Rhiannon McEnroe
Waterloo,NSW
Summary
Experienced customer care and sales professional with a strong background in customer service, call handling, CRM systems, and complaint resolution. Recognized for clear communication, accurate record-keeping, and providing reliable support in fast-paced, customer-focused environments. Skilled at building strong, trust-based relationships with clients and colleagues by understanding customer needs and delivering tailored solutions. Highly organized, proactive, and detail-oriented, with the ability to manage sales pipelines, competing priorities, and administrative responsibilities effectively.
Overview
10
10
years of professional experience
Work History
Customer Care Representative
Zembl
Sydney
04.2026 - Current
- Handled high volume of customer inquiries each shift, ensuring timely and effective support.
- Resolved customer complaints quickly and professionally.
- Tracked and followed up on customer service tickets to drive resolution and enhance customer satisfaction.
- Maintained accurate customer and system account records to support timely issue resolution.
- Maintained and updated customer records in Zembl CRM, ensuring accurate documentation for issue resolution.
- Supported Zembl customer enquiries through phone, email, and live chat.
Sales Specialist
Doctors' Health Fund
Sydney
04.2025 - 04.2026
- Qualified leads through cold calls, networking, referrals, and marketing outreach to build a robust sales pipeline.
- Handled objections and closed sales, leveraging strong negotiation and communication skills to meet target goals.
- Resolved sales issues by applying in-depth knowledge of service and fund processes, ensuring customer satisfaction.
- Stayed current on industry rules, product details, underwriting standards, and compliance requirements.
- Completed application paperwork accurately and kept legal documents organized.
Sales Coordinator
Ibstock UK
Glasgow
05.2024 - 04.2025
- Coordinated quotations, pricing updates, and order confirmations for customers and distributors.
- Liaised with production, warehouse, and transport teams to support order fulfillment.
- Managed customer orders for Ibstock UK building products through sales systems.
- Updated CRM records and maintained accurate sales documentation for account activity.
- Processed sales reports and monitored order status across internal UK supply channels.
- Prepared monthly reports on sales activities, revenue, expenses, and other key metrics.
Rostering Coordinator
GENU
Melbourne, VIC
05.2023 - 05.2024
- Key point of contact for clients and care workers.
- Maintained daily rosters to ensure timely and adequate client care.
- Monitored schedules to comply with company and legal workload parameters.
- Addressed challenges to enhance client satisfaction and service delivery.
- Supported leadership with administrative tasks to streamline operations.
Sales Advisor/Training Manager
Sky
Glasgow
05.2016 - 10.2022
- Scheduled daily appointments for product demonstrations for prospective business clients.
- Established rapport with customers via phone and email to identify needs and recommend tailored solutions.
- Partnered with store teams to promote Sky products and services.
- Handled customer complaints promptly and professionally.
- Stayed resilient and persistent in a fast-paced, target-driven environment.
- Developed and facilitated onboarding sessions to enhance new hires' understanding of company policies, systems, and role-specific skills.
- Guided new employees to improve performance and boost confidence, contributing to higher retention rates.
- Conducted initial phone and in-person interviews to assess candidate qualifications.
- Supported hiring managers with candidate recommendations and interview feedback.
Education
High School Diploma -
St Ambrose High School
Coatbridge, ScotlandSkills
- Customer service
- Complaint resolution
- Call handling
- CRM systems
- Customer relationship management
- Multitasking and organization
- Task prioritization
- Attention to detail
- Adaptability and flexibility
- Team collaboration
- Verbal communication
- Sales negotiation
Timeline
Customer Care Representative
Zembl
04.2026 - Current
Sales Specialist
Doctors' Health Fund
04.2025 - 04.2026
Sales Coordinator
Ibstock UK
05.2024 - 04.2025
Rostering Coordinator
GENU
05.2023 - 05.2024
Sales Advisor/Training Manager
Sky
05.2016 - 10.2022
High School Diploma -
St Ambrose High School