RHONDA POSSINGHAM
Summary
Upbeat, knowledgeable, and efficient Member Services Representative equipped to manage positive member interactions and provide the highest quality customer service. Promote products and services, answer questions and seek timely resolutions to satisfy team members and maintain high productivity. Excellent communicator with attention to detail and good account management skills. Hardworking and focused on completing work efficiently with the goal to consistently meet and exceed targets. Reliable team member accustomed to taking on challenging tasks. Dedicated to business success.
Overview
31
31
years of professional experience
Work History
Volunteer Canteen Assistance
Ardtornish Primary School
02.2018 - Current
- Prepare ordered lunches for the day
- Food service during school day breaks
- Organise all pre-ordered lunches into children's classroom lunchboxes
- Reconciling cash and online takings
- Prepare and report to Governing Council on canteen
Customer Service Representative
Pernod Ricard Winemakers
02.2004 - Current
- Management of inbound and outbound calls inc the use of a multi-line phones system to directing calls to relevant departments and team members
- Management and distribution of emails
- Corresponding with customers and a large team of members
- Provide assistance, advice and resolutions to Customers and Team members regarding new, existing and special order requests
- Assisted in providing resolutions to customer enquiries, concerns and complaints in a timely and empathetic manner
- Trained and developed new team members on customer service initiatives and operational procedures
- Prioritising workloads to ensure deadlines were met
- Working together with other team members to meet company KPI Targets
Hotel Front Office Receptionist
Mount Lofty House
04.1994 - 09.2004
- Advised housekeeping staff of vacated rooms ready for cleaning
- Verified customer credit and established modes of payment for accommodations provided
- Registered and assigned rooms to guests, provided room keys, received messages, and maintained accounts
- Resolved problems with rooms by contacting housekeeping and maintenance to address issues
- Upsold hotel facilities and services to drive revenue
- Presented statements and transacted payments from departing guests
- Answered inquiries about hotel services travel directions, nearby shopping, restaurants, and entertainment venues
- Managed complaints, handled disputes, and resolved conflicts
- Posted charges for rooms, food, liquor, or telephone calls to account ledgers
- Reviewed accounts and charges with guests at checkout
- Greeted guests on arrival and arranged for luggage to be taken to assigned rooms
Education
Working with children check -
RAN Training -
Covid Marshall Training -
12.2020
Skills
- High Level Computer skills
- MS Office Suite
- Fast Learner
- High Quality Customer Service
- Team Player
- Effective Communicator
- Product Knowledge
- Multi Line telephone operation
- Order Processing
- Ability to Prioritise
References
- Sonia Kranixfeld, Pernod Ricard Winemakers, Integration Manager Supply Chain, 0414 289 606
- Donna Evans, Pernod Ricard Winemakers, International Customer Service Officer, 0423 322 388
Timeline
Volunteer Canteen Assistance
Ardtornish Primary School
02.2018 - Current
Customer Service Representative
Pernod Ricard Winemakers
02.2004 - Current
Hotel Front Office Receptionist
Mount Lofty House
04.1994 - 09.2004
RAN Training -
Covid Marshall Training -
Working with children check -
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