Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhiannon Frankel

Vista,SA

Summary

Office Administrator with extensive experience in providing administrative support to South Australian Police departments, with a proven ability to manage administrative tasks efficiently and effectively.

I am focused on securing a new, rewarding position within a successful company where I can contribute my current knowledge and skill base and expand my professional expertise and capabilities.

Overview

23
23
years of professional experience

Work History

Administrative Coordinator

South Australia Police
Adelaide, SA
03.2013 - Current
  • Provide a professional, highly confidential administrative support service for the six sections of the Investigation Support Branch; Telecommunications Interception Section, Operations Admin Section, Witness & Covert Support Section, Surveillance Section, Technical Support Section and Covert Investigation Section.
  • Provide administrative support to the Officer in Charge and Operations Inspector, ISB.
  • Coordinate Branch Periodic Inspection Audits and Workplace Inspections.
  • Create Excel spreadsheets to maintain accurate records and filing systems for documentation.
  • Records Management / Archiving
  • Invoice processing and purchase orders via Basware.
  • Processing and reconciliation for ISB corporate credit card holders on ANZ Expense Manager.
  • Local & Monitored Asset Management / IS&T Audits
  • Monitor office supplies and inventory and order replacements as needed.
  • Creation & maintenance of Branch Intranet pages
  • Monitor email accounts regularly and respond appropriately within established timeframes.
  • Develop and maintain filing systems for confidential documents, correspondence, and reports.
  • Ensure compliance with all organisational policies and procedures relating to administrative operations.
  • Assist in downloading monthly expense reports.
  • Coordinate travel arrangements, including flights, hotels, car rental reservations and cab charge e-tickets.
  • Maintain HR records on Chris21 for ISB personnel including Restricted Members.
  • Grant access to ISB areas for Members via Gallagher Command Centre including auditing of system to maintain high level of security.
  • Prepare and distribute agendas, minutes, presentations and other related materials for meetings and undertake Minute Taking.
  • Manage calendars and schedule appointments as required.
  • Answer internal and external telephone calls and email enquiries, directing to appropriate personnel.
  • Manage incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
  • Schedule services and order toners etc. to keep printers and photocopiers functioning.
  • Maintain accurate records and files to support operational efficiency.
  • Maintain training records for ISB personnel.
  • Management of personnel movements, secondments and higher duties.
  • Create and update Administration policies and procedures.
  • Raise and manage maintenance jobs / attending contractors.
  • Fleet Management
  • Greet visitors warmly upon arrival at office reception area.

Office Administrator

SA Police - Community Relations Section
Adelaide, SA
01.2013 - 03.2025
  • Managed daily administrative tasks for the Community Relations Section for community engagement intiatives including Neighbouhood Watch, Blue Light and Volunteer Coordination Sections.

Office Administrator

SA Police - State Crime Prevention Branch
Adelaide, SA
01.2012 - 01.2013
  • Managed daily adminitrative tasks for the State Crime Prevention Branch.
  • Delegated tasks to Administrative Support Officers.

Adminstrative Support Officer

SA Police - State Crime Prevention Branch
Adelaide, SA
05.2009 - 01.2012
  • Managed daily adminitrative tasks within State Crime Prevention Branch.

Administration Clerk

SA Police - State Crime Prevention Branch
Adelaide, SA
09.2008 - 05.2009
  • Managed daily administrative tasks within the State Crime Prevention Branch.

Records Release Clerk

SA Police - Records Release Unit
Adelaide, SA
07.2008 - 09.2008
  • Criminal Injury Compensation claim management.
  • Liaison with the Crown Solicitor's Office.

Records Response Clerk

SA Police - Records Response Unit
Adelaide, SA
08.2007 - 07.2008
  • Provide operational support via the Government Radio Network (GRN) to frontline police officers.
  • Conduct local and interstate history, licence and registration checks
  • Provide local and interstate operational police with support and information.
  • Update SAPOL vehicle system (VLS) with details of stolen, recovered, abandoned, impounded and repossessed vehicles. As well as lost/stolen plates and suspect person's/ suspect vehicles.
  • Advise owners of vehicle recovery details.
  • Conduct Pre-employment integrity checks.
  • Data entry of Jury Lists, court outcomes, Alzheimer's safe return ancillaries and deceased persons onto PIMS.

Self-Employment & Hospitality

Self - Employed / Gumeracha Hotel & Gumeracha Takeaway Shop
Gumeracha, SA
04.2002 - 08.2007
  • Managed my own cleaning business.
  • Waitress at Gumeracha Hotel
  • Gumeracha Takeaway Shop

Education

High School Diploma -

Birdwood High School
Birdwood, SA
11-2005

Skills

  • Office management
  • Invoice processing / Purchase Orders
  • Calendar Management
  • Credit Card reconciliation
  • Record keeping / Data Entry
  • Budget tracking
  • Asset Management
  • Audit Coordination
  • Microsoft Office Suite
  • Meeting coordination / Minute Taking
  • Transcribing
  • Document preparation
  • Customer service
  • Time management
  • Effective communication
  • Problem solving
  • Task prioritization
  • Flexible and adaptable
  • Friendly & professional manner
  • Ability to manage conflicting priorities

Timeline

Administrative Coordinator

South Australia Police
03.2013 - Current

Office Administrator

SA Police - Community Relations Section
01.2013 - 03.2025

Office Administrator

SA Police - State Crime Prevention Branch
01.2012 - 01.2013

Adminstrative Support Officer

SA Police - State Crime Prevention Branch
05.2009 - 01.2012

Administration Clerk

SA Police - State Crime Prevention Branch
09.2008 - 05.2009

Records Release Clerk

SA Police - Records Release Unit
07.2008 - 09.2008

Records Response Clerk

SA Police - Records Response Unit
08.2007 - 07.2008

Self-Employment & Hospitality

Self - Employed / Gumeracha Hotel & Gumeracha Takeaway Shop
04.2002 - 08.2007

High School Diploma -

Birdwood High School

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Rhiannon Frankel