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Hi, I’m
Rhiannon Allison
Rutherford,NSW
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Dynamic and results-oriented professional with strength in NDIS & Medicare Business Administration and Childcare. Adept at managing concurrent objectives to promote efficiency and influence positive outcomes. Seeking challenging opportunities with an established and progressive organization which will draw upon acquired skills and experience, and which will offer opportunities for long term personal and professional development.
Overview
9
years of professional experience
Work History
Harpers Health
Administration Officer
12.2022 - Current
Job overview
- Worked with NDIS, Medicare, Work Cover, CTP clients & clients whom are under the guardianship of Department of Communities & Justice.
- Created invoicing for services provided, including the distribution of them. Completed Eftpos payments, Medicare rebates & NDIS bulk uploads. Created quotes for purchase orders through Department of Communities & Justice.
- Greeted incoming visitors, customers, and staff professionally and provided friendly, knowledgeable assistance. Maintained and kept the reception area clean and neat to give visitors positive first impressions. General Ad Hoc.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel. Responded to inquiries from callers seeking information. Maintained shared email inboxes. Made appropriate phone calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents. Demonstrated respect, friendliness, and willingness to help wherever needed. Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication. Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests.
- Communicated with vendors to place and receive orders, request maintenance services, and deliver instruction on behalf of office management.
- Confirmed accurate completion of forms and reports for admission, transfer, or discharge of each program participant. Entered and maintained departmental records in company database.
- Created & administered processes for sending cancellation letters and statements via mail, & liaising with clients who have overdue accounts and organizing payment plans where applicable.
- Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities. Adapted to workflow changes and implemented continuous process improvements to overcome obstacles. Drove workflow improvements by streamlining processes.
- Created professional letters and agreements of service for colleagues, meeting expected deadlines for distribution. Created and updated spreadsheets detailing latest information regarding outstanding invoice's, intake & staff stats.
- Collected, arranged, and input information into database system. Verified client information by analyzing existing evidence on file and confirming with client information is correct. Maintained confidentiality of patient finances, records, and health statuses.
- Reconciled accounts and investigated variances.
- Produced reports outlining latest financial information such as expenses, income and outstanding balances.
- Acted as first point of contact and set appointments for prospective clients.
Early Links
Business Administration Trainee
05.2020 - 11.2022
Job overview
- Worked with NDIS & Medicare clients. Completed Eftpos payments, invoiced and receipted fee for service and Medicare appointments.
- Greeted incoming visitors, customers, and staff professionally and provided friendly, knowledgeable assistance. Maintained and kept reception area clean and neat to give visitors positive first impression. General Ad Hoc.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel. Responded to inquiries from callers seeking information. Maintained shared email inboxes. Made appropriate phone calls to clients.
- Provided clerical support to company employees by copying, faxing, and filing documents. Demonstrated respect, friendliness, and willingness to help wherever needed. Fostered strong rapport with clients, vendors and stakeholders through consistent follow-up and communication. Sorted and distributed business correspondence to correct department or staff member, reducing dropped communications and enabling faster responses to key requests. Communicated with vendors to place and receive orders, request maintenance services, and deliver instruction on behalf of office management.
- Confirmed accurate completion of forms and reports for admission, transfer, or discharge of each program participant. Entered and maintained departmental records in company database.
- Assisted intake team with contacting clients to offer therapy supports and to obtain NDIS plan and funding details for an agreement of service. Assisted agreement of service team and plan management team in contacting clients to confirm they would like to continue to receive supports and obtain NDIS plan and funding details to prepare, type and email an agreement of service.
- Contacted clients and booked in therapy run groups for therapists. Made sign in sheets and name tags and provided to therapists for their clients for the group. Booked in appointments for therapists when asked to do so.
- Assisted claims team in sending cancellation letters and statements via mail, liaising with clients who have overdue accounts and organizing payment plans.
- Developed revisions for systems and procedures by evaluating operational practices and identifying improvement opportunities. Adapted to workflow changes and implemented continuous process improvements to overcome obstacles. Drove workflow improvements by streamlining processes.
- Created professional letters and agreements of service for colleagues, meeting expected deadlines for distribution. Created and updated spreadsheets detailing latest information regarding outstanding invoice's, claim split's, staff lists. Mailed out monthly statements.
- Collected, arranged, and input information into database system. Verified client information by analyzing existing evidence on file and confirming with client information is correct. Maintained confidentiality of patient finances, records, and health statuses.
- Generated reports and detailed findings to management. Updated documentation and reports for business records.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Asked questions about all tasks to learn techniques and maintain efficiency without supervision.
- Worked flexible hours, including working over Christmas Holidays 2021 due to trial of remaining open for holiday period.
- Used critical thinking to break down problems, evaluate solutions and make decisions. Managed day-to-day development issues.
Australian Electoral Commission
Polling Official
01.2017 - Current
Job overview
- Attended appropriate training sessions and information briefings.
- Issued and collected voter ballot papers.
- Opened and closed polling booths.
- Prepared, cleaned and maintained polling stations.
- Marked elector numbers and ballot paper numbers in corresponding registers.
- Addressed voter questions and concerns.
- Maintained ballot secrecy and confidentiality.
- Posted signs, instructions, and statutory notices for incoming voters to see.
- Performed routine data entry or document management.
- Checked elector identification and eligibility and marked elector numbers in register.
Thornton Early Learning Centre
Early Childhood Education Trainee
02.2019 - 02.2020
Labourpower / Hope Estate / Bimbadgen Estate
Events Staff Member
01.2017 - 02.2020
Self Employed Contractor
Personal Assistant
02.2016 - 09.2016
Self Employed Contractor
Cleaner
08.2015 - 02.2016
Education
Australian College of Commerce & ManagementOnline
Certificate III from Accounts Administration
07-2025
H&A TrainingProvided Onsite At Harpers Health
CPR
01-2024
Australian College of Commerce & ManagementOnline
Certificate IV from Business
09-2022
Allens TrainingProvided Onsite At Early Links
First Aid
05-2022
International Child Care CollegeOnline
Certificate III from Early Childhood Education And Care
03-2020
Skills
- Policy and procedure modification
- File management
- Calendar management
- Accounts receivable & debt management
Interests
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Billing - Cooperated with Medicare, Medicaid and private insurance providers to establish relationships and resolve billing issues.
- Data Entry - Reviewed and updated client correspondence files and scheduling database.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of debt management & invoicing.
- Scheduling - Communicated with patients through phone, fax, email and in person to schedule appointments and answer inquiries.
- Oversaw implementation of new phone system which resulted in more cost-effective service.
Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionTeam Building / Company RetreatsPersonal development programsSoftware
Microsoft 360
Google Office Suite
Adobe
Languages
English
Bilingual or Proficient (C2)
Timeline
Administration Officer
Harpers Health
12.2022 - Current
Business Administration Trainee
Early Links
05.2020 - 11.2022
Early Childhood Education Trainee
Thornton Early Learning Centre
02.2019 - 02.2020
Polling Official
Australian Electoral Commission
01.2017 - Current
Events Staff Member
Labourpower / Hope Estate / Bimbadgen Estate
01.2017 - 02.2020
Personal Assistant
Self Employed Contractor
02.2016 - 09.2016
Cleaner
Self Employed Contractor
08.2015 - 02.2016
Australian College of Commerce & Management
Certificate III from Accounts Administration
H&A Training
CPR
Australian College of Commerce & Management
Certificate IV from Business
Allens Training
First Aid
International Child Care College
Certificate III from Early Childhood Education And Care
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