Rhondele Mayo
Sydney,NSW
Summary
Detail-oriented, high-performing Leader with over 17 years of experience delivering successful improvements for business operations, motivating dynamic teams while cultivating a highly productive company culture. Resourceful manager and compliance specialist to thrive in fast-paced and changing environments. Dedicated to sustaining operational accuracy and delivering results for optimal outcomes.
Overview
17
17
years of professional experience
Work History
Area Manager, Family Based Care
Life Without Barriers
Sydney
11.2018 - Current
- The purpose of the Area Manager position is to lead and manage a local Child, Youth and Family team within a local geographical area to ensure the team is meeting the safety, wellbeing and permanency goals of children and young people in family based out of home care and/or intensive therapeutic care
- The Area Manager supports the delivery of service contracts and by providing meaningful input into the planning, development, growth and execution of services.
- Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
- The Area Manager works with a range of internal & external stakeholders to improve client outcomes and organisational performance.
- Provided guidance on the implementation of new policies and procedures.
- Scheduled regular meetings to discuss objectives, performance metrics and feedback.
- Collaborated with other departments such as Human Resources or Marketing on initiatives related to Area Management duties.
- Oversaw the recruitment process for new staff members including interviewing and training.
Operations Manager, OOHC
Life Without Barriers
Sydney and Alice Springs, NT
03.2012 - 11.2018
- Address operational issues and develop solutions to improve workflow. Lead and mentor team members, providing guidance and support for their professional development. Collaborate with senior management to set operational goals and implement strategic plans.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Coordinated cross-functional teams to ensure timely delivery of products and services.
- Developed key performance indicators to measure effectiveness of operational processes.
- Developed and implemented operational procedures to ensure quality standards are met.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Established effective relationships with key stakeholders.
Manager – Person, Place, Planning
Lifestyle Solutions
Sydney Area
01.2007 - 01.2011
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Coached, mentored and trained team members in order to improve their job performance.
- Provided leadership during times of organisational change or crisis situations.
- Analysed data to develop action plans for improving services offered.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Established processes to ensure efficient workflow throughout the organisation.
- Created monthly reports for senior management summarising operational performance metrics.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Monitored staff performance and addressed issues.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Reviewed completed work to verify consistency, quality, and conformance.
Education
Therapeutic Crisis Intervention -
Cornell University
01.2024
AVERT Family Violence Basics Training -
Australian Institute of Social Relations
01.2021
AVERT Family Violence Screening & Safety Planning Training -
Australian Institute of Social Relations
01.2021
GROWTH Leadership Development Program -
01.2021
Accredited External Facilitator (Programs) -
Corrective Services NSW
01.2018
Diploma in Business Management -
The Centre for Community Welfare Training (CCWT)
01.2016
Associate Diploma in Policing Practice -
Charles Sturt University
01.2010
Bachelor Social Science (Psychology) -
University of Western Sydney
01.2006
Skills
- Relationship building and management
- Operations Management
- Quality Assurance
- Process Improvement
- Operations
- Staff Training and Development
- Business Development
- Cross-Functional Collaboration
- Staff Management
- Team Development
- Customer Relationship Management
- Performance Management
Accomplishments
- 2019, Employee Recognition Award – Leadership Award - Individual
- 2018, Employee Recognition Award - Values Champion Award - Team
- 2017, Employee Recognition Award - People’s Choice Award – Individual
- Zonta International – Finalist in Studies in Childhood Development Award
Summary Of Qualifications
- Life Without Barriers, Sydney, Area Manager, Family Based Care, 11/2018, current, The purpose of the Area Manager position is to lead and manage a local Child, Youth and Family team within a local geographical area to ensure the team is meeting the safety, wellbeing and permanency goals of children and young people in family based out of home care and/or intensive therapeutic care. The Area Manager supports the delivery of service contracts and by providing meaningful input into the planning, development, growth and execution of services. The Area Manager works with a range of internal & external stakeholders to improve client outcomes and organisational performance.
- Life Without Barriers, Sydney and Alice Springs, NT, Operations Manager, OOHC, 03/2012, 11/2018
- Lifestyle Solutions, Sydney Area, Manager - Person, Place, Planning, 2007, 2011
References
- Mark Woolven, Manager, Life Without Barriers, 0401 047 256
- Kelly Fishburn, Manager, Life Without Barriers, 0410 617 793
- Rob Gravestocks, Program Co-Facilitator, Correctives NSW, 0411 195 550
Timeline
Area Manager, Family Based Care
Life Without Barriers
11.2018 - Current
Operations Manager, OOHC
Life Without Barriers
03.2012 - 11.2018
Manager – Person, Place, Planning
Lifestyle Solutions
01.2007 - 01.2011
Therapeutic Crisis Intervention -
Cornell University
AVERT Family Violence Basics Training -
Australian Institute of Social Relations
AVERT Family Violence Screening & Safety Planning Training -
Australian Institute of Social Relations
GROWTH Leadership Development Program -
Accredited External Facilitator (Programs) -
Corrective Services NSW
Diploma in Business Management -
The Centre for Community Welfare Training (CCWT)
Associate Diploma in Policing Practice -
Charles Sturt University
Bachelor Social Science (Psychology) -
University of Western Sydney
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