Summary
Overview
Work History
Education
Skills
References
Timeline
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Rhonda Athanasi

Sydney,NSW

Summary

Results-driven General Manager known for high productivity and efficient task completion. Skilled in strategic planning, team leadership, and operational management. Excel in communication, problem-solving, and adaptability, ensuring effective team collaboration and customer satisfaction. Committed to driving business growth through innovative strategies and exemplary leadership qualities.

Overview

19
19
years of professional experience

Work History

General Manager

Ground Technologies Pty Ltd
Prestons, NSW
01.2023 - Current
  • Managed daily operations to enhance overall efficiency and productivity.
  • Developed and implemented strategic plans for business growth and improvement.
  • Oversaw team performance and provided guidance for professional development.
  • Coordinated cross-functional teams to streamline project execution and communication.
  • Facilitated regular meetings to align staff on company objectives and updates.
  • Cultivated strong relationships with clients, vendors, and stakeholders for collaboration.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.
  • Trained employees on duties, policies and procedures.
  • Administered employee discipline through verbal and written warnings.
  • Tracked monthly sales to generate reports for business development planning.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Performed routine audits of internal controls in order to maintain accuracy of financial records.
  • Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
  • Delegated work to staff, setting priorities and goals.
  • Prepared monthly financial statements for each account.

Accounts /Business Office Manager

Ground Technologies Pty Ltd
Prestons, NSW
02.2006 - 01.2023
  • Managed office supplies and inventory, ensuring availability for staff needs.
  • Coordinated scheduling and meetings for executives and staff members.
  • Oversaw daily operations to maintain a productive work environment.
  • Developed office policies and procedures to enhance workflow efficiency.
  • Organized company events and staff activities to promote team building.
  • Implemented filing systems for documents, improving information retrieval processes.
  • Maintained filing system for records, correspondence and other documents.
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
  • Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
  • Coded and entered daily invoices with in-house accounting software.
  • Provided training to new hires on office policies and procedures.
  • Reviewed contracts for accuracy prior to signing off on behalf of the company.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Assigned work and monitored performance of project personnel.

Education

Business Management

Diploma
Sydney, NSW
01-2011

Front Line Management

Certificate 3
01-2010

Business Skills

Tafe Certificate
Liverpool, NSW
01-2008

High School Diploma -

Beverly Hills Girls High School
Beverly Hills
12-2003

Skills

  • Strategic planning
  • Team performance
  • Financial management
  • Operations management
  • Project coordination
  • Client relationship management
  • Employee training
  • Communication skills
  • Time management
  • Problem resolution
  • Data review
  • Customer experiences
  • Business administration
  • Staff motivation
  • Relationship building
  • Project planning
  • Project management
  • Quality management

References

References available upon request.

Timeline

General Manager

Ground Technologies Pty Ltd
01.2023 - Current

Accounts /Business Office Manager

Ground Technologies Pty Ltd
02.2006 - 01.2023

Business Management

Diploma

Front Line Management

Certificate 3

Business Skills

Tafe Certificate

High School Diploma -

Beverly Hills Girls High School
Rhonda Athanasi