Rhonda Athanasi
Sydney,NSW
Summary
Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.
Overview
19
19
years of professional experience
Work History
General Manager
Ground Technologies Pty Ltd
Prestons, NSW
01.2023 - Current
- Managed daily operations to enhance overall efficiency and productivity.
- Developed and implemented strategic plans for business growth and improvement.
- Oversaw team performance and provided guidance for professional development.
- Coordinated cross-functional teams to streamline project execution and communication.
- Facilitated regular meetings to align staff on company objectives and updates.
- Cultivated strong relationships with clients, vendors, and stakeholders for collaboration.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Administered employee discipline through verbal and written warnings.
- Tracked monthly sales to generate reports for business development planning.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Performed routine audits of internal controls in order to maintain accuracy of financial records.
- Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
- Delegated work to staff, setting priorities and goals.
- Prepared monthly financial statements for each account.
Accounts /Business Office Manager
Ground Technologies Pty Ltd
Prestons, NSW
02.2006 - 01.2023
- Managed office supplies and inventory, ensuring availability for staff needs.
- Coordinated scheduling and meetings for executives and staff members.
- Oversaw daily operations to maintain a productive work environment.
- Developed office policies and procedures to enhance workflow efficiency.
- Organized company events and staff activities to promote team building.
- Implemented filing systems for documents, improving information retrieval processes.
- Maintained filing system for records, correspondence and other documents.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Coded and entered daily invoices with in-house accounting software.
- Provided training to new hires on office policies and procedures.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
- Assigned work and monitored performance of project personnel.
Education
Business Management
Diploma
Sydney, NSW01-2011
Front Line Management
Certificate 3
01-2010
Business Skills
Tafe Certificate
Liverpool, NSW01-2008
High School Diploma -
Beverly Hills Girls High School
Beverly Hills12-2003
Skills
- Strategic planning
- Team performance
- Financial management
- Operations management
- Project coordination
- Client relationship management
- Employee training
- Communication skills
- Time management
- Problem resolution
- Data review
- Customer experiences
- Business administration
- Staff motivation
- Relationship building
- Project planning
- Project management
- Quality management
References
References available upon request.
Timeline
General Manager
Ground Technologies Pty Ltd
01.2023 - Current
Accounts /Business Office Manager
Ground Technologies Pty Ltd
02.2006 - 01.2023
Business Management
Diploma
Front Line Management
Certificate 3
Business Skills
Tafe Certificate
High School Diploma -
Beverly Hills Girls High School
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