Rhonda Fowler
Eagleby,QLD
Summary
Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
16
16
years of professional experience
Work History
Customer Service Cashier
KFC
Meadowbrook, QLD
04.2008 - Current
- Ensured compliance with company policies and regulations at all times.
- Assisted with training new employees in customer service protocols.
- Built relationships with customers through friendly conversations.
- Responded to customer inquiries via phone, email, and in person.
- Resolved customer complaints in a timely manner.
- Maintained accurate records of customer interactions, transactions and feedbacks.
2nd Assistant Manager
KFC
Springwood, QLD
04.2010 - 10.2018
- Resolved customer complaints in a timely manner.
- Implemented systems to track labor costs, product waste, and customer satisfaction ratings.
- Provided leadership and direction to restaurant employees.
- Planned menus, adjusted prices, monitored food quality, and portion sizes.
- Assisted in recruiting, training, and scheduling staff members.
- Maintained accurate records of sales transactions and other financial information.
- Ensured compliance with health and safety regulations
- Conducted daily inspections of the dining area to ensure cleanliness and orderliness.
- Promoted special events or discounts to increase sales volume.
- Managed cash register operations including deposits and reconciling discrepancies.
- Performed regular maintenance checks on kitchen equipment.
- Facilitated communication between waitstaff and kitchen staff during peak hours.
- Analyzed operational costs and made recommendations for cost savings.
- Monitored customer service standards and took corrective action when needed.
- Ensured that all customer orders were fulfilled accurately and efficiently.
- Coordinated catering services for special occasions or corporate events.
- Supervised food preparation, ordering of supplies, and inventory control.
- Assisted personnel with duties and tasks during high-volume periods.
- Interacted with customers to gauge responsiveness to hospitality and menus.
- Stayed abreast of federal, state and local regulations and upheld strict food safety standards.
- Maintained entire look of restaurant, keeping it clean and inviting at all times.
- Counseled and disciplined restaurant staff to maintain compliance standards, and performance requirements.
- Interviewed and hired new workers offering great personalities, fantastic restaurant experience and desire to work hard.
- Collaborated with server trainees to promptly resolve potential customer concerns.
- Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.
- Calculated inventory and ordered appropriate supplies to meet expected demands.
- Enforced and adhered to high-standards of cleanliness and organization throughout work and serving areas to remain compliant with company policies and regulatory requirements.
- Took immediate responsibility for issues and found effective solutions for swift resolution.
- Developed and implemented strategies to enhance team performance, improve processes and boost results.
- Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained new employees to perform duties.
- Resolved problems or concerns to satisfaction of involved parties.
- Explained goals and expectations required of trainees.
- Assisted staff by serving food and beverages or bussing tables.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Promoted safe working conditions by monitoring safety procedures and equipment.
- Inspected dining and serving areas for cleanliness and proper setup.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Inspected restrooms and dining and serving areas to foster cleanliness and proper setup.
- Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
Certificate 3 in Business Management - Business
Collins Training Program
Brisbane, QLD05-2015
Bachelor of Behavioural Science - Psychology
Griffith University
Mount Gravatt, QLD11-2001
Skills
- Merchandise Restocking
- Cash Handling
- Payment Collection
- Order coordination
- Product Merchandising
- Guest Services
Affiliations
- Yoga
- Gardening
- Walking outside amongst nature
- Family get togethers
- Movie Buff
Timeline
2nd Assistant Manager
KFC
04.2010 - 10.2018
Customer Service Cashier
KFC
04.2008 - Current
Certificate 3 in Business Management - Business
Collins Training Program
Bachelor of Behavioural Science - Psychology
Griffith University
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