Rhiannon Muir
14/25 Drabble Road, Scarborough Perth,WA
Summary
Energetic and professional Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude. I'm highly skilled in responding to emergency situations and remaining cool under pressure. Dedicated to exceptional customer service.
Overview
13
13
years of professional experience
Work History
Flight Attendant
Network Aviation
Perth, WA
06.2021 - Current
- Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
- Answered passengers' questions and provided solutions to issues arising during flights.
- Drove passenger satisfaction by answering questions and providing solutions to issues arising during flights promptly.
- Clearly explained and demonstrated safety and emergency procedures to passengers prior to take off.
- Served beverages and food items from refreshment cart and provided information about in-flight offerings to passengers.
- Ensure safety and comfort of customers onboard aircraft.
- Facilitated boarding process by greeting passengers upon arrival to aircraft and providing direction to seats.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Offered personalized assistance to children, elderly and passengers with special needs.
Senior Store Manager
The Universal Store
Perth
04.2018 - 05.2021
- Hired, trained, and developed employees for various positions throughout the store
- Established the ability to succeed in a high pressure environment through assisting customers in a busy store and reaching KPI’s
- Organizing regular store meetings and discussion of store aims, productivity and working effectively as a team
- Supervising store-level health and safety
- Organizing regular store meetings and discussion of store aims, productivity and working effectively as a team
- Strong and loyal dedication to client service
- Ensuring highest quality of work and going above and beyond to execute all client requests
- Outstanding project management skills; delegation and time management; including procuring run-sheets liaising with other vendors
- Excellent and prompt communication and negotiation skills
- Immaculate self presentation encapsulating company “look” and standards
- Managing design concept and store layout according to seasonal product and trade
- Developed skills through tailoring my customer service to suit the individual’s needs and ensuring a positive shopping experience for customers.
Sales Consultant
Flight Centre Travel Group
Geraldton
01.2016 - 01.2018
- Extensive geographical knowledge
- Preparation of all ticket exchanges and refunds
- Construction of itineraries Incl
- Flights, hotels and car arrangements, with careful consideration of diverse cultures and ethnic backgrounds
- Extensive cooperate and leisure travel experience
- Itineraries and travel documents are professionally presented and thoroughly checked and delivered on time and error free
- Staying up to date on world current affairs
- Positive resolution to client hardships experienced due to unforeseen circumstances including natural disasters, travel restrictions, mechanical issues, flight cancellations and schedule changes
- Proficient in Sabre, Calypso and Client software
- Ensuring my client's safety and well being a number one priority.
Retail Manager
Live Clothing
Perth
02.2013 - 12.2015
- Effectively leading a team of staff and delegation of tasks
- Hired, trained, and developed employees for various positions throughout the store
- Overseeing staff breakdown of personal financial targets and teaching strategies on how to achieve them
- Coordinating daily/weekly/monthly financial breakdowns of store targets and effectively implementing strategies
- Immaculate self presentation encapsulating company “look” and standards
- Outstanding client service face to face and phone etiquette and overseeing all staff performance
- Using local knowledge to identify opportunities and generate repeat business
Hair Stylist
Shampers @ Three
Geraldton
07.2008 - 02.2013
- Demonstrated creative artistry and technical skill in designing and executing a full range of hair services, including cut, color, extensions, perms and other chemical and non-chemical treatments
- Maintained a sanitary and inviting establishment to entice new business opportunities and maintain current customer base
- Handled numerous administrative functions to support company efforts, including answering phones, completing data entry and scheduling appointments
- Supervising salon-level health and safety
- Strong and loyal dedication to client service and client well being.
Education
Graduate Certificate -
Qantas Link Initial Cabin Crew Training
07.2021
Cert III in Hairdressing - undefined
Durack Institute of Technology
Successful completion of cert III in Hairdressing. - undefined
Nagle Catholic College
Skills
- Ticket Checks
- Problem Solving
- Team Collaboration
- Aircraft Safety Checks
- Decision Making
- Passenger Behavior Monitoring
- Special Needs Assistance
- Training and Development
- Emergency Situations Management
- Negotiation Tactics
Accomplishments
- Accreditation in Cert III FCTG, Geraldton
- Current RSA Certificate
- Completion of Senior First Aid Certificate
- Accreditation in trade of Hairdressing
- Certified by the FAA
- Asic Aviation Security ID
- Triple vaccinated for COVID-19
- Valid Australian Passport
Timeline
Flight Attendant
Network Aviation
06.2021 - Current
Senior Store Manager
The Universal Store
04.2018 - 05.2021
Sales Consultant
Flight Centre Travel Group
01.2016 - 01.2018
Retail Manager
Live Clothing
02.2013 - 12.2015
Hair Stylist
Shampers @ Three
07.2008 - 02.2013
Graduate Certificate -
Qantas Link Initial Cabin Crew Training
Cert III in Hairdressing - undefined
Durack Institute of Technology
Successful completion of cert III in Hairdressing. - undefined
Nagle Catholic College
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