Rhonda Fuzzard

• Provided strong leadership to enhance team productivity and morale.
• Implemented and developed operational standards, and procedures to meet changing needs.
• Worked collaboratively to develop policies and procedures to meet needs of institute and students
• Models cultural values being customer centric, collaborative, adaptable, accountable, trusted, inspirational and professional and encouraged these in staff.
• Collaborated and supported staff teams to embrace change and develop new service models to suit changing needs of students and institute.
• Developed and delivered training to meet needs of students and staff.
• Reviewed and analysed reports, records and directives to obtain data required for planning department activities.
• Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
• Maintained networks internally and externally to enhance strategic objectives of institute.
• represented institute on several inter-directorate working groups, and was TDA representative on VET in schools national working group.
• Regular acting roles as Directors across CIT Teaching Colleges and Divisions, amounting to full calendar year.

• Led and managed teaching department to deliver course work to 700 students, both standard and commercial.
• Responded to tenders and developed costings and packages to suit commercial clients seeking training from across college.
• Evaluated performance continuously in Community Development team to identify areas in need of improvement and implement strategies to keep team on-track.
• Dealt with student issues and concerns.
• Collaborated as part of managers network within college.
• Acted as College Director four times.

• Exhibited excellent communications and customer service relations skills.
• Delivered training across courses in community services work including: sociology, dealing with difficult behaviours, youth work, psychology, mental health, crisis management, Aboriginal social history.
• Cultivated and maintained relationships with community services networks to facilitate student placements.

• Maintained 24 hour staffing roster.
• Identified recruited and trained potential volunteer workers.
• Developed policies and procedures for service operations.
• Worked collaboratively with government agencies.
• Wrote grant and tender applications.
• Maintained network relationships across homelessness and youth services.
• Excellent communication skills, both verbal and written.

• Assisted in conducting needs assessments to identify key areas of service needs.
• Developed and maintained relationships with community organizations and agencies.
• Facilitated development of independent skills in young people through modelling behaviours, advocacy, and supporting young people while negotiating new aspects of independent living.
• Facilitated communication between clients and other service providers.

• Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
• Managed and led activities promoting growth in mental, emotional, and educational areas.
• Assisted in identifying and reducing barriers to youth engagement and development.
• Provided key emotional support to special needs youth.

Provide policy advice to Youth Peak Body, its members and affiliates.

Respond to government policies and green papers from a community services perspective.

Write grant applications to develop required services for youth with co-morbidity issues.

Provide training for youth sector.

• Organized and facilitated recreational activities to engage youth in positive, team-building experiences.
• Managed and led activities promoting growth in mental, emotional, and educational areas.
• Assisted in identifying and reducing barriers to youth engagement and development.
• Provided key emotional support to special needs youth.