Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Work Availability
Work Preference
Timeline
Hi, I’m

Rhiannon Hicks

Lake Heights,NSW
Rhiannon Hicks

Summary

Accomplished professional with a proven track record in operations management and client communication, notably at Gibbs Family Removals.


Skilled in legal document preparation and strategic planning, I excel in optimizing workflows and enhancing customer satisfaction. My expertise in contract management and partnership development has driven significant business growth.


Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous rooms and floors, adhering to the strict workplace safety guidelines under working in the health industry. Ability to work independently with no supervision and relative ease.


Able to communicate clearly and adapt to the sensitive needs of patients / residence in a care facility.

Overview

18
years of professional experience
1
Certification

Work History

Catering Industries

Cleaner - Warrigal Care Aged Care Facility
12.2023 - 05.2024

Job overview

  • Emptied trashcans and transported waste to collection areas.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Organized and used industrial cleaning products following strict safety procedures.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Removed trash, debris and other waste materials from premises.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.

Active Property Conveyancing

Licensed Conveyancer
07.2023 - 12.2023

Job overview

  • Prepared and filed pleadings, motions and other legal documents in court proceedings.
  • Negotiated settlements with opposing counsel.
  • Communicated with clients and collected information to research cases and prepare settlement offers.
  • Minimized risk exposure through careful advice on business operations and strategic plans.
  • Created and finalized contracts and other legal documents for clients.
  • Conducted settlement negotiations and property cases.
  • Analyzed legal documents and identified pertinent issues for clients.
  • Reviewed and analyzed pertinent state and federal laws and legal precedents.
  • Liaised with various professional departments to negotiate and settle the transaction efficiently.
  • Reviewed various Contracts, advised clients and prepared all necessary documents and procedures to finalise clients instructions.

Gibbs Family Removals

Director /Company Secretary
01.2019 - 11.2023

Job overview

  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Spearheaded innovative approaches to resource allocation and strategic planning.
  • Evaluated scripts to identify creative strategies and resource needs.
  • Selected favorable filming locations and attained required permits to support shoot schedule.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Monitored and coordinated workflows to optimize resources.
  • Arranged items at destination according to customer requests and instructions.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Accomplished multiple tasks within established timeframes.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Handled complaints and questions, and re-directed calls to other team members.
  • Answered incoming calls, directing clients to individuals addressing specific needs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Took delivery of packages and documents, applying appropriate internal policies relating to chain of possession.
  • Calculated payroll deductions by accurately using [software] and processed payroll to meet preset requirements.
  • Verified and submitted timekeeping information for accurate and efficient payroll processing.
  • Managed payroll data entry and processing for [Number] employees to comply with predetermined company guidelines.
  • Provided accurate estimates by defining scope, timelines, potential setbacks, and limitations.
  • Prepared estimates used by management for purposes such as planning, organizing, and scheduling work.

Auslex Law Group

Conveyancer
07.2020 - 06.2023

Job overview

  • Prepared and filed pleadings, motions and other legal documents in court proceedings.
  • Negotiated settlements with opposing counsel.
  • Communicated with clients and collected information to research cases and prepare settlement offers.
  • Minimized risk exposure through careful advice on business operations and strategic plans.
  • Created and finalized contracts and other legal documents for clients.
  • Conducted settlement negotiations and property cases.
  • Analyzed legal documents and identified pertinent issues for clients.
  • Reviewed and analyzed pertinent state and federal laws and legal precedents.
  • Liaised with various professional departments to negotiate and settle the transaction efficiently.
  • Reviewed various Contracts, advised clients and prepared all necessary documents and procedures to finalise clients instructions.

Bryan Leo & Co

Conveyancer
07.2006 - 06.2020

Job overview

  • Prepared and filed pleadings, motions and other legal documents in court proceedings.
  • Negotiated settlements with opposing counsel.
  • Communicated with clients and collected information to research cases and prepare settlement offers.
  • Minimized risk exposure through careful advice on business operations and strategic plans.
  • Initial position was entry level front desk legal receptionist.
  • After successfully completing my Law Degree, my job role was promoted to a higher level of experience and expertise, whereby i was independently drafting and finalising contracts and other legal documents for clients.
  • Conducted settlement negotiations and property cases.
  • Analyzed legal documents and identified pertinent issues for clients.
  • Reviewed and analyzed pertinent state and federal laws and legal precedents.
  • Liaised with various professional departments to negotiate and settle the transaction efficiently.
  • Reviewed various Contracts, advised clients and prepared all necessary documents and procedures to finalise clients instructions.

Education

Southern Cross University
Lismore, NSW

Associate Degree in Law from Conveyancing Major
09.2016

University Overview

TAFE, NSW
Wollongong

Cert III in Individual Support (Ageing And Disability) from Health
08.2024 - Current

University Overview

Skills

  • Waste Management
  • Chemical Handling
  • Laundry
  • Quality Assurance
  • Sanitation Practices
  • Customer Service
  • Hazardous Material Handling
  • Supply Inventory Management
  • Housekeeping
  • Computer skills
  • Communication Skills
  • Interpersonal skills
  • Management skills
  • Problem solving skills
  • Attention to detail
  • Title searches
  • Client Communication
  • Legal Document Preparation
  • Contract Review and Negotiation
  • Legal Interpretation and Adaptation
  • Environmental Compliance
  • Documentation And Reporting
  • Employee Management
  • Partnership Development
  • Contract Management
  • Strategic Planning
  • Operations Management

Accomplishments

Accomplishments
  • Supervised team of 5 staff members.
  • Achieved successful staff training by introducing individual tailored practices and procedures for set tasks.
  • Effectively achieved specialised cleaning services to assist with people with a disability in maintaining a clean and healthy living environment.
  • Held first-point-of-contact for all internal and external communications with executive-level officers.
  • Recognized by customers/clients, and wide range of professional colleagues for expedient and effective service.

Certification

  • Licensed Conveyancer - Active Property Conveyancing, Auslex Law Group, Bryan Leo and Co. - 2006 - 2023
  • Business Director and Secretary - Gibbs Family Removals
  • Partner and Stamping Agent - R and I Inhouse Stamping


Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Part Time

Location Preference

On-SiteRemote

Important To Me

Work-life balanceFlexible work hours

Timeline

TAFE, NSW
Cert III in Individual Support (Ageing And Disability) from Health
08.2024 - Current
Cleaner - Warrigal Care Aged Care Facility
Catering Industries
12.2023 - 05.2024
Licensed Conveyancer
Active Property Conveyancing
07.2023 - 12.2023
Conveyancer
Auslex Law Group
07.2020 - 06.2023
Director /Company Secretary
Gibbs Family Removals
01.2019 - 11.2023
Conveyancer
Bryan Leo & Co
07.2006 - 06.2020
Southern Cross University
Associate Degree in Law from Conveyancing Major
Rhiannon Hicks