Summary
Overview
Work History
Skills
Quote
References
Timeline
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Rhonda Butler

Roxby Downs,SA

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

6
6
years of professional experience

Work History

Assistant Manager

Roxby Downs Tavern
10.2021 - Current
  • Supervise day-to-day operations to meet performance, quality and service expectations.
  • Generate repeat business through exceptional customer service and respond to customer concerns with friendly and knowledgeable service.
  • Monitor cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Complete regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Increase employee performance and job satisfaction to strengthen retention and engagement.
  • Close location and monitor shift changes to uphold successful operations strategies and maximize business success.
  • Maintain professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintain positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluate employee performance and conveyed constructive feedback to improve skills.
  • Utilize industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Cultivate positive rapport with fellow employees to boost company morale and promote employee retention.

Customer Service Representative

Herz Truck & 4WD Australia
08.2020 - 09.2021
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained booking system, to ensure, the smooth operation of hire vehicles.
  • Creating and monitoring rental agreements,
  • Liaising with service providers for vehicle maintenance,
  • Detailing vehicles

Café Owner Operator

Peach Blossom Café & Dandelion Cafe
07.2017 - 01.2020
  • Managed day-to-day business operations.
  • Maintained high levels of customer service to ensure repeat business.
  • Trained and motivated employees to perform daily business functions.
  • Created foundational processes for business operations.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Trained and developed team members to build human capital.
  • Established, optimized and enforced business policies to maintain consistency across industry operations.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Introduced new methods, practices, and systems to reduce turnaround time.
  • Worked with marketing teams to create print and online advertisements to bring in new customers.


Skills

  • Product Knowledge
  • Scheduling
  • Inventory Control
  • Interpersonal and Written Communication
  • Staff Assessment
  • Schedule Coordination
  • Food and Beverage Knowledge
  • Fire warden
  • First aid officer
  • OHS
  • Duty manager
  • Gaming manager
  • Responsible person,

Quote

The best way to find yourself is to lose yourself in the service of others. 

Mahatma Gandhi

References

  • Carly King, Venu Manager, Roxby Downs Tavern, 043872809
  • Samantha Secker, Secker Real Estate, Roxby Downs, 0467020051

Timeline

Assistant Manager

Roxby Downs Tavern
10.2021 - Current

Customer Service Representative

Herz Truck & 4WD Australia
08.2020 - 09.2021

Café Owner Operator

Peach Blossom Café & Dandelion Cafe
07.2017 - 01.2020

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Rhonda Butler