RHONDA RATCLIFFE
Dowerin,WA
Summary
An enthusiastic, self-motivated and hard-working individual capable of working efficiently to meet deadlines and prioritize tasks to achieve specific outcomes. Good communication, numerical and diplomacy skills have been developed through working in the customer service industry for over 35 years. Working in teams or autonomously to provide a friendly yet professional experience. The respect of colleagues in past supervisory roles has been gained by having the ability to communicate effectively with people of all levels and in many different situations.
Overview
36
36
years of professional experience
Work History
Office Manager
Dowerin Bulk Transport
09.2011 - Current
- Responsible for providing administrative support to directors
- This role includes: processing and entering of all data relating to accounts receivable and payable, employee wage and company tax calculations using Agrimaster and then latterly Xero Accounting Software.
- Maintaining accurate HR records and ensuring staff accreditation documentation is appropriate for jobs undertaken.
- Maintaining accurate vehicle records to ensure compliance with Main Roads WA accreditation.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company directors.
- Whilst employed at Dowerin Bulk Transport the number of accredited vehicles increased from 7 to 11 and employees from 7 to 15.
Chairperson
Goomalling Gumnuts
09.2011 - 09.2014
- Spent two years as Committee Member at Goomalling Gumnuts Inc day care centre then Chairperson
- Part of management committee which implemented changes to improve financial viability, organized fund raising and maintained centre to comply with relevant legislation and accreditation.
- Established procedural framework for Goomalling Gumnuts to meet National Quality Standards for day care centres.
Home & Family Duties
Home
01.2008 - 09.2011
- Home duties
- Looking after daughter until age 3
RadioWest Account Manager
Macqaurie Regional Radioworks
07.2007 - 12.2007
- Responsible for sales and servicing of clients in Northam and adjoining regional areas.
- Developed and maintained courteous and effective working relationships.
- Organized and detail-oriented with a strong work ethic
- This role involved: researching prospective clients, contacting and meeting both new and existing clients, tailoring proposals to meet client needs, ensuring clients received first class professional customer service, building strong customer relationships within local community, processing all paperwork, adhering to commercial radio codes of practice, company policies and on air guidelines.
Office Manager/Administrator
D and D Transport
11.2006 - 07.2007
- Responsible for all administrative and reception duties involved with daily operation of busy transport firm.
- This role included: processing and entering of all data relating to accounts receivable and payable, employee wage and company tax calculations all using MYOB accounting system.
- Created and maintained strong customer relations in order to achieve repeat and new business.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
Farm Cook
Davison & Co (Barford) Ltd
11.2005 - 05.2006
- Catered for 3 seasonal workers on 22,000 acre property.
- Budgeted, prepared and cooked all food for casual staff during busy seeding and harvesting periods.
- Ensured that workers were provided with various nutritious and healthy meals whilst keeping to budget constraints.
Recruitment Co-ordinator
Fircroft Engineering Ltd
09.2004 - 11.2005
- Responsible for administrative duties concerning all aspects of recruitment on manufacturing site with approximately 9000 employees.
- This role included: receiving, appraisal and acknowledgement of resumes, administration of psychometric tests and scheduling of interviews, liaison with HR managers, HR advisors, vacancy owners and prospective candidates.
- Provided efficient and professional services whilst ensuring that all relevant legislative requirements were adhered to.
- Managed time efficiently in order to complete all tasks within deadlines.
- Developed and maintained courteous and effective working relationships.
Studying
Northumbria University
01.2003 - 09.2004
- Studying to achieve BA Hons Business Management degree
Area Manager
Chas Kendall T/A Limited
06.1988 - 01.2003
- Responsible for the daily running of 11 offices with an approximate annual turnover of ₤10 million ($18 million AUD)
- I was involved in all aspects of human resource management – recruitment and selection, training and development, personnel planning, welfare and employee services, wages and salary systems and staff appraisal
- The role also involved handling customer enquiries, dispute resolution, advertising and promotion of products, weekly balancing of area accounts, stock control, supervision and assistance of other staff members
- Hours included weekend, public holiday and evening work
- Prior to promotion as Area Manager I was a Shop Manager for ten years, I worked relentlessly to ensure that my shop maintained market share in a very competitive market
- In recognition of my efforts I was rewarded with progression through the company hierarchy as I was initially employed as a Trainee Shop Manager.
Cook
The Royal Oak - Jennings Brothers
01.1988 - 06.1988
- Preparing, cooking and serving of all meals in busy public house.
Education
Bachelor of Arts (Hons) - Business Management
Northumbria University, Lakes College
West Lakes & Carlisle, Cumbria UK2004
Higher National Diploma - Business And Personnel
West Lakes College
Distington, Cumbria UK2002
Higher National Certificate in Business Studies
West Cumbria College
Workington, Cumbria UK05.2001
RSA 1 – Typing -
Wyndham School - Night Class
Egremont, Cumbria UK1991
Wyndham School 6th Form
Egremont, Cumbria, UK06.1987
O Level & GCSE -
Wyndham School
Egremont, Cumbria UK06.1985
Skills
- Profit and Loss Statements
- Report Preparation
- Time Management
- Handling Complaints
- Administering Payroll
- Human Resources
- Business Administration
- Excellent Multitasking Abilities
- Cash Flow and Reconciliation
- Billing and Invoicing
- Job Bidding
- Regulatory Compliance
Timeline
Office Manager
Dowerin Bulk Transport
09.2011 - Current
Chairperson
Goomalling Gumnuts
09.2011 - 09.2014
Home & Family Duties
Home
01.2008 - 09.2011
RadioWest Account Manager
Macqaurie Regional Radioworks
07.2007 - 12.2007
Office Manager/Administrator
D and D Transport
11.2006 - 07.2007
Farm Cook
Davison & Co (Barford) Ltd
11.2005 - 05.2006
Recruitment Co-ordinator
Fircroft Engineering Ltd
09.2004 - 11.2005
Studying
Northumbria University
01.2003 - 09.2004
Area Manager
Chas Kendall T/A Limited
06.1988 - 01.2003
Cook
The Royal Oak - Jennings Brothers
01.1988 - 06.1988
Bachelor of Arts (Hons) - Business Management
Northumbria University, Lakes College
Higher National Diploma - Business And Personnel
West Lakes College
Higher National Certificate in Business Studies
West Cumbria College
RSA 1 – Typing -
Wyndham School - Night Class
Wyndham School 6th Form
O Level & GCSE -
Wyndham School
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