Rhiannon Stephensen
Client Relationship Specialist
Brisbane,QLD
Summary
Proactive Client Relationship Specialist, specialising in building approvals with six years experience. Strong interpersonal and effective time management. Communicate with clients using superior written and verbal communication skills. Interact effectively with clients, managers, and associates. Currently studying project management to advance and grow in the construction world.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Client Relationship Specialist
Fluid Building Approvals
Bulimba, QLD
04.2020 - Current
- Addressing client requests for basic and provide consistent updates to proactively provide project status.
- Communicating with builders, designers, engineers and town planners to obtain approvals for residential and commercial projects
- Liaising with sales, marketing and management teams to develop solutions and accomplish shared objectives.
- Collaborating with internal teams to assess client needs, pain points and revenue strategy.
- Processing payments and documents such as invoices, fee proposals, and statements.
Server
Blacks Pub & Restaurant
Whistler
11.2018 - 03.2020
- Provided exceptional customer service to the clientele of Whistler
- Assisted with training new employees - teaching POS system, general runnings of a shift, cash out procedures
- Build rapport with customers and provided advice and local knowledge on Whistler and surrounding areas
Construction Administrative
Suncoast Building Approvals
Sunshine Coast, QLD
03.2014 - 06.2018
- Conducted research and gathered information in support of internal and external approvals
- Extensively worked with project builders: Metricon Homes, Coral Homes, Hallmark Homes etc.
- Facilitated timely delivery of special projects to meet organisational and departmental objectives.
- Identified feasibility reports for construction reports
- Conducted invoicing and investigated accounts receivables discrepancies.
Receptionist
LK Motors
Cairns, QLD
07.2010 - 11.2013
- Liaised with customers, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Competent with MYOB and mechanical computer programs.
- Compiled daily work job sheets and customer invoices.
- Ordered stock control and consumables
Education
High School Diploma -
St Monicas College
Cairns, QLD 02.2008 - 12.2012
Skills
Software Proficiency
Adaptability
Time Management
Timeline
Client Relationship Specialist
Fluid Building Approvals
04.2020 - Current
Server
Blacks Pub & Restaurant
11.2018 - 03.2020
Construction Administrative
Suncoast Building Approvals
03.2014 - 06.2018
Receptionist
LK Motors
07.2010 - 11.2013
High School Diploma -
St Monicas College
02.2008 - 12.2012