Rhonda Lettieri

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Working closely with the MD to identify dead stock and creating an action plan.
• Analyzing current customer base and looking for opportunities to reach out.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Met with clients, delivering presentations, and educating on product and service features and offerings.

• Create and manage social media campaigns to increase brand engagement.
• Conducted market research to identify new opportunities and target markets.
• Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
• Continually maintained and improved company's reputation and positive image in markets served.
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• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Worked diligently to promote loyalty to the brand
• Anticipated clients' needs by staying in touch on regular basis.
• Built client relationships by acting as liaison between customer service and sales teams.
• Established successful account relationships by building rapport and maintaining consistent communication.
• Attended trade shows and industry events to promote company products and services.

Reason for leaving: Wanted to try my own business and run an agency

• Built and maintained strong client relationships to drive business growth.
• Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
• Work closely with MD on imports and product selection for incoming stock
• Design and plan trade fair stands for effective setup and breakdown
• Involved in Strategic planning for growth of business
• Facilitate contests, giveaways and influencers for fresh marketing content
• In addition to my sales role, manage social media platforms for business including Facebook, and 4 active Instagram pages.

Reason for Leaving: Headhunted by another retailer to join the Homewares sector.

• Territory NSW, QLD, WA, TAS
• Build relationships with Key Accounts across multiple channels, and over 300 independents
• Engaged in active business development and onboarded several key accounts such as Chrisco, Kidstuff, Catch of the Day, Peters of Kensington, Toymate, Australian Geographic
• Worked in toy, gifting, hydration, and party channels
• Attended and set up trade fairs annually
• Responsible for selling over 14 brands in my territories across all channels of retail ( News Agents, toy stores, gift stores…..)
• Build sell sheets and do business submissions for domestic and FOB orders
• Largest customer portfolio includes: Australia Post, Catch, Kidstuff, Toymate, Universal, Surf Stitch, Peters of Kensington and Baby Bunting accounts
• Reason for leaving: made redundant

• Key Account management for all Domestic sales in Australia, managed a portfolio of over 500 customers in all states for all brands
• Set up and managed online marketplaces Amazon and Catch
• Engaged in continuous customer communication with face to face store visits weekly
• Participated in store events for Brio with Key retailers like Peters of Kensington and HobbyCo
• Set up and worked at several trade fairs
• Managed international brands like BRIO and Crocodile Creek
• Reason for leaving: made redundant

• For several brands including Joolz, Nattou, Babyrest
• Primarily worked with nursery and baby retailers
• Had strong relationships with staff in store due to training weekly
• Was able to increase business in Joolz in Baby Bunting with in-store setups and continual training
• Working on weekends to assist in store demonstrations
• Attend company marketing events to help promote the brands.

• Years and 7 months)
• Manage existing accounts for Chicco Australia in New South Wales and ACT
• Team building and training new Reps
• Product training to sales staff
• Selling in product to buyers
• Dealing with customer issues
• Setting up trade shows in various cities around Australia
• Launched JOIE brand in Australia with team and successfully increased sales year on year consistently