Rhonda Siggs
Toowoomba,QLD
Summary
Experienced Coordinator with proven background in project management and team leadership. Skilled in streamlining operations, improving productivity, and working collaboratively with local health care providers within the community, including work within regional and remote areas. Known for successfully coordinating multiple projects simultaneously while meeting critical deadlines. Display strong communication skills coupled with problem-solving abilities that have positively impacted previous workplaces.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Assessor
Services Australia
Toowoomba, Queensland
08.2015 - Current
- Ensured compliance with applicable laws, regulations, standards, guidelines and ethical principles governing assessments.
- Conducted assessments and interviews with clients to determine eligibility for services.
- Created reports summarizing assessment results for review by stakeholders.
- Collaborated with interdisciplinary teams to ensure that all client assessments were completed accurately and timely.
- Coaching and training of new assessors
- Liaised with internal and external providers for referral and support services
Team Leader
Services Australia
Toowoomba, Queensland
03.2015 - 08.2015
- Maintained a positive work environment that promoted collaboration between team members.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Established clear expectations for employees, providing guidance when needed.
Rehabilitation Counselor
CRS Australia
Toowoomba, Queensland
03.2008 - 02.2015
- Conducted intake interviews with clients to determine their eligibility for services and to identify their needs.
- Developed outreach initiatives designed to raise awareness about disability rights within the local community.
- Provided counseling and case management services to individuals with disabilities in order to assist them in achieving their goals.
- Provided crisis intervention services when needed by utilizing various therapeutic approaches such as cognitive-behavioral therapy.
- Assessed patient's physical, psychological, and vocational challenges to develop individualized rehabilitation plans.
- Attended conferences and seminars regularly in order to stay informed about current trends in rehabilitation counseling practices.
- Established positive relationships with community resources such as housing providers, mental health support services, training to facilitate referrals when appropriate.
- Coordinated the delivery of medical, educational, social, vocational, and other related services for clients.
- Educated employers on the value of hiring workers with disabilities through workshops and presentations.
- Maintained accurate records of client assessments, treatment plans, progress notes, service authorizations according to agency protocols.
- Participated in interdisciplinary team meetings by providing input regarding the development of effective treatment plans based on individual needs.
- Performed assessments to determine individual limitations and strengths.
Case Manager
Dept of Child Safety
Toowoomba, Queensland
03.2006 - 03.2007
- Conducted home visits to assess the safety of living environments for clients.
- Monitored client progress through regular follow-up contacts.
- Participated in interdisciplinary team meetings to discuss safety plans, home visits, court orders eg. Interim orders, Affidavits.
- Collaborated and coordinated agency responses to identified children at risk as SCAN Coordinator for Darling Downs Region.
- Coordinated transportation services for children for visitations and appointments with medical professionals to coordinate treatment plans for children in care with foster parents.
Assistant Manager
WorkCover Qld
Cairns, Queensland
03.1998 - 03.2004
- Provided guidance and support to 30 staff members on daily tasks, projects, and objectives.
- Managed customer service inquiries and complaints
- Provided training and development and resolved conflicts between team members in an effective manner.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Ensured compliance with safety regulations and company policies.
- Created and managed budgets for staffing, travel, training, and office maintenance/resources.
- Workplace Health and Safety Officer and Workplace Rehabilitation Officer
- Created and managed budgets for staffing, travel, training, and office maintenance/resources.
- QComp Auditor and Self Insurance Trainer
- Acting Manager
Education
Diploma of Management And Business -
SQIT
Toowoomba, QLD11-2012
Bachelor of Science - Psychology
USQ
Toowoomba, QLD02-2006
Master of Public Health -
UniSQ
Toowoomba, QLDSkills
Report writing including:
* Systematic Review
* Literature Reviews
* Research Proposal
* Funding Application
* Concept Brief
* Advocacy Plan
* Human Research Ethics Application
* Case Study
* Written Critique
* Comparative Needs Assessment
* Affidavit
Certification
- Full member of Australia Society of Rehabilitation Counselors - membership no. 10795
- Accredited Comcare provider - ID No. 1862
- Qld Manual Driver's Licence
- Blue Suitability Card to work with Children
Timeline
Assessor
Services Australia
08.2015 - Current
Team Leader
Services Australia
03.2015 - 08.2015
Rehabilitation Counselor
CRS Australia
03.2008 - 02.2015
Case Manager
Dept of Child Safety
03.2006 - 03.2007
Assistant Manager
WorkCover Qld
03.1998 - 03.2004
Diploma of Management And Business -
SQIT
Bachelor of Science - Psychology
USQ
Master of Public Health -
UniSQ
Similar Profiles
Tulani-Louise MckieTulani-Louise Mckie
Customer Service Officer at Services AustraliaCustomer Service Officer at Services Australia
Telia DonoghueTelia Donoghue
Service Officer at Services AustraliaService Officer at Services Australia
Jessika DalbonJessika Dalbon
Government Contractor at Services AustraliaGovernment Contractor at Services Australia
NATASHA ROBERTSNATASHA ROBERTS
Community Engagement Specialist at Services AustraliaCommunity Engagement Specialist at Services Australia
Christine StapletonChristine Stapleton
Dispatch Coordinator at VANGUARD LAUNDRY SERVICESDispatch Coordinator at VANGUARD LAUNDRY SERVICES