Rhiannon Fairman
Melton,VIC
Summary
Experienced person seeking a dynamic organization to maximize productivity and achieve organizational goals. Skilled in time management, quality control, and discipline. Committed to expanding current skill set and exploring new areas of administration. Recognized for exceptional customer relations, work ethic and eagerness to learn. Thrives in both autonomous and team-oriented settings.
Overview
18
18
years of professional experience
Work History
Administrative Assistant
Collins & Co Accounts
03.2021 - Current
- Contacting clients to follow-up documents & payments
- Liaisons with ATO to arrange payment plans & remissions. Client reports & tax return lodgements.
- Processing payments, billing, debtor reports, raising invoices.
- Maintain confidentiality of sensitive information.
- Delivered excellent customer service through prompt responses to client inquiries and building strong relationships.
- Accurate record-keeping with diligent data entry for vital company information.
- Archiving outdated records as necessary for efficient retrieval when needed.
- Office supply inventory, proactively ordering necessary items before depletion.
- Assisted in onboarding new employees, providing training.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Interacted with vendors, contractors and professional services.
- Volunteered to help with special projects of varying degrees of complexity.
- Facilitated timely delivery of special projects to meet deadlines.
Reception/Administrative Assistant/Brief Clerk
Meldrum Hyland
04.2017 - 03.2020
- Reception/switchboard, arrangement of catering & couriers
- Processing & distribution of sensitive & confidential law documents
- Banking, printing, scanning, emailing and liaising with clients, Lawyers and Barristers
- Keeping the office and kitchen areas in a clean and tidy manner
- Assisted with onboarding of new employees.
- Processed incoming and outgoing mail and packages according to established procedures.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Promptly received and forwarded incoming communications, such as phone calls, emails, and letters, to appropriate staff.
- Streamlined document retrieval, meticulously filing documents both physically and electronically.
Mail / Switchboard / Admin Clerk
Foley's List Pty Ltd
01.2010 - 03.2017
- Company Overview: www.foleys.com.au
- Processing & distribution off all incoming & outgoing briefs
- Liaising with Court officials, Prisons, Barristers & Lawyers on a daily basis
- Handling sensitive & confidential documents & cash/cheques
- Reception, switchboard, arrangement of catering & courier bookings
- As well as printing, scanning, emailing and other general admin duties
- Managed incoming correspondence to ensure timely responses and follow-ups.
- Provided clerical support for seamless office operations.
- Processed data entry tasks to ensure records accuracy.
- Responded to inquiries to maintain high levels of customer service.
- Supported team efforts with timely and accurate document management.
- Safeguarded sensitive information by maintaining strict confidentiality protocols when handling personnel files or company documentation.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Balanced multiple roles to accomplish diverse tasks and make larger impact to organization.
- Managed daily mail distribution for both internal employees and external customers or clients.
- Enhanced office productivity by managing incoming calls, emails, and appointments for staff members.
- Boosted department efficiency with timely completion of assigned tasks.
- Maintained confidentiality of sensitive information, adhered to data protection protocols diligently.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Office Administrative Assistant
Wellcom
01.2007 - 01.2010
- All reception duties for Digital House & Promotem
- Digital House Administrator/Receptionist Dispatch reconciliation at end of month, mail, client invoicing for sales reps, accounts payable & receivable in MYOB
- As well as general office duties, petty cash & banking
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
Education
VCE
Kuranjang Secondary
Cert 2 Hospitality
William Angliss Institute of TAFE
Melbourne, VICFirst AID Certificate -
St John Ambulance
07-2022
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Workflow optimization
- Confidential document control
- Client relations
- Multi-line telephone systems
Timeline
Administrative Assistant
Collins & Co Accounts
03.2021 - Current
Reception/Administrative Assistant/Brief Clerk
Meldrum Hyland
04.2017 - 03.2020
Mail / Switchboard / Admin Clerk
Foley's List Pty Ltd
01.2010 - 03.2017
Office Administrative Assistant
Wellcom
01.2007 - 01.2010
VCE
Kuranjang Secondary
Cert 2 Hospitality
William Angliss Institute of TAFE
First AID Certificate -
St John Ambulance
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