Rhonda Butler
Roxby Downs,SA
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Roxby Downs Tavern
10.2021 - Current
- Supervise day-to-day operations to meet performance, quality and service expectations.
- Generate repeat business through exceptional customer service and respond to customer concerns with friendly and knowledgeable service.
- Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Complete regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Increase employee performance and job satisfaction to strengthen retention and engagement.
- Close location and monitor shift changes to uphold successful operations strategies and maximize business success.
- Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Evaluate employee performance and conveyed constructive feedback to improve skills.
- Utilize industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.
Customer Service Representative
Herz Truck & 4WD Australia
08.2020 - 09.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained booking system, to ensure, the smooth operation of hire vehicles.
- Creating and monitoring rental agreements,
- Liaising with service providers for vehicle maintenance,
- Detailing vehicles
Café Owner Operator
Peach Blossom Café & Dandelion Cafe
07.2017 - 01.2020
- Managed day-to-day business operations.
- Maintained high levels of customer service to ensure repeat business.
- Trained and motivated employees to perform daily business functions.
- Created foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Evaluated suppliers to maintain cost controls and improve operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Trained and developed team members to build human capital.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Worked with marketing teams to create print and online advertisements to bring in new customers.
Skills
- Product Knowledge
- Scheduling
- Inventory Control
- Interpersonal and Written Communication
- Staff Assessment
- Schedule Coordination
- Food and Beverage Knowledge
- Fire warden
- First aid officer
- OHS
- Duty manager
- Gaming manager
- Responsible person,
Quote
The best way to find yourself is to lose yourself in the service of others.
Mahatma Gandhi
References
- Carly King, Venu Manager, Roxby Downs Tavern, 043872809
- Samantha Secker, Secker Real Estate, Roxby Downs, 0467020051
Timeline
Assistant Manager
Roxby Downs Tavern
10.2021 - Current
Customer Service Representative
Herz Truck & 4WD Australia
08.2020 - 09.2021
Café Owner Operator
Peach Blossom Café & Dandelion Cafe
07.2017 - 01.2020