Rhiannon Bate
Mount Pleasant,NSW
Summary
Experienced and driven professional with a strong background in entrepreneurship,management and customer service. Builds and maintains lasting relationships with colleagues, employees, clients and customers while overseeing administrative and sales teams. Thrives both as an independent leader and a collaborative team player. Demonstrates exceptional business acumen, leveraging experience to make decisive judgments that drive all aspects of success.
Overview
31
31
years of professional experience
Work History
Store Owner
House of NINX/Ivy & Quill Boutique
Balgownie
2019.07 - Current
- Oversaw all daily operations such as opening and closing the store, cashiering, stocking merchandise, planning and purchasing.
- Provided training for employees on product knowledge and customer service techniques.
- Maximised savvy business skills and in-depth knowledge of fashion retail industry to generate profit.
- Developed and implemented a customer loyalty program to increase repeat business.
- Resolved customer complaints in an efficient manner while ensuring satisfaction at all times.
- Organized and scheduled staff to maximize efficiency in the store.
- Cultivated relationships with customers to promote repeat business.
- Created a unique shopping experience for customers by providing personalised service, using strong product knowledge to excell in sales.
- Implemented successful business strategies to increase revenue and target new markets.
- Coordinated and directed all areas of marketing and advertising to turn exposure into profit.
Retail Sales Assistant
Parliament Clothing/Edge Clothing
Wollongong And Shellharbour
2010.03 - 2019.12
- Managed stock levels, cash control and daily operations.
- Provided outstanding customer service by assisting customers in enquiries, sales, returns and complaints.
- Maintained store and individual KPI,s in sales, customer service and satisfaction, merchandising and marketing.
- Merchandised store and display windows to maximise exposure of new stock to increase sales.
- Maintained store cleanliness to insure highest standards were met.
Careers Adviser/Campus Operations Manager
Australian Careers Business College
Wollongong
2008.03 - 2009.07
- Managed all aspects of day to day runnings of the Wollongong Campus.
- Liaised with head office to create and then implement strategies for continual improvement.
- Managed course lecturers and students within campus.
- Connected with local school careers advisors to market college courses.
- Lead presentations to schools and students on college courses and outcomes.
- Lead face to face interviews with potential students and parents.
- Upheld sales and marketing KPI's.
Store Manager
Depot Clothing
Wollongong
2006 - 2008
- All aspects of retail sales, KPI's, cash control, staff training, rostering and daily operations.
- 2006 Manager of the Year Award.
- 2007 Store of the Year Award.
Store Manager
Surf Dive 'n' Ski
Miranda
2002 - 2006
- All aspects of day to day runnings of store while maintaining company KPI's, policies and procedures.
- 2002-2006 Highest Individual and Store Mystery Shopper Score company wide.
- 2002-2006 Number 1 Sales Person Company Wide month to month
Full Time Sales Assistant
Saba
Sydney
2002 - 2002
Full Time Sales Assistant
Monsoon of London
Melbourne City , VIC
2002.02 - 2002.12
Bar/Floor Manager
Tempo Cafe
Melbourne City , VIC
2002.02 - 2002.12
Crew Member/Second Assistant Manger
McDonalds Australia
Various Locations
1993.10 - 2021.02
- 1993-2001 Multiple Awards for Crew Member of the month
Education
Cert IV - Training And Assessment
Tafe Online
Wollongong, NSW2009-01
S.M.A.R.T Management Course
People In Progress
Sydney, NSW2003-01
C.A.R.E Customers Are Really Everything
People In Progress
Sydney, NSW2003-01
Bar & Gaming RSA
RSA
Melbourne, VIC2001-01
Cert IV - Frontline Management NC 5017
McDonalds Australia
Sydney, NSW2001-01
Cert II - Food Retail
McDonalds Australia
Sydney, NSW1999-01
High School Certificate -
Keira High School
Fairy Meadow, NSW1996-01
Skills
- Performance Analysis
- Sales oversight
- Inventory Control
- Business Networking
- Budget Planning
- Customer Needs Assessment
- Customer Relationship Management
- Customer Retention
- Client Engagement
- Team training and development
- Employee Performance Management
- Public Speaking
- Relationship Building
Affiliations
- wife of 19 years
- mother of 2 boys, 15 and 11
- fur baby mother of 2 pups, 7 and 3
- lifelong pet owner and animal lover
References
References available upon request.
Timeline
Store Owner
House of NINX/Ivy & Quill Boutique
2019.07 - Current
Retail Sales Assistant
Parliament Clothing/Edge Clothing
2010.03 - 2019.12
Careers Adviser/Campus Operations Manager
Australian Careers Business College
2008.03 - 2009.07
Full Time Sales Assistant
Monsoon of London
2002.02 - 2002.12
Bar/Floor Manager
Tempo Cafe
2002.02 - 2002.12
Crew Member/Second Assistant Manger
McDonalds Australia
1993.10 - 2021.02
Store Manager
Depot Clothing
2006 - 2008
Store Manager
Surf Dive 'n' Ski
2002 - 2006
Full Time Sales Assistant
Saba
2002 - 2002
Cert IV - Training And Assessment
Tafe Online
S.M.A.R.T Management Course
People In Progress
C.A.R.E Customers Are Really Everything
People In Progress
Bar & Gaming RSA
RSA
Cert IV - Frontline Management NC 5017
McDonalds Australia
Cert II - Food Retail
McDonalds Australia
High School Certificate -
Keira High School
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