Rhiannon Head
Albury,NSW
Summary
I am a young and driven individual with proven time management and collaboration skills developed from sporting and volunteer engagements. I understand the importance of working as part of a team. I am a driven employee looking for employment in a position that requires an enthusiastic employee. I am a customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. I am skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand, highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Escape room
Albury
01.2024 - Current
- Answering phone calls and emails, respectfully and in a time-sensitive manner.
- Able to take payments in person and over the phone with customers' consent.
- Let customers know our policies, and where to find certain things on our website for future use.
- Able to get customers excited and happy about new experiences.
- Able to help customers find the right fit for them within the rooms.
- Let customers know about new rooms coming, and other escape rooms within the area that they might wish to try.
- Let customers know about the pricing, and when we are open.
- Able to work within a team, as well as able to stay on task by myself.
- Help customers with any needs they might have, or any questions they need to know about.
- I keep the foyer clean at all times to make sure customers have a good first impression of our escape rooms.
- I also clean the rooms thoroughly and replace all hints and clues in their places to ensure a good experience for the next guest.
Oporto
Wodonga
08.2024 - 11.2024
- Managed a crew of 4 to 6 people each night.
- Worked to make sure the store was at an appropriate standard to be opened in the morning.
- Checking temperatures each night, regularly, on food items.
- I was able to keep the crew on task.
- Kept up to date with out-of-date products.
- Made sure promotions of the month were being advertised to customers properly and regularly.
- Taught trainees the correct way to follow WHS procedures and store procedures set by our franchise partner.
- I got the staff to hit weekly goals, set by our manager.
FOH Team Member
KFC
Lavington
03.2020 - 08.2024
- Ensured compliance with health and safety regulations within the front-of-house area.
- Maintained clean and orderly appearance throughout kitchen and dining area.
- Trained new front-of-house staff on policies, procedures, and customer service standards.
- Monitored dining area to ensure optimal guest satisfaction and address any needs or concerns.
- Prepared workstations with ingredients and tools to increase efficiency.
- Handled customer complaints in a professional manner while providing solutions in order to maintain customer satisfaction levels.
- Demonstrated knowledge of menu items in order to assist customers with their selections.
- I explained the menu items and took orders.
- Provided excellent customer service by ensuring orders were accurate and delivered in a timely manner.
- Ensured compliance with health and safety regulations at all times.
- Replenished supplies and organized food preparation stations to maximize productivity.
Target
Albury
11.2021 - 12.2023
- I worked diligently within a team to make sure that the store was always presentable.
- Followed WHS standards when carrying out cleaning duties.
- Helped customers with a bright, happy attitude whenever they needed.
- I greeted customers regularly, whether at the front of the store or while they were shopping in my section.
- Returned clothes from the dressing room to their original place on the rack.
- Promoted when sales would occur.
Education
Cert 2 - Animal care
Tafe NSW
Albury, NSW12-2024
HSC certificate -
Albury Highschool
Albury, NSW01.2022
Skills
- PPE use
- Leadership
- Good Telephone Etiquette
- Problem resolution
- Calm under pressure
- Organizational skills
- Teamwork and collaboration
- Multitasking
- Critical thinking
- Cash handling
- Time management skills
- Proficient skills with Microsoft office programs
Volunteer Experience
- Chrysler's on the Murray, Helped my local scouting group raise money by cooking and serving.
- Caravan, Cooked food for care-van every week at Albury High School.
References
- Corrina Klingsporn, Former Store Manager KFC, 0490933435
- Tracey Lee, Teacher at Albury High School, 042829818
- Clayton Woods, Owner of Escape room Albury, 0438697975
Affiliations
- Karate instructor. I take a group of 20 juniors through basic patterns and give positive encouragement for them to keep learning and growing, as well as working one on one with adults through patterns which are procedures.
- I also enjoy swimming laps in my free time as a way for fun and fitness.
Timeline
Oporto
08.2024 - 11.2024
Escape room
01.2024 - Current
Target
11.2021 - 12.2023
FOH Team Member
KFC
03.2020 - 08.2024
Cert 2 - Animal care
Tafe NSW
HSC certificate -
Albury Highschool
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