Rhonda Russo
Craigieburn,VIC
Summary
Accomplished Manager with a proven track record at Metro Canteens and Cafe 41, enhancing customer satisfaction and streamlining operations. Expert in customer service and complex problem-solving, I've successfully led teams to exceed performance goals while maintaining high-quality service delivery. Skilled in money handling and fostering positive work environments, my leadership has directly contributed to increased efficiency and profitability.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Assistant manager position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Assistant Manager
Metro Canteens
03.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Manager
Cafe 41
03.2017 - 02.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
Manager
Werribee Fruit Market
05.2009 - 02.2014
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Sales Assistant
Adairs Retail Group
10.2022 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers with prompt and polite support in-person and via telephone.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Participated in ongoing training to stay updated on current products, promotions, and industry trends.
- Built rapport with repeat customers, fostering long-term loyalty to the brand.
- Established rapport with customers using active listening and interpersonal skills.
- Fielded customer questions to share information about products, availability, and pricing.
- Provided exceptional customer service, ensuring repeat business through personalized shopping experiences.
Education
Mercy College
Coburg, VICSkills
- Customer service
- Complex Problem-solving
- Money handling
- Documentation and reporting
- Team leadership
- Decision-making
- Problem-solving
Timeline
Sales Assistant
Adairs Retail Group
10.2022 - Current
Assistant Manager
Metro Canteens
03.2022 - Current
Manager
Cafe 41
03.2017 - 02.2022
Manager
Werribee Fruit Market
05.2009 - 02.2014
Mercy College
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