Summary
Overview
Work History
Education
Skills
Timeline
Generic

Rhiannon Morgan

Mount Annan

Summary

Striving to create a positive shopping experience and contribute to a professional and organised workplace. While also being an enthusiastic and reliable team member with a background in providing quality customer service in busy environments. Proactive in upholding store policies and procedures to ensure high standards and smooth operations.

Overview

5
5
years of professional experience

Work History

Customer Service Supervisor

Coles Supermarket
12.2023 - Current
  • Supervised customer service team, ensuring high-quality support and adherence to company policies.
  • Collaborated with cross-functional teams to streamline operations and improve service delivery.
  • Delivered friendly and professional service, ensuring every customer had a positive shopping experience.
  • Cross-trained to operate technology to manage and complete customer orders within the online department

Shift Leader

Pizza Bakers / Base and Burger
08.2020 - 12.2024
  • Assisted in training new team members
  • Supported inventory management by organising stock and maintaining cleanliness.
  • Collaborated with the team to improve workflow efficiency during peak hours.
  • thrived in a high-pressure environment, handling multiple orders during peak hours.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.

Education

Bachelor of Health Science - Health Sciences

Western Sydney University
Campbelltown, NSW
12-2027

HSC -

Broughton Anglican College
Menangle, NSW
09-2024

Skills

  • Problem-solving
  • Effective Time Management
  • Providing Friendly Customer Service
  • Multitasking and organisation

Timeline

Customer Service Supervisor

Coles Supermarket
12.2023 - Current

Shift Leader

Pizza Bakers / Base and Burger
08.2020 - 12.2024

Bachelor of Health Science - Health Sciences

Western Sydney University

HSC -

Broughton Anglican College
Rhiannon Morgan