete any necessary training or certs that may be required for this role

Timeline

Shift Manager

McDonald's
12.2022 - Current

Animal Boarding Attendant

All Pets Caboolture
02.2021 - 01.2022

Crew Member

McDonald's
08.2019 - 12.2022

No Degree -

Morayfield State High School

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