Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Rhiannon Harrison

Paddington,QLD

Summary

I am a dedicated and people-focused professional with over 15 years experiance in the Hairdressing industry and seven years of experience successfully running my own hairdressing business. Throughout my career, I have built a loyal client base by delivering exceptional service, creating meaningful relationships, and maintaining high standards of professionalism. Managing my own business has strengthened my skills in communication, organisation, problem-solving, time management, and customer care while demonstrating my ability to work independently and adapt to a fast-paced environment.

In addition to my experience as a self-employed hairdresser, I have worked in customer service within an airport environment, where I developed the ability to remain calm under pressure, provide outstanding customer experiences and assist people from diverse backgrounds.

I have also been passionate about giving back to the community through volunteering with organisations including House with No Steps, Life Without Barriers, My High Schools Disability Unit and Ronald McDonald House/ and the Children’s Hospital inpatient rooms. These experiences have enhanced my empathy, compassion, and ability to support individuals and families during challenging times.

My leadership experience as a team manager has enabled me to motivate and support others, foster positive team cultures, and ensure high levels of performance and customer satisfaction.

I take pride in my strong work ethic, positive attitude, and genuine passion for helping people, and I am always eager to embrace new opportunities where I can continue to grow professionally while making a meaningful contribution.

Overview

15
15
years of professional experience

Work History

Hairstylist/Manager

Stefan Hair Fashion
Toowong , QLD
06.2024 - Current
  • Consulted with clients to determine desired styles and trends for optimal results.
  • Maintained a clean and organized workstation to ensure a welcoming environment.
  • Provided personalized hairstyling services for diverse clientele at upscale salon.
  • Managed team operations and coordinated daily activities for improved efficiency.
  • Developed and implemented strategic plans to enhance service delivery standards.
  • Oversaw project timelines and ensured alignment with organizational goals and objectives.
  • Analyzed workflow processes to identify areas for improvement and optimization.
  • Provided crisis intervention services to clients experiencing acute mental health issues.
  • Referred individuals to outside resources and services for additional support.
  • Supervised front-end of salon, booked appointments, inventoried sales area and coordinated employee schedules to maximise operations.
  • Participated in team discussions regarding marketing strategies for the salon.
  • Led daily salon operations to ensure smooth service delivery.
  • Trained and mentored junior stylists on techniques and customer service.

Check-in Agent

Swissport
11.2023 - 07.2024
  • Maintained a high level of professionalism and attention to detail during all ground crew activities, ensuring adherence to regulatory standards and guidelines.
  • Enhanced ground crew efficiency by implementing streamlined communication protocols between team members.
  • Enhanced overall airport performance by actively engaging in continuous improvement initiatives and participating in relevant industry conferences or workshops.

Hairstylist

Self Employed
02.2017 - 11.2023
  • Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
  • Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
  • Processed payments, entering sales in register for prompt customer service.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
  • Resolved guest complaints about service or style.
  • Organized sales area and work station to showcase products and boost sales.
  • Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.
  • Referred individuals to outside resources and services for additional support.

Hairdresser

Jodi Frizzle
04.2011 - 01.2016
  • Managed appointment scheduling to optimize workflow and reduce wait times.
  • Maintained cleanliness of salon equipment, tools and work areas.
  • Developed relationships with regular clients by providing excellent customer service.
  • Backed up reception desk by answering phones, scheduling appointments, and processing payments.
  • Followed safety protocols when handling chemicals or sharp instruments like scissors or razors.
  • Maintained accurate and confidential client records in compliance with regulations.
  • Referred individuals to outside resources and services for additional support.
  • Listened to personal stories, asked probing questions and offered knowledgeable advice for different situations.

Education

Certificate III Community Service

Celtic Training - Ongoing.
Brisbane
01-2026

Certificate III - Hairstyling

Tafe

Skills

  • Airline Reservation Systems
  • Passenger Assistance
  • Airport Security Regulations
  • Professional Appearance
  • Customer Service
  • Team Collaboration
  • Creative Thinking
  • Flexible Schedule
  • Disability Awareness
  • Mobility support
  • Good with people
  • Customer service
  • Appointment scheduling
  • Workflow optimization
  • Strategic planning
  • Active listening
  • Emotional intelligence

Accomplishments

  • Volunteered with 3 organisations
    Ronald McDonald House/ In Paitant Day Room For Parents.
    Life Without Barriers
    House with no steps

Timeline

Hairstylist/Manager

Stefan Hair Fashion
06.2024 - Current

Check-in Agent

Swissport
11.2023 - 07.2024

Hairstylist

Self Employed
02.2017 - 11.2023

Hairdresser

Jodi Frizzle
04.2011 - 01.2016

Certificate III - Hairstyling

Tafe

Certificate III Community Service

Celtic Training - Ongoing.
Rhiannon Harrison