Rhiannon Brown
Brisbane,QLD
Summary
Multi-skilled, highly organized and detail-oriented administrative professional excels in office management and special projects. Resourceful and adaptive employee, with expertise in project management and customer relationship management. Results-oriented strategic planner with extensive knowledge of information analysis and report preparation.
Overview
9
9
years of professional experience
Work History
Administration Officer
TactiCall – Resources Safety and Health Queensland
Brisbane, QLD
04.2023 - 08.2023
- Data entry and maintenance of client information.
- Handled incoming calls and directed callers to appropriate department or employee.
- Uphold and enforce legislative requirements for the completion and storage of coal mine worker’s health assessments.
- Ensure accurate information is recorded and distributed, while practicing and enforcing confidentiality requirements.
- Updated databases with new customer contact details or changes in existing accounts.
- Liaised with internal teams and external customers to facilitate smooth communication and handle requests.
- Exceeded specific team goals and resolved issues, partnering with staff to share and implement customer service initiatives.
Intelligence Analyst
Australian Signals Directorate (ASD)
Canberra, ACT
08.2016 - 08.2021
- Produced time-efficient and high quality advice to internal and external partners, while operating within relevant legislation and complying with policy requirements.
- Provided analytic support during operations by collecting, analyzing and interpreting data related to the mission.
- Participated in training sessions designed to improve tactical skills associated with gathering intelligence in challenging environments.
- Solved complex problems and provided analytical tradecraft expertise.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Drove analytical investigations, and researched information in preparation for written and oral briefings.
- Showcased outcomes of use of particular analytical tradecraft to support collaboration and improve analytical techniques.
- Provided real-time incident reporting to internal members and clients on threats to key sectors.
Administrative Officer
Department of Defence
Canberra, ACT
06.2014 - 06.2016
- Coordinated Trainees and Cadets through Cadetship/Traineeship programs at the Directorate of Indigenous Affairs (DIA)
- Submitted university tuition payments to Prime Minister and Cabinet on behalf of students, maintained systems with updated information, coordinated group events
- Correspondence with students on various issues, was the point of contact for enquiries
- Established positive and supportive relationships with Cadets and Trainees
- Improved overall engagement between DIA and employees
- Improved the record keeping system by cleaning up files and folders.
Education
Bachelor of Arts - Criminology
James Cook University
Townsville, QLD07.2019
Masters - Criminology
Macquarie University
RemoteSkills
- Document Control
- Calendar Management
- Database Management
- Administrative Support
- Customer Relations
- Reporting Skills
- Workflow Planning
- Regulatory Compliance
- Report Generation
- Relationship Building
- Presentation Design
References
- Scott Downey, Scott.downey1@defence.gov.au, 0448 381 662, Previous Supervisor, Australian Signals Directorate
- Shiharu Barlow, Shiharbar32@gmail.com, 0447 306 949, Previous Manager, Barron Valley Cafe
Timeline
Administration Officer
TactiCall – Resources Safety and Health Queensland
04.2023 - 08.2023
Intelligence Analyst
Australian Signals Directorate (ASD)
08.2016 - 08.2021
Administrative Officer
Department of Defence
06.2014 - 06.2016
Bachelor of Arts - Criminology
James Cook University
Masters - Criminology
Macquarie University
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