Summary
Overview
Work History
Education
Skills
Timeline
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Rhiannon Green

Black Rock,VIC

Summary

Compassionate individual with a strong dedication to assisting others in need of mental health care. Proficient in accommodating customer centred service and evidence-based interventions. Possesses a deep understanding of psychosocial sciences with an ability to empathetically utilise such knowledge to assist individuals in implementing behavioural plans for managing mental health challenges.

Overview

8
8
years of professional experience

Work History

Legacy Hospitality

Tommy Collins Catering
10.2020 - Current
  • Provided friendly, courteous service to create memorable moments for guests of large capacity
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Loaded and unloaded tableware, catering supplies and meals to and from catering vehicles to comply with catering logistics. Arranged linens and table settings according to seating plan and event theme.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Maintained flexible work schedule to meet event needs.
  • Loaded and unloaded delivery van carefully to maximise efficiency as well as given responsibility to drive large vehicles between locations.
  • Maintained tidy and organised dining room, kitchen and serving stations to comply with cleanliness standards.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Documented ingredients and quantity of catering supplies to maintain accurate inventory.
  • Stored clean chafing dishes, tableware and platters after catering events to safeguard items and maintain consistent inventory.
  • Worked with catering staff to establish timely preparation and delivery of food and beverage orders.

Legacy Hospitality

The Hamptons Bakery Cafe
10.2019 - Current
  • Trained and supervised up and coming staff to provide highest level of customer service to large service venues.
  • Tracked customer satisfaction to recognise trends and create action plans for improving guest services.
  • Prepared and presented management with detailed reports on customer satisfaction and hospitality services to aid in decision making.
  • Planned, organized and managed events, following client specifications to enhance satisfaction.
  • Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.
  • Established and maintained relationships with key customers to promote satisfaction and loyalty.
  • Trained new personnel regarding company operations, policies and services.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

Private Nanny

Personal Service
04.2015 - Current
  • Prepared healthy, age-appropriate snacks and meals.
  • Monitored schedules to maintain sleeping, eating, and school schedules for children.
  • Built positive and nurturing environments to support child social and emotional growth.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Played games, worked on puzzles, and read books to young children.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Balanced playtime and limited screen time to support development of fine motor, gross motor, and cognitive skills.
  • Facilitated relationships with children and parents by developing caring and structured home environments.
  • Assisted children with homework assignments and special projects across different subjects.
  • Communicated with children at age-appropriate levels to encourage understanding and foster relationships.
  • Organized activities that enhanced children's physical, emotional and social well-being.
  • Encouraged children to be understanding and patient with others.
  • Engaged with children on individual basis to build positive relationships.
  • Assisted with light housekeeping duties as well as running errands.

Hospitality

Otto Eppicurian
05.2018 - 09.2019
  • Trained with senior management responsibilities and supervised new staff to provide highest level of customer service.
  • Stayed up-to-date with industry regulations and standards to offer compliant hospitality services.
  • Collaborated with various team members to meet guests' requests.
  • Developed and executed strategies to improve customer experience in hospitality settings.
  • Enforced provision of services in line with company standards.
  • Sought and analyzed customer feedback to identify areas for improvement.
  • Established and maintained relationships with key customers to promote satisfaction and loyalty.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Sought ways to improve processes and services provided.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Cross-trained and provided backup support for organizational leadership.
  • Responded proactively and positively to rapid change.

Restaurant Server

Bluff Road Italian
02.2016 - 04.2018
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Stayed up-to-date on menu changes to help customers make food choices.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

References

Available On Request

Education

Bachelor of Science - Psychology

Deakin University
Melbourne, VIC
06.2023

High School Diploma -

Mentone Girls Grammar
Melbourne, VIC
11.2017

Skills

  • Highly effective attention to detail
  • Exceptional communication skills and empathetic based communicative delivery always prioritised
  • Proficient use in Microsoft, Excel, Word, Power-point, Outlook and Publisher
  • Highly adaptable and motivated
  • Extensive experience working both individually and within large scale team environment

Timeline

Legacy Hospitality

Tommy Collins Catering
10.2020 - Current

Legacy Hospitality

The Hamptons Bakery Cafe
10.2019 - Current

Hospitality

Otto Eppicurian
05.2018 - 09.2019

Restaurant Server

Bluff Road Italian
02.2016 - 04.2018

Private Nanny

Personal Service
04.2015 - Current

References

Available On Request

Bachelor of Science - Psychology

Deakin University

High School Diploma -

Mentone Girls Grammar

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Rhiannon Green