Rhiannon Best
Bathurst,NSW
Summary
Proven team player with a track record of enhancing customer satisfaction at The Kelso Hotel through exceptional service and alcohol awareness. Demonstrates strong multitasking abilities and a reliable approach to handling difficult customers, contributing significantly to team success and safety compliance.
Experienced with providing excellent customer service in high-energy environments. Utilizes strong interpersonal skills to engage with diverse clientele and enhance guest experiences. Knowledge of inventory management and adherence to safety protocols.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Bar Staff Member
The Kelso Hotel
01.2023 - Current
- Collaborated with team members to ensure smooth service during peak hours.
- Developed rapport with regular patrons, resulting in increased repeat business and loyalty.
- Ensured compliance with safety and sanitation regulations, promoting a safe working environment.
- Contributed to a positive atmosphere through friendly interactions with customers and colleagues.
- Responded promptly to customer inquiries or complaints, resolving issues professionally and courteously.
- Enhanced customer satisfaction by providing timely and efficient drink orders.
Team Member
BCF
05.2022 - 05.2023
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Worked different stations to provide optimal coverage and meet production goals.
Food Service Worker
McDonald's
03.2019 - 06.2020
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Greeted customers at counter to fulfill requests and answer questions.
Education
No Degree - General Studies
Bathurst High, Denison College
Bathurst, NSW11-2021
Skills
- Strong multitasking
- Team player attitude
- Cash handling expertise
- Alcohol awareness
- Customer service
- Highly reliable
- Handling difficult customers
Certification
- RSA Certified
- Current White card
- Valid Police check
- First Aid (due for renewal)
Timeline
Bar Staff Member
The Kelso Hotel
01.2023 - Current
Team Member
BCF
05.2022 - 05.2023
Food Service Worker
McDonald's
03.2019 - 06.2020
- RSA Certified
- Current White card
- Valid Police check
- First Aid (due for renewal)
No Degree - General Studies
Bathurst High, Denison College
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