Rhonda Stuart
Park Ridge,QLD
Summary
Efficient agent with demonstrated success in coordinating and managing transport goods. Skilled in using transportation management systems and logistics software with strong knowledge of customs regulations and compliance requirements. Team-oriented and committed to improving efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Export Documentation Specialist
ITW POLYMER & FLUIDS/AAMTECH
09.2021 - 08.2023
- Observed and tracked consignments to verify timely deliveries and accurate invoicing.
- Negotiated and arranged transport of goods with shipping or freight companies.
- Directed delivery trucks to shipping doors or designated areas and helped unload and load goods.
- Skilled at working independently and collaboratively in a team environment.
- Prepared documentation for shipping including Shippers Letter of Instruction, MO41( Multi-modal sea cargo documentation) for Dangerous Goods, Overpacks for pallets and provide relevant MSDS documents.
- Maintain Dangerous Goods master spreadsheet and product description master spreadsheet
- Create bookings and timeslots within relevant shipping portal and retrieve booking confirmation
- Maintain efficient, effective, relationships with Port and Shipper staff
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Logistics Administrator
ITW AAMTECH
01.2020 - 08.2023
- Delivered logistic support to leverage existing resources with cost-effective savings.
- Conducted audits to improve office logistics practices and procedures.
- Detected and enforced improvement opportunities in supply chain.
- Updated and maintained databases to track shipments and inventory.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Analyzed customer requirements and provided customized logistics solutions.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Monitored performance of logistics operations to identify areas for improvement.
- Built and established relationships with staff and vendors.
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Sorted documents and maintained organized filing process.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Followed established procedures to enter and process data correctly.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Collated and organized data entry documents into filing systems for easy access.
- Developed data entry policies and procedures in compliance with company standards.
- Secured and protected data from unauthorized access by complying with security protocols.
Customer Service Representative
ITW AAMTECH
12.2013 - 01.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Tracked customer service cases and updated service software with customer information.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Sought ways to improve processes and services provided.
- Managed timely and effective replacement of damaged or missing products.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
Despatch Supervisor/Administrator
ITW AAMTECH
12.2013 - 01.2020
- Supervised team of 9 employees and provided training focused on maximizing overall performance.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Determined number of man hours required to complete assignments after reviewing scope of each project.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Generated reports to track deliveries and maintain proper records and documentation.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Analyzed customer feedback and provided solutions to improve customer service.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
- Implemented strategies to maintain consistantly efficient and high DIFOT levels
Data Entry Operator
SEPTONE PRODUCTS
04.2008 - 12.2013
- Completed data entry tasks with accuracy and efficiency.
- Maintained files, records and chronologies of entry activities.
- Scanned documents and saved in database to keep records of essential organizational information.
- Corrected data entry errors to prevent duplication or data degradation.
- Searched, extracted and interpreted information to determine correct input procedure.
- Evaluated source documents to locate needed information.
- Entered data into various computer systems accurately using Microsoft Office Suite.
- Sorted documents and maintained organized filing process.
- Followed established procedures to enter and process data correctly.
- Created and maintained data entry logs to track data entry activities.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Developed and maintained databases to store customer information.
- Collated and organized data entry documents into filing systems for easy access.
- Developed data entry policies and procedures in compliance with company standards.
- Secured and protected data from unauthorized access by complying with security protocols.
Education
Diploma - Counselling
ACAP - AUSTRALIAN COLLEGE of APPLIED PROFESSIONALS
Brisbane, QLD10.2017
General Studies
Fairhills High School
Knoxfield, VIC09.1979
Skills
- Freight Forwarding
- Operational Efficiency
- Product Availability
- Shipping Documentation
- Order Fulfillment
- Administrative Support
- Cycle Counts
- Delivery Truck Direction
- Regulatory Compliance
- Invoice Processing
- Standard Operating Procedure
- Goods Classification
REFERENCES
DAWN MADURAI - CUSTOMER SERVICE MANAGER - ITW POLYMER & FLUIDS/ITW AAMTECH - 0401496834( MOBILE)
PAUL BURCHELL - WAREHOUSE MANAGER - ITW POLYMER & FLUIDS/ ITW AAMTECH - 0488121501 (MOBILE)
JILL WOODROW - OPERATIONS MANAGER - ITW POLYMER & FLUIDS/ ITW AAMTECH - 0410348737 ( MOBILE)
Timeline
Export Documentation Specialist
ITW POLYMER & FLUIDS/AAMTECH
09.2021 - 08.2023
Logistics Administrator
ITW AAMTECH
01.2020 - 08.2023
Customer Service Representative
ITW AAMTECH
12.2013 - 01.2020
Despatch Supervisor/Administrator
ITW AAMTECH
12.2013 - 01.2020
Data Entry Operator
SEPTONE PRODUCTS
04.2008 - 12.2013
Diploma - Counselling
ACAP - AUSTRALIAN COLLEGE of APPLIED PROFESSIONALS
General Studies
Fairhills High School
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