Summary
Overview
Work History
Skills
Timeline
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Rhiannon Jennings

Sydney

Summary

Motivated Customer Service Representative with over 7 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals. Personable and professional communicator by understanding customer desires and providing customised solutions to build loyalty.

Overview

9
9
years of professional experience

Work History

Allocation Analyst

TJX Companies
08.2023 - Current
  • Worked closely with buying teams to maximise the product offering to each individual stores customer base.
  • Developed action plans to help minimise overall company risk.
  • Identified key trends in customer purchasing behaviour, to maximise profitability for my business.
  • Consistently analysing my business to ensure right goods to the right stores at the right time.

Customer Experience Specialist

Pet Circle
03.2020 - 08.2023
  • Maintained extensive knowledge of company products to recommend items aligned with customer needs and wants.
  • Resolved customers issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
  • Engaged in up-selling activities to enhance customers experiences and generate revenue.
  • Trained in performing on channels such as phones, online chat and email platforms to deliver outstanding customer service.

Assistant Store Manager

Cotton On Group
12.2015 - 02.2020
  • Maintained positive customer relationships by responding quickly and on the spot to customer service inquiries.
  • Completed opening and closing procedures by myself and recommended changes to enhance efficiency of daily activities.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and work to their best ability.
  • Rotated merchandise and displays to feature new products and promotions.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.

Skills

  • Customer Care
  • Sales and Upselling
  • Brand Experience
  • Intermediate Excel Skills
  • Verbal and written communication
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Team Management Experience
  • Client Rapport-Building

Timeline

Allocation Analyst

TJX Companies
08.2023 - Current

Customer Experience Specialist

Pet Circle
03.2020 - 08.2023

Assistant Store Manager

Cotton On Group
12.2015 - 02.2020

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Rhiannon Jennings