Summary
Overview
Work History
Education
Skills
References
Affiliations
Timeline
Generic

Rhonda-Lee Chadwick

Rural View,Australia

Summary

Accomplished Administration Officer with a strong history at Qld Health, adept in process optimization and analytical problem-solving. Fostered robust client relationships and boosted team productivity via effective policy enforcement. Noted for promoting staff training initiatives and managing projects that consistently met deadlines and quality expectations.

Overview

19
19
years of professional experience

Work History

Administration Officer

Qld Health
Mackay, Qld
06.2016 - Current
  • Cultivated strong client relationships by providing knowledgeable support.
  • Established and enforced operational policies to enhance team productivity and empower staff autonomy.
  • Tracked expenses for accommodation, supplies, and services to ensure accurate accounting.
  • Facilitated communication between internal teams and external customers to manage requests effectively.
  • Resolved issues collaboratively with staff, implementing customer service initiatives.
  • Advocated for staff training and led development strategies to enhance team performance.
  • Maintained accurate file management by updating a high volume of records daily.
  • Managed small projects while adhering to time, budget, and quality standards.

Customer Service Representative

Westpac
Mackay, Qld
03.2015 - 06.2016
  • Resolved customer concerns by maintaining a calm, friendly demeanor throughout interactions.
  • Documented customer conversations to track requests, issues, and resolutions.
  • Facilitated account payments and established payment plans for customers.
  • Uphold strict quality control policies during all customer interactions.
  • Reviewed customer accounts to identify current challenges and propose solutions.
  • Utilized probing questions to accurately assess service needs and input information into systems.
  • Secured client retention by promoting bank services tailored to client needs.
  • Activated customer accounts promptly while ensuring compliance with bank policies.

Customer Service Representative

Commonwealth Bank
Mackay, Qld
03.2006 - 04.2012
  • Processed customer checks, verified identification, and checked account balances per bank policy.
  • Balanced cash and checks against computer records at shift's end.
  • Assisted customers with account inquiries and updates, ensuring satisfaction.
  • Entered transactions into systems and issued receipts efficiently.
  • Educated customers on bank services, financial products, and applicable fees.
  • Identified customer needs and recommended suitable financial products.
  • Maintained strict adherence to data security guidelines to prevent breaches.
  • Trained staff on cash drawer operations to enhance team efficiency.

Education

Diploma Of Remedial Massage - Health

Holisitic Education
Mackay
09.2012

Certificate III - Financial Services

Commonwealth Bank
Commonwealth Bank
07.2008

High School Diploma -

Blackwater State High School
Blackwater, QLD

Skills

  • Database administration
  • Vendor and relationship management
  • Calendar coordination
  • Troubleshooting and diagnosis
  • Process optimization
  • Analytical problem-solving
  • Maintenance scheduling

References

  • Michelle Lowe - Current A/ Business Manager - Qld Health, Mackay, Qld. Ph: 48855904
  • Jacki Darnell, previous BEMS Capital Business Manager, Qld Health, Mackay, Qld Ph: 0438 389 822
  • Tony Watkins, Business owner of AVW Industries, Mackay, Qld M: 0431 275 051

Affiliations

  • Candle maker

Timeline

Administration Officer

Qld Health
06.2016 - Current

Customer Service Representative

Westpac
03.2015 - 06.2016

Customer Service Representative

Commonwealth Bank
03.2006 - 04.2012

Diploma Of Remedial Massage - Health

Holisitic Education

Certificate III - Financial Services

Commonwealth Bank

High School Diploma -

Blackwater State High School

Similar Profiles

CREATE PROFILE
Rhonda-Lee Chadwick