Rhiannon Macnaughtan

• Managed, supported and grew business relationships with existing accounts and developed strategies to increase sales and revenue.
• Developed and implemented comprehensive sales plan to achieve designated group sales objectives consistent with overall company short- and long-term objectives.
• Efficiently resolved sales, service and account issues to maximize customer satisfaction.
• Managed rollout of all new product lines and program updates.
• Improved bottom-line profits by creating new product penetration and retail market opportunities.
• Reached out to customers frequently to check on satisfaction, inquire about needs and propose new offerings.
• Supervised and trained new hires on best practices and proper protocols; updated training materials and sales collateral and decreased process gaps.
• Brought lapsed accounts back to active status and providing additional revenue.
• Tracked sales data to assess trends and make proactive strategy changes.
• Performed projects under-budget and on-time, maximizing efficiencies of campaigns.
• Negotiated prices, terms of sales and service agreements.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty, and enhancing operations.
• Resolved complex problems to positively impact sales and business direction.
• Provided analytical rationale to identify, develop and implement activities within allocated account base.

Achievements

• Expanded product offering and sales in 2022 by 120% and in 2023 by 98%
• Rebuilt relationships with large retailers such as Big W, Aldi, Kmart, 7 Eleven, Officeworks, Coles and Australia Post
• Successfully pitched RFP (request for proposal) to Aldi, Kmart, Officeworks, Coles Express
• Devised marketing strategies with each retailer in accordance with their customer profile
• Oversaw and project managed the rollout of several large scale projects to Kmart, Officeworks, 7 Eleven, Woolworths and Big W
• Leveraged retailers needs to sell profitable solutions

• Initiated and managed complex tour projects involving multiple high-level stakeholders
• Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
• Set, enforced and optimized internal policies to maintain responsiveness to demands.
• Devised processes to boost long-term business success and increase profit levels.
• Partnered with vendors and suppliers to effectively manage and budget.
• Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
• Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
• Directed management meetings to enhance collaboration and maintain culture based on trust and group problem-solving.
• Negotiated price and service with customers and vendors to decrease expenses and increase profit.

• Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
• Resolved customer complaints involving food or beverage quality and service.
• Maintained highest standards for beverage quality and service.
• Responded to customer complaints, addressing concerns and distress with amicable interactions.
• Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
• Selected wine, beer and alcohol products based on customer feedback and local product availability.

• Set up appointments with potential and current customers to promote new products and services.
• Provided administrative support to the Managing Director and CEO with diary management, sales quotes, project workflows and HR duties
• Managed all internal company events and staff loyalty initiatives
• Maintained relationships with clients, suppliers and sales agents across several sites
• Developed and maintained new administrative systems and procedures for internal sales initiatives, including prospective client campaigns, customer satisfaction surveys and CRM management

• Managed all aspects of Hotel Operations, with strong attention to detail and confidence in dealing with a variety of employees and customers
• Lead a team of 50 staff members, developing a strong service culture through training, development and performance plans
• Drove profitability and cost saving through effective management of housekeeping efficiencies, upselling of reservation packages as well as food and beverage stock control
• Worked in partnership with management team to ensure compliance with legislation and governing bodies for the hotel industry