Rhonda Abbas
Woolloomooloo,NSW
Summary
Dynamic Movement Control Coordinator at Qantas Airways with advanced airport operations expertise and strong communication skills. Proven track record in enhancing operational efficiency and achieving high customer satisfaction through effective team management and process improvements. Committed to excellence and adept at stakeholder engagement, ensuring safety and quality in all operations.
Overview
27
27
years of professional experience
Work History
Movement Control Coordinator
Qantas Airways
Mascot, NSW
01.2012 - Current
- Kept abreast of industry trends and developments, ensuring the continuous improvement of movement control operations.
- Enforced strict adherence to safety regulations within the team while executing critical tasks related to movement control coordination.
- Monitored performance metrics and implemented improvements to meet or exceed targets consistently.
- Improved movement control coordination by streamlining processes and implementing efficient scheduling techniques.
Supervisor of Operations
Qantas Airways
Mascot, NSW
01.2002 - 01.2012
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
Airport Customer Service Agent
Qantas Airways
Mascot, NSW
06.1998 - 01.2002
- Assisted passengers with check-in processes, ensuring a smooth and efficient experience.
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Collaborated with airline staff to address any delays or cancellations, providing prompt updates to affected passengers.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
Education
Certificate 3 In Business
Qantas College
Alexandria, NSW12-2010
Certificate 3 In Transport & Logistics
Qantas College
Alexandria, NSW12-2010
No Degree - Travel And Tourism Associate Diploma
Williams Business College
North Sydney11-1993
Skills
- Advanced Airport Operations Expertise
- Comprehensive Aviation Knowledge
- Risk Management Expertise
- Strong Communication Skills
- Strong Stakeholder Engagement
- Committed to Excellence
- Forward-Thinking Attitude
Timeline
Movement Control Coordinator
Qantas Airways
01.2012 - Current
Supervisor of Operations
Qantas Airways
01.2002 - 01.2012
Airport Customer Service Agent
Qantas Airways
06.1998 - 01.2002
Certificate 3 In Business
Qantas College
Certificate 3 In Transport & Logistics
Qantas College
No Degree - Travel And Tourism Associate Diploma
Williams Business College