Rhubi Crane
Melbourne,VIC
Summary
Responsible and reliable Floor Staff Member with proven expertise in customer service and waitressing at Hecho En Mexico and The Wildseed Cafe. Adept at training new employees and enhancing customer experiences, consistently maintaining cleanliness and hygiene standards. Skilled in point of sale transactions, contributing to efficient operations and increased customer satisfaction. Committed to making every customer feel welcome and assisting with any need.
Overview
3
3
years of professional experience
Work History
Floor Staff Member
Hecho En Mexico
Ballarat, VIC
05.2023 - 12.2025
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Stocked service areas with supplies during slow periods.
- Greeted customers, answered questions and recommended specials to increase profits.
- Served food and beverages to patrons and confirmed complete orders.
- Took orders for food and drinks and delivered them to guests.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Trained new employees to perform duties.
- Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
- Maintained a clean work station by restocking supplies, wiping down counters.
Floor Staff Member
The Wildseed Cafe
Ballarat, VIC
12.2022 - 04.2025
- Assisted in maintaining a clean working environment by sweeping floors, removing trash from bins, washing dishes.
- Ensured that all food items were prepared according to established recipes and standards.
- Restocked napkins, condiments and utensils at self-service areas during slow periods.
- Processed payments on cash register and counted back bills and change to patrons.
- Cleaned up spills and broken glassware and safely disposed of sharp pieces.
- Cleaned blenders, mopped and swept floors and stocked coolers.
- Prepared and served various types of smoothies.
Education
Woodman's Hill Secondary College
Ballarat, VIC04-2024
Skills
- Customer service
- Food safety management
- Point of sale transactions
- Team building
- Employee training
- Inventory management
- Time management
- Professional appearance
- Reliability and punctuality
- Cleanliness and hygiene
- Cash handling
Timeline
Floor Staff Member
Hecho En Mexico
05.2023 - 12.2025
Floor Staff Member
The Wildseed Cafe
12.2022 - 04.2025
Woodman's Hill Secondary College
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