Rhonda Brooker
Richmond,Qld
Summary
Eager to pursue full-time employment in the Townsville Community, I am motivated to tackle new challenges and continuously update my skills in all areas.
With a strong hospitality background, I boast extensive knowledge of beer, wine, cocktails, and bar menus. Through engaging in friendly conversations, I create a pleasant atmosphere that attracts loyal, repeat customers. As a personable bar attendant with exceptional skills, I like maintain a clean, well-stocked, and organised work area. My track record demonstrates the delivery of outstanding service in fast-paced environments with high volumes of patrons which would deem me suitable for your establishment.
Overview
5
5
years of professional experience
Work History
Bar Attendant
Federal Hotel
01.2021 - 01.2022
- Restocked ice, condiments, and snacks.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Adhered to alcohol policies and procedures and complied with local and state laws.
- Maintained knowledge of menu items, liquor brands, beers and non-alcoholic selections to enhance customer experience and expedite service.
- Developed rapport with regular customers, fostering a sense of community within the establishment.
- Adhered to safety and sanitation regulations, maintaining a healthy environment for both staff and customers.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
- Replaced empty kegs and soda syrups.
- Operated POS system to collect payments from customers.
- Assisted in setting up and breaking down bar area for special events.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Established rapport with customers by providing friendly and attentive service.
Housekeeper
Lakeview Caravan Park
01.2021 - 01.2022
- Cleaned and sanitised bathrooms, kitchens and other similar areas according to established protocols.
- Handled equipment, chemicals, and materials properly and with caution.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize the spread of germs.
- Provided assistance to other staff members with cleaning of difficult areas.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Enhanced guest experience by maintaining pristine conditions in guest rooms and suites.
- Fostered safer work environment by promptly addressing spills and potential hazards.
- Assisted with cleaning and maintenance of laundry equipment to keep machines in proper working order.
- Coordinated daily laundry tasks with other team members to maximize efficiency and maintain a smooth workflow.
- Collaborated with housekeeping staff to ensure timely delivery of clean linens to guest rooms.
Cook
Kronosaurus Korner Museum
01.2021 - 01.2022
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Set up and prepared cooking supplies and workstations during opening and closing times.
- Communicated closely with servers to fully understand special orders for customers.
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Cultivated a safe working environment by consistently wearing appropriate protective gear and practicing safe handling techniques during food preparation tasks.
Domestic Cleaner
Ammonite Inn
01.2020 - 01.2021
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Used chemicals by following safety protocols and procedures.
- Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
- Ensured all rooms met hotel cleanliness standards by conducting regular inspections and addressing any issues promptly.
- Adhered to professional house cleaning checklist.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Coordinated with the front desk to prioritise room assignments based on guest arrivals and departures.
General yard maintenance
Rainbow Gateway PTY LTD
01.2019 - 01.2020
- Operated various yard maintenance equipment including lawn mowers, hedge trimmers, and leaf blowers effectively.
- Checked equipment for safety and functionality before operating.
- Contributed to a safe work environment by adhering to company safety policies while operating machinery or handling chemicals.
- Monitored weekly and daily scheduled tasks to achieve desired workflow speed.
- Performed planting, watering, mulching, and edging of lawns.
Cashier/Hotel Front Desk Receptionist
Midway Roadhouse
01.2017 - 01.2019
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organised merchandise.
- Answered questions about store policies and addressed customer concerns.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Increased sales of promotional items by informing customers about current offers.
- Collected room deposits, fees, and payments.
- Completed late check-ins and directed guests to rooms and facilities.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Supported chefs in food preparation tasks such as chopping ingredients, peeling vegetables, and marinating meats.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Plated and presented food following chef requirements.
- Unloaded food deliveries and stored items in proper locations for easy access.
Skills
- Ability to work effectively in team situations
- Leadership
- Basic computer skills
- Conscientious
- Respectful
- Positive customer service ability
- Exceptional money handling and account keeping skills
- Effective stock control
- Creating activity budgets
- Creating rosters
- Get quotes for materials
- Efficient multitasking
- Cleanliness and sanitation
- Cash handling expertise
- Food Service
- Responsible Alcohol Service
- Professional Appearance
- Point of sale system
- Problem-Solving
- Teamwork and Professionalism
- Honest and Dependable
- Time Management
- Attention to Detail
- Professional Attitude
- Liquor, beer, and wine knowledge
- Excellent Communication
- Responsible Serving
- Cash Register Operation
- Food and Beverage Service
- Conflict Resolution
Personal Attributes
- Positive team leader
- Exceptional people skills
- Ability to work unsupervised
- Ability to take responsibility for own actions
- Friendly and outgoing personality
- Honest and reliable
- Continually updating skills and willing to undertake additional training as required
- Professional attitude
- Attention to detail
- Hands on person
Current certifications
- Current driver’s license class c open
- Current RSA
References
- Thomasine Lillyman, Richmond, Qld, 0458 413 458
- Shryn Roye, Richmond, Qld, 0447266583
Timeline
Bar Attendant
Federal Hotel
01.2021 - 01.2022
Housekeeper
Lakeview Caravan Park
01.2021 - 01.2022
Cook
Kronosaurus Korner Museum
01.2021 - 01.2022
Domestic Cleaner
Ammonite Inn
01.2020 - 01.2021
General yard maintenance
Rainbow Gateway PTY LTD
01.2019 - 01.2020
Cashier/Hotel Front Desk Receptionist
Midway Roadhouse
01.2017 - 01.2019
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