Rhonda McLaughlin
Newtown,TAS
Summary
Leader with a strong track record of transforming workplace culture to enhance engagement and client outcomes. Expertise in strategic planning and implementation, fostering collaboration among diverse stakeholders, including service users and government entities. In-depth knowledge of NDIS regulations and trauma-informed practices, ensuring effective service design for vulnerable populations. Committed to ethical governance and continuous personal development, driving organizational success through innovative solutions and operational efficiency.
Overview
31
31
years of professional experience
Work History
Director
Kickstart Arts Network
03.2023 - Current
- Company Overview: Not for Profit, community arts and wellbeing organisation. www.kickstartarts.org
- Not for Profit, community arts and wellbeing organisation. www.kickstartarts.org
Director & Co Founder
ARK Support Coordinators
10.2021 - Current
- Company Overview: ARK Support Coordination and Recovery Coaching for NDIS participants is a registered NDIS provider running an independent contractor model of support coordination. www.arkplanit.com
- ARK Support Coordination and Recovery Coaching for NDIS participants is a registered NDIS provider running an independent contractor model of support coordination. www.arkplanit.com
Director & Co Founder
Artosaurus Gallery and Studios
Moonah
08.2021 - Current
- Company Overview: The concept for Artosaurus was to build an inclusive art community by running community art classes alongside a Residents Artist Program (for NDIS participants). Its primary purpose was to create an alternative career path for artists with disabilities by establishing a retail outlet selling work from local artists and the Resident Artists without any distinction between the two groups. www.artosaurus.org
- The concept for Artosaurus was to build an inclusive art community by running community art classes alongside a Residents Artist Program (for NDIS participants). Its primary purpose was to create an alternative career path for artists with disabilities by establishing a retail outlet selling work from local artists and the Resident Artists without any distinction between the two groups. www.artosaurus.org
National Director, Disability Practice and Quality
Life Without Barriers (LWB)
08.2018 - 07.2021
- Company Overview: Working across disability programs nationally to transition the organisation to the NDIS market, focusing on ICT systems, culture, and practice changes.
- Leading the Disability Reform Unit responsible for developing the policies and procedures to align the organisation with the NDIS Quality and Safeguarding Commission.
- Overseeing a team of staff who provided a centralised team to respond to questions from across the organisation about NDIS business rules and their interpretation and implementation.
- Preparation for the Disability Royal Commission into Abuse, Neglect and Exploitation.
- Led the service delivery component of the development of an end-to-end software solution to increase efficiency and ensure claimed support. It included inquiry, quote, service agreement, rostering, cost capture, claiming, and reconciliation.
- Led the client satisfaction survey from the development of the survey through to reporting to the Board with recommendations for service improvement.
- Led a pilot project to establish self-directed teams. This required international research, the development of training, policies and procedures, and recommendations to the Board regarding the viability of the program for LWB.
- Established the Covid Response Unit, which worked nationally to develop protocols and manage contacts through to coordinating the response to positive cases.
- Working across disability programs nationally to transition the organisation to the NDIS market, focusing on ICT systems, culture, and practice changes.
- Self-directed teams were not recommended as there was a fundamental culture clash between the way the organisation operated and its appetite for risk.
- Establishing a COVID Response Unit for over 10,000 staff, clients (and their families), and foster carers was perhaps the most challenging project undertaken.
State Director, Tasmania
Life Without Barriers
01.2013 - 12.2018
- Company Overview: The State Director is responsible for the strategic direction and operations of all the Tasmanian services.
- Responsible for the management of 20 million dollars and approximately 280 employees.
- Acted as the Executive Director for Client Services nationally and covered periods of leave for State Directors in New South Wales, Victoria, Northern Territory and Queensland.
- Responsible for the operations of client services across the Out of Home Program (foster care and residential care), Youth Mental Health Services, Disability Programs, education support program, and immigration services for unaccompanied minors (1st year).
- Implementation of Tasmanian Business Plans and contribution to the National Strategic Plan.
- Manage and meet growth targets of 20% per annum.
- Collaborate with centralised services located in the state and across other jurisdictions.
- The State Director is responsible for the strategic direction and operations of all the Tasmanian services.
- Within the first year, it generated the first surplus budget that Tasmania had ever had.
- Closed the centre-based day support program and replaced it with community-based activities.
- Ceased the use of agency staff.
- Reformed the Children and Family service and introduced new qualifications standards for people working in roles that recruited, assessed and monitored Foster Carers.
- Implemented the CARE model into residential services for children.
CEO
Mosaic
01.2004 - 12.2012
- Company Overview: Mosaic is a community sector organisation providing support services across thirteen sites to people with disabilities.
- Support the operations of the Board including the development of and implementation of the vision and mission statements, strategic plan and development of business plans.
- Provide leadership to ensure best practice service standards, positive client outcomes and staff and stakeholder engagement.
- Manage the daily operations ensuring compliance with relevant legislation and grant obligations.
- Monitor industry trends, strategic risks and opportunities that support the ongoing success of the organisation and growth.
- Mosaic is a community sector organisation providing support services across thirteen sites to people with disabilities.
- Turned the organisation around from one facing insolvency to an organisation that was winning tenders.
Operations Manager
Oak Possability / Lifestyle Solutions
01.2002 - 12.2004
- Company Overview: Oak Possability / Lifestyle Solutions is now a large community service organisation that primarily supports people with a disability and child youth and family programs.
- Oak Possability / Lifestyle Solutions is now a large community service organisation that primarily supports people with a disability and child youth and family programs.
Respite Coordinator
Disability Services State Government
07.1997 - 06.2002
- Providing centre based respite services for adults and children, including emergency respite for Southern Tasmania.
Team Leader Case Management
Disability Services State Government
02.1994 - 06.1997
- Coordinating services and supports to people registered with Disability Services (Government).
Education
MBA - Master of Business Administration - Corporate Governance
University of Tasmania
01.2016
Advanced Governance Diploma - Mastering the Boardroom
Australian Institute of Company Directors
01.2012
Governance Diploma -
Australian Institute of Company Directors
01.2008
Graduate Certificate in Management -
UTAS
01.2008
Advanced Diploma Community Services Management -
TAFE
01.2005
Skills
- Leadership
- Risk assessment
- Policy writing
- Stakeholder engagement
- Regulatory compliance
- Process improvement
- Financial management
- Budget oversight
- Strategic planning
- Change management
- Crisis management
- Employee development
- Budget control
- Goal setting
- Program management
- People management
- Organizational development
- Problem-solving
- Information technology management
- Resource allocation
- Business development
- Multitasking and organization
- Hiring and retention
- Industry knowledge
- Non-profit management
- Issues resolution
- Creativity and innovation
- Analytical thinking
- Vendor relationship management
- Strategies and goals
- Human resources management
- Leadership development
- Conflict resolution
- Verbal and written communication
- Coaching and mentoring
- Business strategy
- Performance management
- Operations management
- Influence
- Workplace Culture Change
- Communication
- Negotiation
- Stakeholder Engagement
- Strategic Planning
- Organizational Development
- Social Understanding
- Economic Understanding
- Environmental Understanding
- NDIS Knowledge
- Trauma-Informed Practice
- Industrial Issues Understanding
- Performance Management
- Risk Recognition
- Relationship Building
- Personal Development
- Creative Problem Solving
- Governance Experience
- Ethical Governance
- Values-Driven Leadership
- Cultural Competence
Personal Information
Date of Birth: 03/25/71
Board Positions
- Director, Centacare Evolve Housing, 01/01/20, 11/30/22, Evolve Housing is a social housing provider that also has a focus on developing and building communities.
- Chair, Flourish, 03/01/17, Current, Flourish is a state-wide consumer driven organisation with a focus on improving the health care system for people with a mental illness.
- Director & Company Secretary, Tasmanian Chamber of Commerce and Industry, 01/01/10, 12/31/12, Implemented governance policies and procedures, established a governance sub-committee.
- Director, Cosmos, 01/01/13, 12/31/14, Assisted with conducting a Board Evaluation, boosting recruitment, and developing governance policies.
- Director & Secretary, Association for Children with Disability (ACD), 01/01/09, 12/31/12, Assisted in the coordination and implementation of a Strategic Plan focusing on five-year goals for the organisation.
Timeline
Director
Kickstart Arts Network
03.2023 - Current
Director & Co Founder
ARK Support Coordinators
10.2021 - Current
Director & Co Founder
Artosaurus Gallery and Studios
08.2021 - Current
National Director, Disability Practice and Quality
Life Without Barriers (LWB)
08.2018 - 07.2021
State Director, Tasmania
Life Without Barriers
01.2013 - 12.2018
CEO
Mosaic
01.2004 - 12.2012
Operations Manager
Oak Possability / Lifestyle Solutions
01.2002 - 12.2004
Respite Coordinator
Disability Services State Government
07.1997 - 06.2002
Team Leader Case Management
Disability Services State Government
02.1994 - 06.1997
MBA - Master of Business Administration - Corporate Governance
University of Tasmania
Advanced Governance Diploma - Mastering the Boardroom
Australian Institute of Company Directors
Governance Diploma -
Australian Institute of Company Directors
Graduate Certificate in Management -
UTAS
Advanced Diploma Community Services Management -
TAFE
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