Rhiannon Silvolli
Sydney,NSW
Summary
Dynamic professional with a strong background in insurance and customer service. Demonstrated success in enhancing operational efficiency through developed procedures, streamlined document retrieval, and effective communication management. Committed to fostering positive client relationships and ensuring timely service delivery.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Underwriting Assistant
Strata Unit Underwriting (SUU)
North Sydney, NSW
10.2024 - Current
- Created and implemented procedures to enhance operational efficiency
- Streamlined document retrieval processes to improve access and reduce delays
- Coordinated schedules to maximize time utilization and ensure timely task completion
- Applied organizational techniques to enhance workflow
- Managed inbox for efficient communication
- Experience and understanding of using UMP2
- Knowledge in Strata insurance Products
- Experience with KPIs
- Experience with Microsoft teams
Broker Assistant
Commercial Insurance Group (CIG)
Hurstville, NSW
05.2022 - 06.2024
- Experience with Insight
- Experience with Office tech as document management system
- Experience using SCTP and Sunrise products.
- Gained expertise in Commercial Motor products, business insurance, and domestic home and motor products to better assist clients.
- Experience with building client rapport and client meetings.
- Strong diary management skills
- Policy renewal experience from start to finish.
- Managed debtor accounts, ensuring timely payments to maintain positive cash flow.
Home claims Consultant
Insurance Australia Group (IAG)
Sydney, NSW
02.2020 - 05.2022
- Managed claims process to ensure timely resolution and customer satisfaction
- Cultivated positive customer relationships to enhance service experience
- Facilitated efficient claims processing using claim centre V8
- Achieved high typing accuracy and speed for documentation
- Collaborated effectively with team members to achieve goals
- Successfully prioritized tasks to meet deadlines
- Managed time effectively to complete tasks on schedule
Shift Manager
McDonald's Haberfield
Haberfield, NSW
07.2017 - 03.2020
- Managed team of seventeen, ensuring seamless operations for customers, contractors, and staff.
- Engaged with clients to resolve issues, enhancing customer satisfaction and loyalty.
- Provided exceptional customer service by assisting customers with inquiries and complaints.
- Employed barista skills to prepare a variety of coffee beverages in a fast-paced environment.
- Fostered teamwork and leadership within the team to enhance productivity and morale.
- Managed cash handling duties to ensure accurate transactions and secure cash flow.
- Prioritized tasks effectively to meet daily operational requirements in a timely manner.
- Organized and prioritized tasks to streamline workflow and achieve daily operational objectives.
- Applied coffee expertise to educate customers on product selection and preparation methods.
- Conducted grinder calibration to ensure optimal coffee grind consistency for brewing.
- Sustained safety protocols to ensure proper, cost-effective, and safe handling of equipment and materials.
Shop Assistant/ Cook
Lakeside Fish Market
North Narrabeen, NSW
10.2014 - 11.2017
Assistant Shop Manager
Paul Dane
North Sydney, NSW
08.2016 - 07.2017
Education
Tier 2 - Insurance And Risk Management
ANZIIF
Sydney, NSW11-2025
Certificate III - Retail Management
Charlie Bell School of Management
SydneySkills
- Technical proficiency
- Customer service orientation
- Leadership and team support
- Hospitality and retail expertise
- Document management capabilities
- Organizational and time management skills
- Operational procedure development
- Attention to detail and compliance
- KPI monitoring and performance alignment
- Insurance product knowledge
- Claims process understanding
- Microsoft Office proficiency
- Digital communication tools expertise
- Verbal communication skills
- Integrity in client interactions
- Sales target achievement
- Team compliance guidance
- Risk management awareness
- Financial transaction oversight
Certification
- Tier 2 in General Insurance compliance – General Advice
- Certificate III Retail management
- First Aid
Timeline
Underwriting Assistant
Strata Unit Underwriting (SUU)
10.2024 - Current
Broker Assistant
Commercial Insurance Group (CIG)
05.2022 - 06.2024
Home claims Consultant
Insurance Australia Group (IAG)
02.2020 - 05.2022
Shift Manager
McDonald's Haberfield
07.2017 - 03.2020
Assistant Shop Manager
Paul Dane
08.2016 - 07.2017
Shop Assistant/ Cook
Lakeside Fish Market
10.2014 - 11.2017
Tier 2 - Insurance And Risk Management
ANZIIF
Certificate III - Retail Management
Charlie Bell School of Management