Rhiannon Schwencke Fuller
Orange,NSW
Summary
I am passionate about providing exceptional customer service, I am currently seeking employment to work in an environment that will challenge me further; while allowing me to contribute to the continued growth and success of the organisation. I look forward to working with a company that promotes quality products and services; and provides me with the opportunity to meet and exceed assigned goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Customer Banking Specialist
Commonwealth bank
Orange, NSW
02.2023 - Current
- Executed thorough morning inspections upon arrival to provide assurance of branch compliance and security.
- Oversaw daily reconciliation of ATM deposits and cash clearing to maintain operational efficiency.
- Oversaw daily cash deposit and clearing activities, ensuring compliance with financial protocols and timely processing.
- Monitored and optimized cash flow to sustain essential business functions and responsibilities.
- Achieved streamlined operations through effective clearing and ordering of materials. Enhanced team collaboration by establishing organized systems for inventory management. Improved overall efficiency by implementing structured processes for workspace organization.
- Achieved high customer satisfaction ratings through effective resolution of service issues. Enhanced team performance by streamlining communication processes. Fostered a customer-centric culture that prioritized client needs and expectations.
- Trained staff on effective strategies and safety measures for handling aggressive customer situations.
- Implemented protocols for the management of sensitive information, safeguarding data against unauthorized access.
- Developed and implemented tailored programs addressing the unique needs of vulnerable individuals.
- Applied comprehensive computer skills to support various technical tasks and projects.
- Achieved timely project delivery by effectively managing team dynamics and resources. Drove project success through proactive issue resolution and strategic planning. Enhanced overall project outcomes by fostering strong team collaboration and communication.
- Monitored compliance and risk factors during meetings to effectively manage and achieve key performance indicators.
- Engaged with colleagues to foster a cooperative work environment.
- Facilitated seamless account management for clients, resulting in improved customer satisfaction. Addressed banking needs effectively, contributing to a positive client experience.
- Achieved successful project outcomes by attentively gathering and interpreting client requirements. Drove team alignment with client objectives to enhance satisfaction and project delivery. Cultivated a collaborative environment that fostered clear communication and understanding of project goals.
- Partnered with management to enhance team performance and drive organizational success.
- Oversaw all aspects of cash bag fulfillment in bunker, ensuring prompt and accurate service delivery.
- Achieved accurate cash counts at day's end to support financial integrity. Completed job finalization to enhance operational efficiency. Balanced financial records to ensure compliance and accuracy.
- Oversaw systematic closing of branch activities, prioritizing safety and adherence to established protocols.
Truck Driving
PJT Truck Driving
Bringelly, NSW
01.2021 - 04.2021
- Performed detailed morning inspections of vehicles, focusing on compliance with safety and road regulations.
- Managed route planning and navigation for efficient transportation between multiple sites.
- Organized and maintained daily paperwork to support operational efficiency and adherence to job standards.
- Established clear communication protocols with other heavy vehicles to optimize transportation logistics.
- Executed tilt operations, focusing on precision and adherence to operational protocols.
- Conducted regular assessments and updates of site safety requirements to maintain a secure working environment.
- Evaluated and enforced load restrictions to optimize resource allocation and prevent equipment damage.
- Achieved high standards of cleanliness for trucks, enhancing fleet presentation and reliability. Streamlined diesel filling procedures, contributing to improved operational efficiency. Fostered a collaborative environment to elevate service quality and customer satisfaction.
- Monitored road conditions and adjusted driving techniques to promote a secure travel environment.
Office Administration
Complete Staff Solutions
Newcastle, NSW
04.2019 - 10.2019
- Utilized advanced word processing software to produce, edit, and format documents for various business needs.
- Conducted regular assessments of supply inventory to maintain adequate resources for daily operations.
- Facilitated efficient office operations by coordinating errands, including postal services and office supply acquisitions.
Barista
Bella Vita Tours
Griffith, NSW
09.2018 - 11.2018
- Navigated routes and maintained coffee van to provide quality service.
- Achieved efficient event execution by streamlining setup and breakdown procedures. Improved team collaboration during logistical operations to enhance productivity. Delivered high-quality event experiences through meticulous attention to detail in setup and pack down activities.
- Achieved optimal cleanliness levels, resulting in improved employee satisfaction. Elevated hygiene standards through proactive cleaning initiatives. Fostered a welcoming environment by ensuring all areas remained spotless.
- Oversaw cash handling and EFTPOS operations to maintain financial integrity and customer satisfaction.
- Achieved high attendee satisfaction by orchestrating seamless special events. Enhanced brand reputation through innovative event strategies and execution. Increased participant engagement by effectively managing event logistics and operations.
- Achieved high customer satisfaction by delivering quality beverages through efficient coffee machine operation. Enhanced workplace environment by maintaining cleanliness and organization of coffee station. Improved service efficiency by proactively managing supply levels.
- Achieved high customer satisfaction ratings through effective resolution of service issues. Enhanced team performance by streamlining communication processes. Fostered a customer-centric culture that prioritized client needs and expectations.
Barista/Waitress
Oliver Brown
Casula, NSW
11.2016 - 05.2017
- Oversaw daily functionality of coffee machine, maintaining equipment and optimizing brewing processes.
- Achieved high customer satisfaction ratings through effective problem resolution. Enhanced service delivery by streamlining communication processes. Fostered positive relationships with customers to drive repeat business.
- Oversaw cash register and EFTPOS systems, maintaining transaction accuracy and enhancing customer experience.
- Achieved high customer satisfaction through meticulous food presentation and handling. Enhanced operational efficiency by implementing streamlined food service protocols. Fostered a welcoming atmosphere that encouraged repeat patronage.
- Conducted comprehensive cleaning tasks in all areas to promote a tidy and organized workspace.
- Oversaw store readiness and security measures during opening and closing hours.
Team Member
McDonalds Family Restaurant
Narellan, NSW
08.2016 - 11.2016
- Achieved high customer satisfaction ratings through effective problem resolution. Enhanced service delivery by streamlining communication processes. Fostered positive relationships with customers, resulting in increased retention.
- Achieved high customer satisfaction ratings through effective management of drive-thru and McCafé operations. Enhanced team performance by fostering a collaborative work environment. Streamlined processes to reduce wait times and improve service efficiency.
- Performed detailed cleaning tasks in all areas to enhance overall facility appearance and functionality.
- Oversaw advanced tasks and initiatives, ensuring alignment with strategic goals and team collaboration.
- Executed shift work responsibilities, facilitating efficient store opening and closing processes.
- Conducted training sessions for new staff, focusing on operational procedures and company culture.
- Achieved efficient stock rotation and replenishment, resulting in reduced waste and improved inventory turnover. Enhanced product availability through proactive inventory management. Drove operational efficiency by optimizing stock levels to align with sales trends.
Sales Assistant
Little Masterpiece Studio
St Marys
08.2015 - 03.2016
- Achieved high customer satisfaction ratings through proactive service and support. Increased sales through effective product recommendations and personalized assistance. Enhanced team performance by implementing best practices in customer interactions.
- Delivered memorable experiences by producing unique balloon animals at events. Enhanced guest interactions through creative balloon artistry. Contributed to positive feedback and repeat business through engaging entertainment offerings.
- Implemented structured play and learning sessions to enhance children's social and cognitive skills.
- Coordinated with photographer to ensure optimal arrangement of props and precise setup of camera and lighting equipment.
- Streamlined payment processing and documentation management to enhance operational efficiency.
Barista/Waitress
Oliver Brown
Liverpool, NSW
03.2015 - 07.2015
- Oversaw daily functionality of coffee machine, maintaining equipment and preparing beverages efficiently.
- Achieved high customer satisfaction ratings through effective resolution of service issues. Enhanced team performance by streamlining communication processes. Fostered a customer-centric culture that prioritized client needs and expectations.
- Achieved seamless transaction processing through proficient operation of cash register and EFTPOS systems. Enhanced customer satisfaction by resolving payment-related concerns promptly. Contributed to financial accuracy by maintaining precise cash drawer records.
- Achieved high customer satisfaction through meticulous food handling and appealing presentation. Enhanced overall dining experience by implementing best practices in food service. Improved team performance by promoting effective food handling techniques.
- Conducted comprehensive cleaning tasks in all areas, focusing on high-traffic zones and common facilities.
- Oversaw daily store operations by effectively managing opening and closing activities.
Team Member
Dominos
Carnes Hill, NSW
03.2012 - 07.2012
- Achieved high standards in food handling and preparation, resulting in improved customer satisfaction. Enhanced kitchen workflow through effective collaboration with team members. Maintained rigorous safety protocols, leading to a safer work environment.
- Achieved high customer satisfaction ratings through effective resolution of inquiries and complaints. Enhanced service delivery by streamlining processes and improving team collaboration. Fostered positive customer relationships that contributed to repeat business.
- Achieved seamless cash handling and EFTPOS transactions, contributing to enhanced customer satisfaction. Streamlined payment processes, resulting in reduced transaction times and improved operational efficiency. Enhanced team performance through effective training on cash and electronic payment systems.
- Performed regular cleaning tasks across all work areas, enhancing overall workplace hygiene and functionality.
- Facilitated seamless communication by handling phone calls and capturing order details promptly.
Cleaner
Spotless home services
Orange, NSW
2023 - Current
- Executed thorough cleaning processes to ensure client satisfaction and maintain high standards.
- Oversaw chemical procurement and storage to support laboratory operations.
- Facilitated movement and arrangement of light furniture to optimize space utilization.
- Collaborated with at-risk individuals to enhance their well-being and access to resources.
- Facilitated client visits by managing travel routes to ensure timely arrivals.
- Implemented measures to safeguard personal information and maintain confidentiality.
Shed Hand/Roustabout
Hudson Shearing
Rankins Springs, NSW
2017 - 2018
- Executed wool handling tasks, including sorting and grading, to optimize workflow and enhance product quality.
- Performed board sweeping and systematically sorted wool into appropriate storage bins for efficient inventory management.
- Achieved seamless coordination among shed hands, shearers, and wool classers, resulting in improved operational efficiency. Enhanced team performance through effective collaboration and support. Drove quality improvements in wool processing outcomes.
Lamb Marking
Lamb Marking
Tarcutta, NSW
2019 - 2021
- Monitored and recorded vaccination schedules for lambs, contributing to overall flock management and health maintenance.
- Executed drenching procedures for lambs to maintain hydration and prevent health issues.
- Coordinated the safe release of lambs from cradle, enhancing their transition to pasture.
- Achieved project milestones through effective collaboration with cross-functional teams. Enhanced team productivity by implementing streamlined communication processes. Drove successful outcomes by leveraging team strengths and addressing weaknesses.
- Achieved seamless travel coordination for project teams, enhancing productivity during work trips. Delivered efficient travel solutions that minimized downtime and maximized team effectiveness. Drove improvements in travel planning processes to support project objectives.
Education
Certificate III - Finance
Commonwealth Bank
OrangeCert III - Warehousing & Logistics
01.2020
Skills
- Enhanced document creation efficiency with Microsoft Word Streamlined data reporting processes using Microsoft Excel Optimized email communication and management through Microsoft Outlook Improved presentation delivery and audience engagement using Microsoft PowerPoint
- Leveraged internet and email tools to streamline communication and improve workflow efficiency
- Achieved high customer satisfaction ratings through effective problem resolution Enhanced service delivery by streamlining communication processes Fostered positive relationships with customers to drive repeat business
- Engaged with colleagues to foster a cooperative work environment
- Achieved high levels of job performance through strategic prioritization and effective time management
- Achieved high levels of customer satisfaction by implementing robust privacy measures Strengthened customer relationships through transparent communication about data protection practices Enhanced organizational reputation by prioritizing customer privacy in all operations
Certification
- 2020-Current White Card
- 2020 First Aid
- HR Truck license (Restricted- Auto/Synchro)
- 2020- Current Forklift license
- Warehousing & logistics
- Certificate in finance
PERSONALITY SNAPSHOT
Generally regarded as an enthusiastic and self-motivated person, I take pride in doing my job well. I enjoy challenges and love learning new skills. I thrive on working in a busy role that requires Initiative, maturity and sound judgement. I am always well-presented and punctual. I am a Conscientious and reliable person who enjoys working unsupervised or within a team environment. I am known to be a capable worker; I follow directions very well, and possess great communication skills.
KEY STRENGTHS
- Proven work ethic with a reputation for being reliable, conscientious and committed
- Strong commitment to adhere to company policies and procedures
- A friendly and approachable communication style
- Excellent organisational and time management skills
- Proven ability to follow directions given, at all times
- Enjoys working unsupervised or within a team environment
- Ability to remain focused on the task at hand, to produce efficient results
- Accuracy and high attention to detail
Timeline
Customer Banking Specialist
Commonwealth bank
02.2023 - Current
Truck Driving
PJT Truck Driving
01.2021 - 04.2021
Office Administration
Complete Staff Solutions
04.2019 - 10.2019
Barista
Bella Vita Tours
09.2018 - 11.2018
Barista/Waitress
Oliver Brown
11.2016 - 05.2017
Team Member
McDonalds Family Restaurant
08.2016 - 11.2016
Sales Assistant
Little Masterpiece Studio
08.2015 - 03.2016
Barista/Waitress
Oliver Brown
03.2015 - 07.2015
Team Member
Dominos
03.2012 - 07.2012
Cert III - Warehousing & Logistics
Cleaner
Spotless home services
2023 - Current
Shed Hand/Roustabout
Hudson Shearing
2017 - 2018
Lamb Marking
Lamb Marking
2019 - 2021
Certificate III - Finance
Commonwealth Bank