Rhiannon Morgan
Mount Annan
Summary
Striving to create a positive shopping experience and contribute to a professional and organised workplace. While also being an enthusiastic and reliable team member with a background in providing quality customer service in busy environments. Proactive in upholding store policies and procedures to ensure high standards and smooth operations.
Overview
5
5
years of professional experience
Work History
Customer Service Supervisor
Coles Supermarket
12.2023 - Current
- Supervised customer service team, ensuring high-quality support and adherence to company policies.
- Collaborated with cross-functional teams to streamline operations and improve service delivery.
- Delivered friendly and professional service, ensuring every customer had a positive shopping experience.
- Cross-trained to operate technology to manage and complete customer orders within the online department
Shift Leader
Pizza Bakers / Base and Burger
08.2020 - 12.2024
- Assisted in training new team members
- Supported inventory management by organising stock and maintaining cleanliness.
- Collaborated with the team to improve workflow efficiency during peak hours.
- thrived in a high-pressure environment, handling multiple orders during peak hours.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
Education
Bachelor of Health Science - Health Sciences
Western Sydney University
Campbelltown, NSW12-2027
HSC -
Broughton Anglican College
Menangle, NSW09-2024
Skills
- Problem-solving
- Effective Time Management
- Providing Friendly Customer Service
- Multitasking and organisation
Timeline
Customer Service Supervisor
Coles Supermarket
12.2023 - Current
Shift Leader
Pizza Bakers / Base and Burger
08.2020 - 12.2024
Bachelor of Health Science - Health Sciences
Western Sydney University
HSC -
Broughton Anglican College