Summary
Overview
Work History
Skills
Certification
Timeline
Generic

Rhiannon Friday

Palm Island,QLD

Summary

Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life. Compassionate Case Manager experienced in many environments. Hardworking and dedicated to achieving desired case outcomes. Offers excellent problem-solving, conflict resolution and communication abilities. Knowledgeable Case Manager experienced in coordinating care for individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Case Manager position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Case Manager

Rainbow Gateway LTD
10.2019 - Current
  • Developed and implemented comprehensive case management plans to address client needs and goals.
  • Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
  • Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
  • Partnered with local organizations to expand access to social and community services.
  • Participated in community events to promote services and engage with public.
  • Established and maintained relationships with key stakeholders.
  • Developed and implemented training programs.

Residential Support Worker

Palm Island Community Company
08.2011 - 03.2016
  • Conducted resident checks during day and overnight hours on regular schedule to check health and safety status.
  • Supervised child/children within facility and on community outings.
  • Monitored client medications and adherence to individual treatment plans.
  • Provided counselings and crisis intervention services.
  • Helped build important life skills such as cooking and cleaning.
  • Assisted residents with basic activities of daily living.
  • Determined specific needs and provided most appropriate level of services for patient well-being.
  • Scheduled and accompanied clients to medical appointments.
  • Planned, prepared, and served meals and snacks according to prescribed diets.
  • Remained alert to problems or health issues of clients and competently responded.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Reported changes in resident condition and health to resident care manager.
  • Used Word and Excel to record care, condition, progress and concerns of child/children.

Teacher Aide

Bwgcolman Community School
02.2003 - 12.2010
  • Assisted teachers with supervision and care of group of children.
  • Maintained safety and security by overseeing students in recess environments.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Supported student learning objectives through personalized and small group assistance.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Supported classroom activities, tutoring, and reviewing work.
  • Supervised students on field trips for safety and proper behavior in public settings.
  • Completed daily reports on attendance and disciplinary performance.
  • Graded assignments and reported individual progress to teacher.
  • Supported classroom maintenance and upkeep, organizing books and materials.
  • Assisted in maintaining engaging and respectful educational environment by promoting discipline and cooperation.
  • Facilitated activities in small groups to reinforce concepts taught by class teacher.
  • Tutored struggling students individually and in small groups to reinforce learning concepts.
  • Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.
  • Supported planning and preparation for culturally-diverse class sessions.
  • Provided instructional support to students unable to attend regular classes.
  • Distributed learning materials such as worksheets, textbooks and group assignments.
  • Presented wide range of information to students using hands-on instructional techniques for effective comprehension.

Skills

  • Data Entry and Analysis
  • Team Meetings
  • Case Notes
  • Case Planning and Management
  • Standards Administration
  • Staff Training
  • MS Office

Certification

  • White Card
  • Working with children blue card
  • CPR First Aide - current to 2024
  • Open Drivers Licence

Timeline

Case Manager

Rainbow Gateway LTD
10.2019 - Current

Residential Support Worker

Palm Island Community Company
08.2011 - 03.2016

Teacher Aide

Bwgcolman Community School
02.2003 - 12.2010
  • White Card
  • Working with children blue card
  • CPR First Aide - current to 2024
  • Open Drivers Licence

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Rhiannon Friday