Rhiannon Gray
Customer Service Expert & Beauty Therapist
Summary
Proven leader and adept beauty therapist with a track record of enhancing customer satisfaction and fostering repeat clientele at Bodhi Skin & Body. Skilled in customer service and attention to detail, I've successfully managed Rheemarkable Beauty, driving brand growth through strategic social media campaigns and personalized service, significantly improving client retention and team performance.
Overview
13
13
years of professional experience
Work History
Small Business Owner
Rheemarkable Beauty
02.2022 - Current
- Managed daily operations for a successful small business, ensuring efficient processes and quality services.
- Promoted business via social media to generate leads and maximize brand identity.
- Advertised products and services online, social media and through traditional campaigns to target ideal consumers.
- Established a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
Beauty Therapist
Bodhi Skin & Body
11.2021 - Current
- Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
- Demonstrated proficiency in various massage techniques.
- Performed a variety of beauty treatments, including facials, massages, and waxing.
- Enhanced client relationships through excellent customer service and effective communication skills.
- Collaborated with colleagues to create a welcoming atmosphere that encouraged repeat clientele.
- Mentored junior therapists by sharing knowledge about advanced techniques, enhancing team performance as a whole.
Deli Assistant and Customer Service Attendant
Woolworths Group
02.2011 - 05.2021
- Assisted in maintaining a clean and organized workspace, ensuring compliance with health regulations.
- Carefully prepared orders by slicing, weighing, and packaging cheeses and meats and accurately calculated prices.
- Utilized safe food handling techniques when preparing, storing, and displaying products to reduce waste and minimize risk of contamination.
- Enhanced customer satisfaction by providing efficient and friendly service at the deli counter.
- Demonstrated product knowledge to assist customers in making informed choices, resulting in higher sales.
Education
Certificate IV - Beauty Therapy
TAFE WA
Joondalup, WA 04.2001 -
Skills
Customer Service
Attention to Detail
Teamwork and Collaboration
Decision-Making
Problem-solving abilities
Timeline
Small Business Owner
Rheemarkable Beauty
02.2022 - Current
Beauty Therapist
Bodhi Skin & Body
11.2021 - Current
Deli Assistant and Customer Service Attendant
Woolworths Group
02.2011 - 05.2021
Certificate IV - Beauty Therapy
TAFE WA
04.2001 -
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