Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhiannon Chiles

West Bathurst,NSW

Summary

Professional administration expert with a strong background in behind-the-scenes service management, customer relations, and administrative support. Skilled in coordinating schedules, managing contracts, handling invoicing, and overseeing daily operations to ensure accuracy and efficiency. Demonstrates strong leadership and management abilities, including supervising teams, streamlining workflows, and optimizing performance. Strong focus on team collaboration, reliability, and adaptability to changing needs. Proven ability to solve routine and complex problems independently while delivering exceptional customer service. Experienced in retail and sales environments with a focus on promoting products, resolving complaints, and maintaining accurate records. Resourceful, tireless, and committed to improving operations, enhancing team performance, and maximizing customer satisfaction.


Overview

23
23
years of professional experience

Work History

Administration Receptionist/Accounts Receivable and Billing Clerk

Simmons Glass & Trim
06.2024 - Current
  • Expedited invoice processing by accurately entering data into financial software programs.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Assigned daily tasks and responsibilities to staff based on skills, workload, and operational priorities.
  • Maintained detailed records and filing systems, ensuring easy access to vital information.
  • Assisted executive staff with daily tasks such as calendar management and itinerary planning.
  • Collaborated with team members on projects, promoting a positive work environment and increasing productivity.
  • Managed office supply inventory, keeping supplies well-stocked while controlling expenses.
  • Enhanced office efficiency by managing incoming calls and greeting visitors in a professional manner.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Handled cash and eftpos transactions and maintained sales and payments records accurately through MYOB.
  • Reconciled accounts receivable ledger to verify payments and resolve variances.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Assisted with account setup, ensuring all necessary information was collected and inputted correctly to facilitate accurate invoicing and payment processing.
  • Allocated jobs to team members using customer needs and job times to
  • Verified accuracy of accounts payable payments, resulting in a reduction in payment errors and check reissues.

Automotive Service Advisor

Orange Motor Group
07.2023 - 05.2024
  • Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
  • Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
  • Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
  • Resolved customer complaints with empathy and professionalism, ensuring repeat business and positive word-of-mouth referrals.
  • Increased sales of parts and accessories through thorough knowledge of available products and persuasive upselling techniques.
  • Conducted regular follow-ups with satisfied customers to encourage loyalty, repeat business, and referral opportunities from their personal networks.
  • Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
  • Carried out end of day process and banking when required.

Automotive Senior Service Advisor

Bathurst Mazda
02.2022 - 07.2023
  • Identified specialized product, repair and maintenance needs by consulting directly with customers
  • Estimated repair costs based on parts and labour prices
  • Managed preparations for planned service appointments by coordinating parts, technician work and bay assignments
  • Created vehicle maintenance reports with detailed, complete and accurate notes on upkeep requirements
  • Developed long-term relationships with customers to promote continued business
  • Satisfied customers with expert support before, during and after service appointments
  • Maintained knowledge of products and services to provide options to customers
  • Generated accurate bills for services rendered and processed payments to settle accounts
  • Coordinated team tasks, workflows and schedules to improve company productivity
  • Called customers to detail service changes, prices and car pick-up times.

Administrative Assistant

Laser Wizard
03.2021 - 02.2022
  • Performed various administrative functions including typing, scanning, developing and maintaining hardcopy and digital filing
  • Provided data entry, processed invoices for payment, ordered and maintained inventory of supplies
  • Prepared and balanced deposits and posted payments to accounts
  • Greeted visitors, responded to general questions and directed callers to proper locations
  • Managed incoming and outgoing emails for three separate locations which included processing quote and order requests, ETA's and customer complaints
  • Processed new customer profiles into our system, created quotation and order requests through Ostendo
  • Booked and organised customer delivers from small packages to large pallets
  • Directed numerous calls per day to appropriate recipients as well as taking messages using a multi-line system.

Administrator

Friends Investments
07.2020 - 03.2021
  • Processed financial documents, including contracts, forms of assessment and credit checks
  • Assisted all new applicants inquiring about finance rental options, either through calls or emails
  • Controlled and managed document processes by reviewing files, records and critical information to confirm accuracy and comply with company policies and procedures
  • Set up and maintained physical and electronic filing systems to maintain organizational efficiency
  • Processed applications with the use of Microsoft excel, word and adobe PDF
  • Inspected client financial records like bank statements to assess their needs and affordability
  • Entered invoice data into our company database to update details and book deliveries
  • Processed new customer profile's into our system and applied payments to their accounts.

Administrative Sales Associate

The Good Guys
07.2017 - 07.2020
  • Answered phone calls and directed them to their relevant departments
  • Handled customer complaints and provided a suitable and fair outcome for both parties
  • Organised racks and shelves to maintain store visual appeal, engage customer and promote specific merchandise
  • Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue
  • Analysed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Delivered high level of assistance by located products and checking the store system for merchandise at other store locations
  • Prepared merchandise for sales floor by pricing and tagging items
  • Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
  • Engaged with customers to effectively build rapport and lasting relationships.

Manager

Cignall Bathurst
11.2014 - 06.2017
  • Motivated team members to meet and exceed objectives by settings goals, tracking performance on daily basis and implementing improvement strategies
  • Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges and security practices
  • Devised sales strategies to increase points of distribution, shelf space, product positioning, customer awareness, trail, conversion and user acquisition
  • Drove team and company profits by developing and strengthening relationships with industry partners and potential clients
  • Answered customers' questions and addressed problems and complaints in person and via phone
  • Opened and closed the store, which included counting cash drawers and making bank deposits
  • Helped customers select products that best fit their personal needs
  • Maintained visually appealing and effective displays for the entire store
  • Educated customers on product and service offerings
  • Offered exceptional customer service to differentiate and promote the company brand.

Waitress/Cook

Kc Seafood
04.2011 - 11.2014
  • Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness
  • Stored food in designated containers and storage areas to increase shelf life and prevent spoilage
  • Communicated merchandise needs and issues to appropriate supervisors in a timely fashion
  • Balanced the needs of multiple customers simultaneously in a fast-paced restaurant environment
  • Built and maintained effective relationships with peers and upper management
  • Processed shipments and organised stock on shelves
  • Unloaded trucks, stocked shelves and carried merchandise out on the floor for customers.

Service Cashier

Mcdonalds
09.2009 - 05.2010
  • Countered cash in register drawers at the beginning and and end of shift
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Boosted customer retention by explaining and enrolling into loyalty and rewards programs
  • Managed quality communication, customer support and product representation for each client
  • Assisted customers with store and product complaints
  • Promoted customer satisfaction by supporting merchandise selection, returns, and exchanges
  • Maintained accurate register totals by carefully counting and securing cash
  • Enhanced customer satisfaction with fast, knowledgeable service.

Cashier

Mr Whippy
11.2007 - 07.2009
  • Maintained clean, organized, and well-stocked checkout areas with regular attention to displays to attract and retain customers
  • Balanced cash drawer at beginning and end of each shift, investigating and resolving any discrepancies
  • Boosted company revenue through suggestive selling techniques for products, value-added services, and loyalty programs
  • Educated customers about upcoming promotions, changing procedures, and available items
  • Resolved guest issues by working with customer service leaders and area managers to meet individual needs
  • Covered multiple store areas by cross-training in different roles
  • Rang up customer items quickly and accurately using POS system.

Checkout Cashier

Woolworths
02.2006 - 09.2007
  • Maintained accurate cash drawers with diligent attention to cash, credit, and debit transactions
  • Enabled strong sales by keeping lines clean, organised, and well-merchandised
  • Waited on customers at normal check-out lanes, as well as customer service desk to process special requests
  • Enhanced customers' experiences by anticipating needs and resolving service concerns
  • Helped keep store operating at peak levels by assisting with opening and closing lists
  • Assisted customers with obtaining best possible prices by advising on coupons, promotions, and price-matching guarantees
  • Kept ample carts and baskets ready for customers through regular collection of discarded pieces
  • Boosted customer retention by explaining and enrolling into loyalty and rewards programs.

Children's Party Host

Windsor Tenpin Bowling
08.2002 - 04.2004
  • Maintained clean, safe, and presentable party rooms with diligent attention to spills, trash, and used dishes
  • Met unique party needs with creativity and dedication to customer satisfaction
  • Handled every aspect of guests' special events, including coordinating food, drinks, and entertainment
  • Anticipated needs of attendees, minimizing wait times and smoothly handling conflicts
  • Kept to tight schedules by managing room preparation and break down for each party
  • Protected facility and furnishings from damage, monitoring guest activities and working with management to handle any problematic behaviour
  • Followed strict security protocols for minor children to avoid accidents, falls, and injuries
  • Improved customer satisfaction by providing information about facilities and entertainment operations
  • Processed payments and maintained detailed attendance and sales records.

Education

HSC -

Windsor High School
Windsor, NSW
12.2007

Horse Industries -

Richmond Tafe
Richmond, NSW
12.2007

Primary Industries -

Richmond Tafe
Richmond, NSW
12.2007

Skills

  • Data confidentiality and entry
  • Cash handling accuracy
  • Inventory coordination
  • Sales force tracking
  • Invoicing, payment allocation and refund management
  • Customer service
  • Word processing, excel spreadsheets, adobe PDF and MYOB
  • Customer relations
  • Warranty service and processing
  • Account updating
  • Complaint investigation and handling
  • Product sales
  • Building Relationships
  • Scheduling appointments and time management
  • Project management

Timeline

Administration Receptionist/Accounts Receivable and Billing Clerk

Simmons Glass & Trim
06.2024 - Current

Automotive Service Advisor

Orange Motor Group
07.2023 - 05.2024

Automotive Senior Service Advisor

Bathurst Mazda
02.2022 - 07.2023

Administrative Assistant

Laser Wizard
03.2021 - 02.2022

Administrator

Friends Investments
07.2020 - 03.2021

Administrative Sales Associate

The Good Guys
07.2017 - 07.2020

Manager

Cignall Bathurst
11.2014 - 06.2017

Waitress/Cook

Kc Seafood
04.2011 - 11.2014

Service Cashier

Mcdonalds
09.2009 - 05.2010

Cashier

Mr Whippy
11.2007 - 07.2009

Checkout Cashier

Woolworths
02.2006 - 09.2007

Children's Party Host

Windsor Tenpin Bowling
08.2002 - 04.2004

HSC -

Windsor High School

Horse Industries -

Richmond Tafe

Primary Industries -

Richmond Tafe

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Rhiannon Chiles