Rhiannon Champagne

• Develop and maintain key stake holder relationships
• Conduct business analysis's to increase revenue from a state, area and local store level
• Compile and deliver monthly reporting to stake holders
• Consistently exceed sales targets within my region, with strategic focus resulting in the highest attachment increase in the country
• Work and collaborate as part of a national sales team
• Develop and deliver product and brand focused training both in person and online
• Train to large groups as well as focused one on one training
• Manage relationships with business managers and agents
• Stay up to date with relevant product and compliance changes
• Attend and represent the brand at industry and networking events
• Deliver presentations to agents and clients at trade shows
• Network within the industry to consistently form new and valued relationships
• Act as a point of contact for agents and business leaders for assistance with agent errors, claims enquiries and customer complains
• Assist with complaint handling
• Bridge the gap between agents and claims/customer service to come to mutually beneficial agreements

• Management of over 40 existing accounts and developing strong relationships to ensure account growth.
• On-Boarding of accounts and ongoing training to ensure byers become effective and consistent users.
• Reporting to both the territory and national sales managers
• Acting as the lead point of contact for all of my ongoing accounts, trouble shooting and finding solutions where needed.
• Upselling and cross selling to proffered partners.
• Quickly developed a strong working knowledge of the platform.
• Develop relationships with key accounts, stakeholders, buyers and suppliers.
• Gain new accounts generated via a pipeline of inside sales and self-prospected leads.
• Responsible for north Brisbane, growing this area by over 50% in my time with the company.
• Reporting and forecasting for my area.
• Highly autonomous role looking after the whole of north Brisbane with the ability to select who and how to generate business with.
• Giving regular feedback to management and other key stakeholders.
• Attending networking opportunities and industry events.

• Processed insurance claims making the final claims decision based on data reviewed from builders and structural engineer reports.
• Worked closely with home claims assessors, builders and engineers for both the claim and repair process.
• Liaised with engineers to ensure they delivered the correct reporting required for each assessment.
• Surveyed potential risks to the company and its stakeholders.
• Consulted near maps to determine when damages took place.
• Conveyed outcomes of claims with empathy to clients.
• Liaised with suppliers and repairs to ensure replacements and work was carried out in a timely manner.
• Developed a strong understanding of the QBCC (Queensland Building and Construction Commission) policies and procedures.
• Operated within the laws set out by AFCA (Australia Financial Complaints authority) that governs insurance in Australia.

• Successfully operated my own home-based travel company.
• Took meetings and networked within the community to generate further business.
• Managed finances including client payments, invoicing, paying suppliers, refunds and balance sheets.
• Undertook business analysis monthly.
• Put together realistic budgets based upon costs and fees for effectively operating business.
• Created a personalised, mobile travel experience for a loyal client base.
• Often created travel itineraries for large groups including school and church groups. ensuring all travel ran smoothly and lasing with on the ground partners to plan and execute events.
• Updated personal website with current content and incentives.
• Developed short- and long-term business plans.
• Engaged in joint marketing strategies with local companies to reduce costs and maximise revenue.
• Monitored social media and online sources for industry trends.
• Attended trade and networking events to prospect for new clients,
• Gave exceptional customer service to maintain and grow a repeat client base.

• Supported office business development and customer service.
• Effectively supervised staff of 6 personnel by implementing company policies, protocols, work rules and disciplinary action.
• Tracked and assessed KPI's to address target and problem areas within the business.
• Lead the team to a 42% improvement of Virgin Australia sales year on year.
• Built strong relationships with customers through positive attitude and attentive response.
• Created unique travel itineraries for small and large grups.
• Held monthly coaching sessions with employees, assessing KPI and sales results to effectively coach them.
• Mentored and guided employees to foster proper completion of assigned duties.
• Recruited and developed new employees.
• Improved staff morale and reduced employee turnover by 87%
• Directed training and retraining of employees to boost performance and enhance sales and business results.
• Ran effective local marketing campaigns to boost awareness in the community and increase revenue.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Scheduled and ran weekly meetings to share information, asses targets and business needs and drive profit results.
• Wrote quarterly business plans and implemented them to increase business revenue and improve the customer experience.

• Educated customers and employees on the company's mission and values to incite excitement in the brand.
• Worked closely with the Team Leader to implement new business plans.
• Displayed consistently expetional customer care and service.
• Assisted in creating local marketing campaigns to increase customer awareness and revenue.
• Ran a cross-sale initiative with employees to increase productivity.
• Actively completed personal development and training opportunities.
• Educated customers and employees on the company's mission and values to incite excitement in the brand.
• Worked closely with the Team Leader to implement new business plans.
• Assisted in creating local marketing campaigns to increase customer awareness and revenue.
• Ran a cross-sale initiative with employees to increase productivity.
• Actively completed personal development and training opportunities.

- Won top sales consultant 13 times during 23 months of employment.
- Preformed door to door sales for Salesforce selling the Foxtel product.
- Used my naturally strong interpersonal skills.
- Developed skills as a persuasive negotiator.
- Selected correct products based on customer specifications and

explained details and functionality of each.
- Worked independently, displaying strong self-motivation.
- Exceeded sales targets.
- Coordinating with the instillation team.
- Upselling from the basic to extras package to increase revenue.
- Following up and establishing sales leads.

• Ran all day to day Kitchen operations
• Organised events.
• Created and delivered menus including daily specials and speciality functions
• Order food as required and managed wastage reduction.
• Complied with all health regulations.
• Supervised all kitchen staff.
• Instructed apprentices in their training.

• Completed my apprenticeship under Janet Jeffs.
• Prepared and served food while training in fine dining at the Ginger Room, being part of the team that was awarded a chef's hat, best new fine dining restaurant nationally and best fine dining restaurant.
• Assisted in preparing and serving food for functions for up to 200 people.
• Assisted in setting up events and functions for up to 200 people.
• Wedding catering
• Formal evenings catering
• Learnt how to cook with creativity and flare.