Rhonda Angeleah Pundi

• Client Support:
• · Serve as main contact for NDIS participants, offering information and support.
• · Help clients understand their NDIS plans and how to use their funding effectively.
• · Address client inquiries and resolve issues promptly.
• Assessment and Planning:
• · Assess client needs and goals to create personalized support plans.
• · Coordinate with service providers to ensure clients receive appropriate supports.
• Advocacy:
• · Advocate for clients’ rights and preferences in meetings and interactions.
• · Assist clients in navigating NDIS system and accessing community resources.
• Record-Keeping and Reporting:
• · Maintain accurate records of client interactions and progress.
• · Prepare reports on client engagement and outcomes.
• · Prepare Case notes for participants weekly
• Community Outreach:
• · Build relationships with local organisations and service providers.
• · Engaging and connecting participants with other organisations for housing, food banks and clothing.
• Continuous Improvement:
• · Seek feedback from clients to improve service delivery.
• · Stay updated on NDIS policies and best practices.
• Compliance and Ethics:
• · Ensure all activities meet NDIS guidelines and ethical standards.
• · Maintain client confidentiality and privacy.

HR Management:

· Handle hiring, onboarding, training, and performance reviews.

· Develop and implement HR policies.

· Manage employee records and address employee concerns.

Recruitment:

· Post job openings, screen candidates, and conduct interviews.

· Coordinate with manager to hire the best candidates.

· Ensure a smooth onboarding process for new hires.

Training and Development:

· Identify and organise staff training sessions.

· Monitor and evaluate training effectiveness.

· Support employee career development.

Compliance and Reporting:

· Ensure compliance with employment laws and safety standards.

· Prepare and submit required reports.

· Maintain confidentiality of employee information.

Administrative Support:

· Answer phones, manage emails, and schedule meetings.

· Maintain office supplies and equipment.

· Organise company records and assist with reports and documents.

Employee Engagement:

· Promote a positive workplace culture.

· Organise staff events and activities.

· Implement strategies to improve employee satisfaction.

• Developed strong working relationships with colleagues, contributing to a positive work environment.
• Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
• Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
• Created, prepared, and delivered reports to various departments.
• Managed complex scheduling tasks, ensuring that deadlines were met consistently.
• Improved record-keeping accuracy by creating updated filing system for confidential documents and materials.
• Assisted in development of policy manuals and procedures, contributing to increased organizational clarity and effectiveness.
• Managed team petty cash, purchase orders and account transactions.
• Managed daily payment processing and drafted related financial documents.
• Contributed to increased productivity levels by providing comprehensive training sessions on new software applications for staff members.
• Contributed to team goal-achievement by collaborating with staff to develop customer service improvement initiatives.
• Managed company schedule to coordinate calendar and arrange travel.
• Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Performed wide-ranging administrative, financial and service-related functions.
• Managed data and correspondence to secure information across complex landscapes of organizational departments.
• Increased customer service success rates by quickly resolving issues.
• Developed and implemented strategies to streamline office operations.
• Completed daily logs for management review.
• Planned and coordinated logistics and materials for board meetings, committee meetings, and staff events.
• Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.

• Maintained detailed records of all stock movements, providing valuable data for decision-making purposes.
• Maintained awareness of industry best practices in stock control and inventory management, incorporating relevant ideas into company procedures for continuous improvement efforts.
• Enhanced inventory accuracy by conducting thorough stock audits and addressing discrepancies promptly.
• Determined and performed appropriate adjustments of authorised stock levels.

Business Accounting:

• Financial Transactions: Record and maintain financial transactions such as purchases, expenses, sales revenue, invoices, and payments.
• Payroll Processing: Process payroll, including tax calculations, deductions, and preparing monthly reports.
• Accounts Receivable: Perform day-to-day financial transactions, verify, classify, compute, post, and record accounts receivables data. Prepare bills receivable, invoices, and bank deposits.
• Accounts Payable: Provide financial, administrative, and clerical support. Complete payments, control expenses, and reconcile invoices.
• Financial Reporting: Prepare financial reports, such as Detention Health Reports for Department of Immigration and Border Protection.
• Budgeting and Forecasting: Create budgets and forecasts for company directors, monitor and record expenses.
• Liaison: Communicate with bankers, insurers, and solicitors regarding financial transactions.
• Petty Cash and Credit Card Reconciliation: General management of petty cash and credit card reconciliation.

Administration and Organisation Management Services:

• Customer Service: Provide high-quality customer service, addressing needs of clients from diverse backgrounds.
• Reception Duties: Answer high-volume phone calls, resolve issues, and act as first point of contact during COVID-19 lockdown.
• Data Management: Ensure quality and quantity control of client information and database, respecting privacy and confidentiality.
• Data Entry: Manage client data entry for specific program databases with complex reporting requirements.
• Training Support: Assist with administrative tasks during training sessions, such as organizing catering, providing IT support, creating certificates, and managing documents.
• Client Support: Anticipate and meet client-specific needs, providing culturally relevant service and support.

Human Resources and Office Management:

• Workplace Health and Safety: Comply with workplace health and safety frameworks, acting as Chief Fire Warden and First Aid Officer.
• Onboarding: Deliver onboarding services, including induction and training for new staff.
• Asset Management: Manage organization’s properties and assets, such as cars, computer equipment, and office supplies.
• Office Operations: Ensure smooth office operations, manage budgets, liaise with staff, suppliers, and clients.
• Meeting and Event Coordination: Organize meetings, manage databases, and coordinate company events or conferences.
• Correspondence Handling: Deal with correspondence, complaints, and queries from staff, clients, and stakeholders.
• IT Support: Provide IT support, ensuring smooth operation of computer systems and internet services. Set up computer LAN for new outlets and troubleshoot IT issues.
• Document Preparation: Prepare letters, presentations, and reports, such as Asylum Seekers Health Detention Reports.