Rhiannon Floyd
Upper Coomera,QLD
Summary
A caring, qualified veterinary nurse with 5+ years experience. Looking to continue building knowledge and skill set while utilising skills achieved working in an industry where attention to detail, hard work, great customer service and happy animals are essential.
Overview
19
19
years of professional experience
Work History
Locum Veterinary Nurse
Greencross Vets
09.2022 - Current
Veterinary Nurse
Greencross Vets Five Dock
08.2017 - 07.2022
- Reception duties: providing knowledgeable information and advice as well as exceptional customer service in person, over the phone or via email, triaging, scheduling, ensuring medical records are accurate and up to date
- Nurse consults: team based consulting, writing accurate medical notes, surgery admittance, post operative checks, educating clients, collecting any samples the vet may require for the consult (urine, bloods, ear swab), clipping nails, anal gland expressions and administering injections
- Improving patient care by providing compassionate nursing support and assistance during examinations, surgeries, and treatments
- Observing and recording vital signs
- Surgery and procedure set up: getting all necessary equipment and instrument tested and ready, drawing up pre-medications, other medications needed during surgery and anaesthetic agents to be used
- Inducing, tubing, monitoring anesthetics for a variety of breeds, ages and conditions
- Pre- operative care: general checks, collecting any samples needed such as blood, catheter placement
- Post- operative care: anaesthetic recovery, ensuring patients are happy, comfortable and eating, continuing to monitor the patient until discharge, giving any required medication, provided clear instructions to the client of whats required after the their clinic visit i.e medication needed at home, follow up appointments
- Dentistry: Dental x-rays, scaling and polishing animals teeth
- Management duties: ordering for the clinic, setting budgets, stocktake, servicing equipment, meeting with representatives, implementing new protocols and training staff members
- Maintaining a high standard of cleanliness throughout the clinic, when cleaning instruments and equipment used in accordance with cleaning requirements
Trainee Veterinary Nurse
Happy Tails Veterinary Clinic
12.2015 - 2017
- Reception duties
- Observing nursing duties, building knowledge and skill set
- Animal attending duties in the cattery and hospital
- Cleaning duties
Animal Care Attendant
All Natural Vet Care Clinic
03.2014 - 11.2015
- Feeding, medicating, cleaning and excercising animals
- Reception duties such as filing and distributing online purchases
- Setting up and assisting with acupuncture sessions
Customer Service Team Member
Coles Supermarket
04.2014 - 06.2015
- Exceptional customer service
- Cash Management and handling
Retail Sales Associate
Dotti
01.2013 - 08.2014
- Exceptional customer service
- Cash management and handling
- Maintaining stock levels and inventory
Store Manager
Subway
10.2009 - 11.2013
- Exceptional customer service
- Training and developing new and current staff members
- Cash management and handling
- Dealing with customer complaint
- Food preparation standards and monitoring food safety
- Rostering and coordinating with staff
Basketball Referee
Basketball Association
05.2005 - 11.2008
- Accurately enforcing basketball rules and regulations to ensure the game is fair
- Ensuring player safety by closely monitoring on-court actions and addressing any violations promptly
- Contributing to a positive game environment by maintaining a professional demeanor and interacting respectfully with players, coaches, and spectators
Education
Some College (No Degree) - Certificate IV in Veterinary Nurses
Open Colleges
2018
Bachelor of Animal Science -
University of Western Sydney
2014
Certificate III in Retail
Benchmark College
2013
St Marys Senior High School
2008
Some College (No Degree) - Basketball Referee
Basketball Association
2005
Timeline
Locum Veterinary Nurse
Greencross Vets
09.2022 - Current
Veterinary Nurse
Greencross Vets Five Dock
08.2017 - 07.2022
Trainee Veterinary Nurse
Happy Tails Veterinary Clinic
12.2015 - 2017
Customer Service Team Member
Coles Supermarket
04.2014 - 06.2015
Animal Care Attendant
All Natural Vet Care Clinic
03.2014 - 11.2015
Retail Sales Associate
Dotti
01.2013 - 08.2014
Store Manager
Subway
10.2009 - 11.2013
Basketball Referee
Basketball Association
05.2005 - 11.2008
Some College (No Degree) - Certificate IV in Veterinary Nurses
Open Colleges
Bachelor of Animal Science -
University of Western Sydney
Certificate III in Retail
Benchmark College
St Marys Senior High School
Some College (No Degree) - Basketball Referee
Basketball Association
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